Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Avenue5 Residential LLC has 697 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Avenue5 Residential LLC

  901 5th Ave Ste 3000 Seattle, WA 98164-2066

• 

  Avenue5 Residential LLC

  16520 North Rd Bothell, WA 98012-5991

• 

  Eagles Landing

  2785 Eagle Dr Ammon, ID 83406-5711

• 

  Aura Burnside

  77 NE Grand Ave Portland, OR 97232-3548

• 

  Century

  3720 N Vancouver Ave Portland, OR 97227-1430

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT EVER RENT FROM THIS COMPANY. I was in a unit that the main bedroom flooded, and was in a very unsanitary situation being that they took two and a half months to figure out where the leak was coming from. I had been telling them that the stove had a electrical problem it would literally spark, eventually it caught on fire. I requested a copy of my lease and the lease that was told to fill out was a paper lease, but the lease that I was sent a copy of was done electronically and forged by one of the staff members, not only that my daughter and I names were spelled incorrectly. I was granted earlier termination by the leasing manger, and they sent a false report to the ************* saying I owe them, and I had no balance messing up my credit leaving me to have to fix the issue myself. I was told to pay rent with money orders only thank goodness I kept the receipts because the staff was stealing money and cashing the money orders, and when I tried to reach the corporate office the only way to contact them is through messaging. There is no number to reach their corporate office at all. Then on top of that their Billing Specialist **** ****** has the most unprofessional disrespect behavior. He is loud, talks over you, do not listen at all. He was telling me I had a balance for utilities and I was trying telling him I paid my utilities, and how can I owe them utilities if I was paying the utilities directly to the company. A long story short they are theives.

  Business Response

  Date: 07/01/2025

  Hello,

  We'd like to work on your desired settlement of "explanation of charges" but we cannot do so until we know which property this occurred at. Please let us know this information so we may assist you further.

  Thank you.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently charged for cleaning and repair fees by my former landlord after moving out of my Portland apartment. These charges are unfair, and I was never properly notified about them or the status of my deposit.Key Issues:Unrepaired Ceiling Damage: In November, the landlord performed construction in my unit and left a large, unrepaired hole in the ceiling. This damage remained unresolved for the rest of my tenancy nearly six months until I moved out at the end of April. Under Oregon law (ORS ******), landlords are required to maintain a habitable unit. No compensation, repair timeline, or apology was ever offered.Unjust Cleaning Fees: After I moved out, I was charged cleaning fees despite returning the unit in clean condition. These deductions were made without any provided documentation, photos, or comparison to the move-in condition. Per ORS ******, cleaning charges can only be applied if the unit is left less clean than it was at move-in and that must be supported with *********** Communication or Deposit Breakdown: I was never sent an email, letter, or any notice informing me of the final charges or the status of my $300 deposit. Oregon law requires landlords to send an itemized list of deductions within 31 days. This was not done.Forced Payment Under Threat: After they used my full deposit without notice or justification, I was informed I owed an additional balance. They threatened to report this to credit agencies, so I paid it out of concern for my credit score despite never receiving a formal breakdown or legal notice of the charges.Resolution Sought:I am requesting a full refund of the deducted and additional charges, or a clear, itemized explanation with supporting documentation. I also request acknowledgment that proper notice and habitability standards were not upheld, and that pressure tactics regarding credit reporting were inappropriate under the circumstances.

  Business Response

  Date: 06/11/2025

  Hello,

  We'd like to facilitate communication with the property and management around your desired settlement of a refund. However we cannot do so until we know which property you are referring to in the complaint. Please provide this information so we may assist you further.

  Thank you.

  Customer Answer

  Date: 06/11/2025

  Im rejecting the response because it does not address the core issue raised in my complaint. Im providing the requested information so this matter can move forward:
  
  Property Name: ******************************************
  Address: ***********************************************
  
  Please confirm this has been passed along to the correct parties. Im still seeking a refund and proper documentation regarding the charges applied after move-out, including cleaning fees, unrepaired ceiling damage, and lack of formal notice about my deposit and balance.
  
