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Business Profile

Property Management

Avenue5 Residential LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avenue5 Residential LLC has 697 locations, listed below.

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    Customer Complaints Summary

    • 629 total complaints in the last 3 years.
    • 461 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been living at ******************** apartments for almost 2 years and I was hoping to renew my lease. I had zero problems with the prior management. They were absolutely fantastic. They brought the community together with drawings and decorating competitions for Christmas, and even sent out renewal notices in march of 2021. When Avenue 5 took over, there has been no one in the office whenever I try to stop by. And I have barely ever been able to get a hold of them via phone or e-mail. The maintenance guy is super nice and has been very helpful. The most recent time he was out, when I set up the time, I left a message regarding that and renewing the lease, and they never got back to me. Since then I have tried calling them, sending them a message via the resident portal and sending in a maintenance request to at least talk to someone. I thoroughly enjoy my apartment, regardless of how old the appliances are, however the experience I have gotten from this new management is awful. My hope is that maybe they will finally reach out and we can figure out a solution. And maybe they can get someone in the office to make future interactions with myself and other residents more pleasant. Currently I have about 40 days left on my lease, and have not gotten a call back or renewal offer. This company has many issues that it needs to resolve.

      Business Response

      Date: 09/20/2022

      Please see attached.

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a one year lease at Zinc Apartments in ******* on 6/27/22. On 6/29/22 I received a final statement that stated I was due a refund of $1,109. I have contacted the property numerous times by phone and email. I have contacted the corporate office by phone and email. I have been told the check is mailed by the corporate office and it can take up to 30 days. In accordance with 33-1321, you are required to return the deposit/refund within 14 days from the termination of the lease. As of today no one will answer my question has it been mailed out yet? This company disregards the state law on returning deposits/refunds. Its disheartening to see that there are many other complaints just like mine. We are required to pay rent on time or receive numerous fees, but the company has no shame holding money due back to their renters once they move out! I would like to have this matter resolved before having to take a different course of action.

      Business Response

      Date: 09/06/2022

      Hi,

      We have spoken with the customer and verified that she had received her refund the day you sent the first email.

      Please let me know if you need any additional information.

      Thank you,

      ******* DAVIS | PROPERTY MANAGER 
      O:  ************ F:  ************

      Customer Answer

      Date: 09/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and want to note that the check was received 8/8/22.

      Sincerely,

      *****************************

    Avenue5 Residential LLC is NOT a BBB Accredited Business.

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