Complaints

This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  QuoteWizard.com LLC

  157 Yesler Way Ste 400 Seattle, WA 98104-3431

  
• 

  QuoteWizard.com LLC

  1444 Wazee St Ste 350 Denver, CO 80202-1386

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for any kind of quote but I get hundreds of calls a week. I cannot block the number and tell everyone i do not want on the list to no avail. I can no longer use my phone and I run multiple businesses so this is really starting to hinder my business. If this doesn't stop i will have to go after them for punitive damages. Please have them remove any contact info that was incorrectly entered into their system and they are selling to subscribing partners as "leads".

  

  Business Response

  Date: 10/10/2024

  QuoteWizard.com (‘QuoteWizard”) has investigated the matter addressed in the BBB complaint. However, with the information provided to us, there is no record of the consumer (Derick Haynes) in our database.
  Our records indicated that twice on 10/08/2024 there was an auto loan inquiry matching only the phone number provided in the BBB consumer complaint (405) 401-0329).
   In addition, QuoteWizard further investigated the matter, the auto loan inquiry was under a different name and we have no history in our database for  the email address ([email protected]) and address 1590 SE 29th St, Choctaw, OK 73020, as provided in BBB consumer complaint.
  QuoteWizard has added the consumer’s phone number provided the BBB complaint to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take 24-48 hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.
  Unless you are able to provide us the name of the consumer, we are not able to further investigate.  We sincerely hope this information has resolved the consumer’s concerns in this matter.  

• Initial Complaint

  Date:10/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several calls in one day from a state farm in a state I dont reside in. They confirmed quote wizard provided my birthday (thankfully slightly off), name, number which is violating and annoying. In the same time soan Ive received 10 spam calls within minutes of these calls. Im surprised I could actually find information on this company and Im upset they shared my personal info for marketing reasons. Never reached out

  

  Business Response

  Date: 10/08/2024

  QuoteWizard.com, LLC (‘QuoteWizard”) investigated the matter in the BBB consumer complaint. Per the complaint, this issue does not involve QuoteWizard.
   We have no record of the email ([email protected]) or telephone number (323-612-3052) as provided by the consumer in the BBB complaint.  
  Sincerely,
  QuoteWizard.com, LLC

• Initial Complaint

  Date:09/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased life insurance leads from Quote Wizard on Monday, September 16th 2024.I had given this company $250.00 for exclusive leads that were guaranteed verified, only for me to start calling these leads and finding out the numbers were either disconnected or not even the right number to begin with. I had tried to get someone from customer service on the line for the past three days and finally got an answer back today. When speaking to customer service I requested to cancel and have at least the remaining $150.00 on my account refunded to my credit card, and when I gave him my reasoning he gave me very little explanation and before I could finish speaking he abruptly hung up on me. This does not seem like a very honest business, nor does it seem like a business that values it's customers. I am an independent agent, meaning I'm self employed and my income fully depends on these leads. It's hard to make a living when I'm receiving bad leads that I PAID for when they were supposed to be exclusive and verified. I would prefer a refund of the full $250, but I would even be willing to settle for at least the remaining $150.00 on my account as this has taken a hit to my earnings. Hopefully this issue can be resolved and everyone can go their separate ways afterwards. Thank you.

  

  Business Response

  Date: 09/27/2024

  Response to BBB ******** Complaint ***** ***** (Agent)
  QuoteWizard.com,LLC (QuoteWizard) has investigated the matter addressed in the BBB complaint. Agent signed on QuoteWizard.com, LLC (QuoteWizard) to receive leads, calls, or services on September 16, 2024, with Exclusive Life Leads ($15 per lead); the agent contacted *************** at QuoteWizard to move the initial activation date from 09/23/2024 to 09/20/2024, the agent account began to receive leads on 09/20/2024.
  The agent received 5 leads at $15 each for a total of $75 (leads) and 1 $10 lead totaling $85:
  $250 initial agent deposit
  $85 (billable leads)
  $250 - $85 = $165 was refunded to agent.
   It appears when the agent called in on 9/26/2024 the call was disconnected, we sent the agent a confirmation email that we would be closing out the account. The agent also emailed our support inbox requesting to cancel, we confirmed the account would be closed out and would refund the remaining balance to the agents primary card.
  After reviewing the cancellation call from 9/26/2024,the QW representative was very professional with responses and showed the agent how to credit leads before we would close out the account. It appears that the call might have gotten disconnected from the agent's end. We did send a courtesy follow-up email that we would close out the account.
  We sincerely hope this information has resolved the concerns in this matter.

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting too many texts and calls from many different numbers from quote wizard non stop. I did not provide them with my phone number and I have no way to stop this. I have never given quote wizard any information nor ever interacted with them. They contact me via text or email every hour and it has gotten to the point of pure harassment.I feel like this almost a phishing scam where they are trying to collect data for identity fraud. I never gave them my email, phone number, DOB, nor zip code and they have all of that information. They took that information from somebody else without my consent.

  

  Business Response

  Date: 09/17/2024

  See attached response to BBB Case ******** - *******************************.

  Customer Answer

  Date: 09/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/19/2024

  Request to re-open complaint #******** I am still being harrsssed by QuoteWizard.com LLC. They are still leaking and harvesting my personal information such as name, allocation and DOB without my consent. I believe they are running a phishing scam currently and are baiting people with emails and texts regarding their healthcare plans

  Customer Answer

  Date: 10/29/2024

  I am still receiving a ton of spam and each text mentions information I never consented to. I never signed anything for quote wizard and believe they obtained my information illegally and are still using it 

  

  Business Response

  Date: 10/30/2024

  Please see attached Rebuttal. 