  Sincerely,
  ********* *********
  
  
  
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/02/2025

  Hello,

  We have spoken with the property manager and can provide the following context.

  Please see your move out statement attached. This was sent to you at the forwarding address you provided. You have not called or emailed the property to discuss your charges.
  
  Your only charges at move out were:
  $190 cleaning (partial cleaning) Please see the full invoice attached w/ move-out packet
  $237 for closing utilities.
  
  Regarding the repair to your ceiling, we made multiple attempts to repair. You worked from home, and we needed to move your work area and a very big/heavy bookcase. You told maintenance multiple times that you would call and schedule the repair because of your work and your dog. Unfortunately, you did not but you were not charged for the repair.

  Thank you.

  Customer Answer

  Date: 07/02/2025

  Complaint: 23451339
  
  Im rejecting the business response. Their account of events does not match my documented experience during tenancy.

  
  Around November 12, I was told to move my bookcase so maintenance could assess a leak in the ceiling. I did so immediately. On November 14, a third-party contractor came in and installed a large plastic wall and opened up the ceiling for repairs. They were unable to locate the leak and told me to run a loud industrial fan/vent to dry the area out for a week. This setup left visible tape and damage across the ceiling and walls. My bookcase was never in the way after that point there was enough room for two people to work comfortably in the space so the could have easily come back to finish repairs. I've included a video of me during the construction. You can see one person sawing the ceiling while the other is vacuuming from the side.

  Months passed with no repair. I eventually reached out to ask what to do with the large blue blower fan and dropped it off at the leasing office. At that point, the building manager informed me that their insurance contractor had disappeared, leaving them in a state of limbo and unable to proceed with the repair. I was left with a gaping hole in my ceiling for nearly six months with no resolution.

  
  Leading up to my move-out, I asked the office multiple times what I needed to do in the unit given the unrepaired ceiling and any contractor damage. I was told to simply tidy up the best I could. I went above and beyond spending two full days cleaning the apartment thoroughly. The $190 cleaning charge feels like an unjustified attempt to recover costs in a situation where I was the one left with substandard living conditions.

  
  Additionally, I never received the move-out packet or invoice via email, and was not contacted by phone. I did not withhold communication I was never given any clear opportunity to contest these charges until now.

  
  I am requesting a full refund of the $190 cleaning charge. Given the prolonged damage to the unit that was never repaired and the clear effort I made to leave the space clean, this fee is both unfair and inappropriate under ORS ******. I've already included plenty of photos of the space proving that I left it in the same condition as when I moved in.

  
  Sincerely,
  ********* *********

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 06/07/2025 i came home to zero power in my garage, master bathroom, closet, toilet room and hallway up the stairs (still don't have power and its 06/10). When calling the office for help they asked me to go to breaker box and flip the switches myself to see if worked multiple times. The leasing agent called the maintenance who isn't on grounds during the weekend unless and emergency which apparently this wasn't one. MON someone came out but left without doing much due to having "other urgent matters to attend". Today 06/10 they tried to find any reason to blame me for the situation. They stated they will be reaching out to an outside vendor but couldn't tell me a date/time someone "might show up". I have a 1-year-old at home, I need power! The lack of urgency and incompetence at this complex including all staff has been very disappointing and this is the reasoning behind this complaint.

  Customer Answer

  Date: 06/11/2025

  Hello. 

  Thank you for reaching back out RE: my complaint against Avenue 5 LLC. 

  After 4 days of no power they finally reached out to an outside vendor to come take a look at my power. The electrician was in my apartment/fixed solution for no longer than 20min. 

  
  

  It's a shame something so simple could have been an easy fix and having to mention that i'll be filing complaints to get any type of service. 

