We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Equipment

Altenergy Power systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2 micro inventors that have not been working properly. Last year I was told that I had to wait 6-9 months for replacement. Each time I emailed with my problem my case was "closed" without the issue being resolved. I was told in June that I had to wait longer. I June we discovered that another invertor was out. I have been contacted the company on a weekly basis since 7/3/24 each time I am told that they are doing inventory that it would be 10 days. as of today they still are waiting to have them shipped out. My warranty is up in November. I believe this is a stall tactic so they don't have to replace them. When I call the company I am not given a definite address to send a letter from my attorney. My attorney is researching where to file a suit against this company. I have been working with the BBB in ***** because on the website this shows the office is in ***** but I have this listed address on my paperwork for the warranty. Can you please help me. I am getting no where with this company.

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a solar system installed in 2018, including APsystems inverters and a 25 year warranty. The system was purchased from a company that went out of business, who (fortunately) contracted with a qualified and qualified local installer to install the system. I recently noticed that a cluster of six panels is not producing, indicating an inverter failure. On May 17, 2023 I sought to contact the company, finding that the phone number is useless for a system owner or installer, and that the only way to contact them is through email. I emailed them, inquiring as to how to initiate a claim. I receive a response on the following day saying that a ticket has been opened and that further communication would most likely be conducted through the installer. And also referred to the same phone number as a resource to reach out to in the event they need questions about your issue. I contacted the installer to explain that they should be receiving contact from APsystems. Since then, I nor the installer have heard from or been able to communicate with APsystems. Meanwhile, I lose production daily, having no idea on how to use my warranty and who to talk to about it. The other complaints would indicate that it will most likely not be rectified soon. A large part of my purchase decision was based on the promise of a 25-year warranty. It's bad enough that I will need to pay for the labor to replace their faulty product, but now I need to lose money daily while I wait for them to get around to doing anything about it. I need to be contacted, replacement parts need to be sent to the installer, and it should be done quickly. Uncertain that they received their money promptly when the materials were purchased from them, I would expect them to promptly honor their promise to back their product.

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our ** SYSTEM is not working. We contacted ******, who contacted ** SYSTEMS on our behalf, on the following dates: April 10, April 24, and April 28, 2023, CASE # ********. As of 5/9/2023, ****** representative said they have not received a response from ** SYSTEMS regarding our case. The original installer of our solar panels, Jersey Solar, is no longer in business, so we have been working with the ****** company regarding our solar panels and **System. I have also contacted ** SYSTEMS on the following dates: 4/28, 5/1, and 5/9, without a response. I have also emailed ** SYSTEMS on 4/28 and 5/9, with the following case #'s: ******** and 00179070I, without a response. I expect the company to fix the problem with the ** system on our home solar panels.

  • Initial Complaint

    Date:02/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold installer equipment and will not respond to new case emails. We did everything they told us to do to fix customer connection issues. Then they replaced the *** 3 Times. At this point the customers system isnt reporting after a year and they wont reimburse the equipment so we can replace with something else that works. Customer cannot receive any state rebates ************* promised because reporting doesnt work as manufacturer promises.

Altenergy Power systems is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.