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024, I purchased $500 worth of exclusive health insurance leads for an account. I was assured that these leads were thoroughly checked and verified, but they couldn't have been worse. Many had invalid phone numbers and emails, and those I managed to contact hadn't even requested information about health insurance. Despite this, the company refused to refund the full amount, only returning $325 after sending these horrible leads. Stay far away from this servicethey are clearly not doing the right thing and are more than likely collecting data instead of generating genuine inquiries about insurance. FCC will be next to contact.

  

  Business Response

  Date: 08/29/2024

  See attached:  Response to Complaint IDL ******** - *********************************** ("Agent")

   

   

   

  Customer Answer

  Date: 09/04/2024

  
  
  yes,  this is Sufficient response as long as the refund hits soon, 
  
  

  
  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 9 months, I've been receiving harassing calls and texts messages about insurance quotes addressing me by the wrong name (******* or *****.) If I decline the call & block the number, they call from another spoofed number. The call log provided is from 8/19/24 and the numbers went to Quote Wizard when I called the number back. I have asked them at least 50x to remove me from their *********** keep calling. This is harassment at this point. I have never given my information to this company, have no interest in their services, and they will not leave me alone. It is disruptive and distressing, especially because I often need to answer calls from outside of my contacts from work. This is unethical and illegal and I would like it to stop.

  

  Business Response

  Date: 08/20/2024

  See attached response.
  
  

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22163969
  
  I am rejecting this response because I have received WELL over one outbound phone call and text message from this company for "*****" and previously for another name ("******* from WV.") I have been receiving phone calls and text messages from spoofed numbers associated with Quote Wizard since 2022, I have asked them repeatedly to remove my number from their list and they have not complied. I will only be satisfied with this company ensuring me that they will never contact me (by phone, by email, or any other venue) again under any circumstance -- I have never visited their website, filled out any form, or consented to any communications from this company. This communication is simply untruthful.
  

  They also have a pattern of calling me from a spoofed number, then when I decline the call, they immediately pick back up again. This number is often routed back to Quote Wizard's main line.

  Please do not contact me again -- I will continue to reject any correspondence that implies I have filled out any consent forms to be contacted by this company for any reason. I have not, and your company has been unresponsive to me telling them I am not ***** and they need to remove me from their list. My name is not *****. The only ************ have ever known in my life is a dog. This is why the name and email address do not match your files, you harassed me as first calling me "*******" and then "*****." When I block the spoofed number, this company contacts me through a new spoofed number. 

  I have also had my current phone number for about 15 years, so there is no possibility that someone named ***** who used to have my phone number filled out the form on their website and then changed his number. There is no ***** or ******* and I need this business to commit to never contacting the number ************ before I will consider this complaint resolved.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/27/2024

  Please see attached - QuoteWizard.com, LLC (QW)Rebuttal Response to BBB Case ******** ***************************

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided I no longer receive any type of correspondence from QuoteWizard or text messages soliciting health insurance quotes for someone named "*****." If another call or text is received, I will file another complaint.

  I also would request that QuoteWizard implement some degree of verification for the information gathered through their website, as there has never been a ***** associated with my phone number. I will also again reiterate that I have received FAR MORE than 1 call from QuoteWizard.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  quotewizard has automatically charged my bank account $500 without my knowledge and refused to refund me after a representative stated on a recorded line that they will not auto debit my account. The representative I spoke with was so rude and was more focused on arguing than resolving the situation and refused to let me speak with a supervisor . The worst experience ever. I canceled immediately and will never recommend quotewizard to anyone.

  

  Business Response

  Date: 08/23/2024

  Please see attached response. 

  Customer Answer

  Date: 09/09/2024

  QuoteWizard used obscure and vague language to mask that they will automatically debit my bank account without my knowledge charging me over $500 in less than 3 weeks. When confronted, QuoteWizard representatives and management were rude and refused to refund me the amount totaling the unknown and unexpected charges. This is bad business practices and I will never refer them to anyone I know due to their dishonest practices.  
  
  
  Best, 
  
  Anneleah 

• Initial Complaint

  Date:08/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting too many texts and calls from many different numbers from quote wizard non stop and I did not provide them with my phone number and I have no way to stop this.

  

  Business Response

  Date: 08/08/2024

  See attached.

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work at an insurance agency. We do not use quote wizard, but Quote wizard pops up on my computer every time I try to do a quote. It is a sales funnel. There is no option to block it. I didn't get a quote or subscribe. With what I am experiencing, I would never be interested in using it.This is the address **************************************************************************************************************************************************************************************************************************************************************** It pops up everytime a screen opens. I find those tactics Aggressive and obnoxious

  

  Business Response

  Date: 07/30/2024

  QuoteWizard.com,LLC offers our sincere apologies that the consumer had this experience.  Per the complaint, this issue does not involve QuoteWizard.com. The *** link included in the BBB complaint takes you directly to the QuoteWizard Auto lead submission page, what the complainant seeing is our form. However,QuoteWizard has never encountered such issue (s). Perhaps the issue is something local involving the complainant browser; we would not have sent the agency anything that had links to our consumer form.
  QuoteWizard added the complainant to our DNC (Do Not Call) list. We sincerely hope this information has resolved your concerns in this matter.

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company continues to harass me with phone calls every half hour to hour. After blocking one number they call from another. I asked multiple times to be taken off whatever list they have me on and informed them on a recorded line I am on the Federal Do Not Call List. Each time I was hung up on by the representative. I want this company to respect what I requested and stop contacting me immediately.

  

  Business Response

  Date: 07/23/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received a lead on 07/21/2024 that the consumer (***********************************) completed a health insurance inquiry form through one of ************ marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My health Quotes.  ? 
  By clicking "Get My health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. 
  We sincerely hope this information has resolved your concerns in this matter.?