  
  

  
  

  --
  

  ***** *. 

  Business Response

  Date: 06/11/2025

  Hello,

  We'd like to facilitate this conversation with the property and management in order to reach your desired settlement of finishing the job. However we are unable to do so until we know which property this occurred at. Please provide this information so we may assist you further.

  Thank you.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2024 i had a water issue in my apartment. The kitchen and living room flooded and the apartment ended up having to take all of our floors out all of our cabinets out the whole kitchen island and the oven. While they were doing this which took them from October to January to fix they tried to blame the water issue on me saying it was my fault. During the three months of them fixing all of this they worked on another 2 apartments and got them done before ours. When i went to the office manager to ask for help about moving into another apartment until ours was done he pretty much looked at me and told me her wouldnt help me to get out of his office. I ended up having to live in a hotel for 3 months and while that was going on i had to continue to pay my rent which is $1600 a month along with paying for food every day since i couldnt cook and was living in a hotel that they also did not offer to help with the cost of. The whole time they were working in my apartment they would come in because i have a camera in my living room and would tuen my tv on all the lights and use there machines which would make my electric bill go sky high and they also did not offer to help with the electric bill either. They treated me with no respect and in 3 months i spent over $7000 for an apartment I wasnt even living in and they did not at all to help or fix the pricing and on top of it when we moved back in some of our stuff that they had left in the cabinets had mold all over it and some of our cooking supplys and plates and cups they threw in trash bags and either broke some of it and the other half of it we never found and when I asked where the trash bags filled with stuff were they told me they threw it away because they thought it was trash. After we moved back in we ended up having water start coming from our ceilings through the fire alarms and when I called they came and unhooked our fire alarms and kept them unhooked for almost 3 weeks before fixing them.

  Business Response

  Date: 06/10/2025

  Hello,

  We'd like to help you facilitate communication with the property manager and above in order to help address your desired settlement of a refund. However, we cannot do so until we know which property this occurred at. Please provide this information so we may assist you further.

  Thank you.

  Customer Answer

  Date: 06/11/2025

   
  
  Complaint: 23445899
  
  
  
  Hi I just to a email back from the BBB and it said that in order to resolve my case you need to know the name of the property this issue occurred at it was Discovery at the realm in the colony Texas and my apartment number is 4335 in building 4.
   Thank you,
  Saige Wilson 

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are always turning the water off here and it is beyond frustrating. I am so tired of the constant water shutoffs. I would like to get out of my lease because i did not agree to live without water more than half of my Lease. It is beyond frustrating to come home From work and needing to shower for my second job and i cant because no water all the time.

  Business Response

  Date: 06/09/2025

  Hello,

  We'd like to help you reach your desired resolution of being contacted by the property manager about your lease status. However, we are unable to do until we know which property you are living at. Please provide this information so we may assist you further.

  Thank you.

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  ********* *****************************************
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ***** in ********* ,**. They came into my apartment yesterday when I was sleeping. There was no notification! They said the fire alarm inspection emails were sent out,but not to me! I've only been here for a month and a half and I'm already regretting the stay here! How would you feel if you were in your bed and heard people opening your door ? The intrusion and violation is real!Not only that,the A/C smells like fish! I dont know if its just condensation or mold. Either way,I'm sure its not good for people to breathe in. This place was poorly built and it shows. The first day I moved in I noticed the weather stripping was coming off the door. Why didn't they see this before I moved in? This is my first time dealing with avenue5 and they're terrible!

  Business Response

  Date: 06/06/2025

  Hello,

  After speaking with the Property Manager, we can provide the following context.

  First, please see the attached ledger where you can clearly see you received a rent credit with the $1,915.00 in parenthesis to signify a credit on your account.

  The property manager has had multiple email communications with you, showing you the ledger and walking through where it shows you have received this credit. As far as the Conservice charges go, the property manager explained to you that these do bill about a month and a half to two months behind. The property supplied you with all your Conservice statements & showed you on your ledger how you did not get billed for utilities till 12/2024.

  Lastly, the property manager offered you to come into the office so you could go over this in person multiple times, in which you denied this request.

  At this time, we will not be supplying any refund.

  Thank you.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23432109
  
  I am rejecting this response because:

  You guys are responding to the wrong person about the wrong complaint. This company really can't get their act together. I wasn't even here on Dec. 2024. 

  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 06/09/2025

  Hello,

   

  We have spoken with the property manager at ***** and can provide the following context for your complaint.

   

  The property completed mandatory fire inspections with ****** Companies last week, which required entry into all units. Residents were notified in advance via email on May 29 and June 2. You stated that you did not receive these notifications, despite having successfully received prior communications from the property office. The property manager has been unable to reach you through our resident communication platform since, and we're currently investigating whether you may have inadvertently unsubscribed. We can confirm these email communications went out.

   

  Following that exchange, you had reported a strange odor coming from his ** unit. This was the first time the property was made aware of the issue, as no previous work orders had been submitted for this. After working for about a day to obtain entry permission, our maintenance team was able to access the unit and promptly resolved the issue by cleaning the ** coils.

   

  Aside from your move-in, the property has had no other communication or service requests from you.

   

  As for your desired settlement, we are within our rights to enter the unit after delivering the communication we did on May 29^th and June 2^nd. If youve inadvertently opted out of receiving email communications, please make sure that youre opted in to receive these emails. If you need assistance with doing so, please contact your property manager.

   

  Thank you.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23432109
  
  I am rejecting this response because: gaslighting at its finest. Dont take responsibility and blame me. What a joke of a company. This is all I need to know about you people. Just another scummy company in the good ole US of A. 
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Sr ******** manager, ******, was consistently unresponsive and absent, making it nearly impossible to resolve urgent concerns. For instance, in unit *****, mold caused by water intrusion from the upstairs units washer was addressed with superficial fixes that failed to resolve the root issue, posing ongoing health risks. When we reported the mold to management, they demanded professional testing at our expense and failed to act before we moved out. The ******** was in serious disrepair, crumbling outdoor stairs and loose handrails. At times this was exacerbated by unaddressed ice buildup from a known fire suppression system leaking onto the stairs, creating safety hazards, as management failed to promptly salt or clear them. I slipped and fell before the leak was repaired due to their mishandling and lack of notification of the leak. The elevator was frequently out of service for extended periods during the winter. Security was consistently compromised, with broken sidewalk gates and always open/broken vehicle gates allowing unauthorized access throughout the ******** under Avenue 5s management. Resulting in both our vehicles being broken into. During the transition between management companies, Avenue 5 failed to properly record or transfer details of our security and pet deposits from our initial unit lease agreement under a previous company. When we moved out, they undervalued our deposits despite our documentation and charged us for pre-existing apartment damage, including poor paintwork from before our tenancy, stains on the underside of the carpet (which was never replaced when we moved in and not visible without lifting it). They also imposed a cleaning fee without explanation when requested. While also trying to charge us for normal wear and tear which falls outside the bounds of Colorado state law. Which was not an issue under different staff but the same management company showing major charging inconsistencies. There are further issues as well.

  Business Response

  Date: 06/04/2025

  Hello,

  We want to help you facilitate conversation with our team but we cannot do so until we know which property this occurred at. Please provide this information so we may further assist you.

  Thank you.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reside at now **************************** located off ********* and *********** ******* *******. I have been falsely charged on my rent beginning in February continuing on in May Ive called the front office and spoke with the management and everyone in the front office and I have been told multiple times that its being taken care of but these charges still occur every month. When we moved here the apartments were called **************** and signed our lease in 2024. We are only responsible for rent, water and sewer based on useage is added to the rent at the end of each month and a tech package. However, since February they have trying to charge me common area water, electricity, sewer and trash. When I called to speak with management today I was told they dont have a manager and cannot give regional manager number out so I emailed her at ************************************* and have not heard anything back.

  Business Response

  Date: 06/06/2025

  Hello,

  ***** has been out of office, but we can assure that she will respond to you once she returns to work and help you address those charges for common area services that you've been billed.

  Thank you.

• Initial Complaint

  Date:05/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******************************* ******************* is marking requests for maintenance as comepleted since March 2023 and are NOT working with us to comeplete the requests. ***** Freezer Door has to be taped shut inorder for it to stay closed for a longer period of time reliably. There has only been 1 burner on the stovetop that works. The elctrical in the Kitchen and a breaker in the panel have problems. The Bathtub has lost the caluking patch jobs there prior to move in, The Fireplace has a small crack in it and the person inspecting said he would not report it to property manager.The carpet by bathroom a mainteance worker left a stain on the rug with his bucket when he set it on the carpet. The windows dont have seals at the base. The vent covers for range hood and utility fan need to be placed, the screen in a bedroom was bent on move in and no one has replaced it, The patio deck has green **** buildup. There is a continued waterbug infestation since initial move in. W have seen cochroaches crawl out of a outlet in bathroom and a bat has entered the apartment ******* a person as they were sleeping resulting in rabies shots. The heater vents in livingroom paint and lint buildiup, the window blinds were cracked/wornout on intial move in need to be replaced. I tried contacting apartment managers and the main property *** coompany. They go so far as to say they will but then their maintenace in out of contact and or has no time in foreseeable future. We have offered week days and weekend for repair days so we can be here we have a pet. Ideally we would be returned all the rental money from initail to current as they failed to keep to the 3 lease contracts.

  Business Response

  Date: 06/06/2025

  Hello,

  We have spoken with the Property Manager and can provide the following context.

  Since your complaint does not have a desired resolution, we can only provide context to the maintenance issues at the property. We are working to complete all of our tickets in a timely fashion, and strongly encourage you to enter your tickets in and make sure that our maintenance team knows what they have to fix. It is important to note that a ticket may be marked "in progress" once it is added to our team's queue, even if they do not visit your home that day.

  Thank you.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16th, we discovered mold in the apartment and had a professional from Pure Maintenance Arizona come out to test it. On My 19th, we received the report which said that Chaetomium was found and that this was a concern. We informed our apartments office and they brought someone to look for leaks. We had never mentioned leaks. They didnt not test for mold, and only said they were going to repair the damages. They had no intention of treating the mold even after we asked numerous times and told them how it was causing health issues. Due to their negligence, we decided to terminate our lease. We were told in order to terminate the lease, it would be $3400. Now, our office is saying its actually $7160 to terminate the lease. Our office increased the price at the last minute and now we dont know whether to stay in a mold infested apartment or to fork over the money. We should not have to pay at all considering our health and safety is at risk.

  Business Response

  Date: 05/28/2025

  Hello,

  We have discussed this with the property manager who oversees Desert Mirage and can provide the following.

  The property manager offered to the replace the wood in the cabinets, as well as an onsite transfer. You wanted to be let out of your lease - unfortunately, given the circumstances, we could not terminate the lease without you having to pay a lease

  termination fee (your requested amount here in the complaint). You informed our property manager on 5/27 that you decided to the stay in the apartments, and allow us to fix the cabinets. The property had a vendor out TODAY to complete the repairs. We

   are taking all necessary steps to ensure that the issue is fixed.

  Thank you.

  Business Response

  Date: 06/02/2025

  Hello,
  We have discussed this with the property manager who oversees Desert Mirage and can provide the following.
  The property manager offered to the replace the wood in the cabinets, as well as an onsite transfer. You wanted to be let out of your lease - unfortunately, given the circumstances, we could not terminate the lease without you having to pay a lease
  termination fee (your requested amount here in the complaint). You informed our property manager on 5/27 that you decided to the stay in the apartments, and allow us to fix the cabinets. The property had a vendor out TODAY to complete the repairs. We
   are taking all necessary steps to ensure that the issue is fixed.
  Thank you.

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******