Complaints

This profile includes complaints for Getty Images's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Getty Images has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Getty Images

  605 5th Ave S Ste 400 Seattle, WA 98104-3887

• 

  Getty Images

  601 N 34th St Seattle, WA 98103-8603

• 

  Getty Images

  313 1240 20 Ave SE Calgary, AB T2G 1M8

• 

  Getty Images

  55 E Monroe St Ste 1700 Chicago, IL 60603-5724

• 

  Getty Images, Chicago

  55 E. Monroe St. 17th Flr. Ste 1700 Chicago, IL 60603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free subscription that was to end on November 18th. When I went to cancel I had already been charged. I sent an email stating that I thought I had time to cancel still and wanted to cancel moving forward so I would not be charged an additional $74.20 in December. They emailed back saying that I would be charged $74.20/month for a year since I did not cancel my subscription yet they charged me on the last day I had to cancel. Their customer service email only gave a first name ****** and the customer service agent on the phone would only give me her first name *********. The agent said there was nothing they could do and that I would continue to be charged. She hung up on me when she said she was transferring me to her supervisor. I then went online to see reviews and saw hundreds of complaints of people being scammed in the same manner. Some had canceled but didn't uncheck the renew subscription so it charged them for a year anyway. I noticed that the amounts they charged people were different as well. Their terms were not very transparent and they are very unwilling to work with people. I cannot afford the service moving forward and it would cause me hardship to pay this subscription.

  Business Response

  Date: 12/03/2023

  Our offer is transparent and straightforward; there's nothing hidden or misleading about it. At iStock, we clearly outline that new customers can enjoy 10 free downloadable images as part of a trial connected to an annual subscription. These 10 free trial images can be selected during the first month (the trial month) exclusively. Our terms explicitly state that it is the customer's responsibility to cancel the paid subscription before the free trial period ends. During the trial period, customers can request to cancel by reaching out to **************** or by utilizing the self-service option. Please note that the self-service option is no longer available once the free trial ends.
  
  ***************************** case:
  
  On October 18th, 2023, *************************** actively opted for a Free Trial subscription and downloaded an image on the same day.  She then proceeded to download 2 additional images during the trial period. When the free trial period concluded, we billed her credit card on November 18th for the first month of the annual subscription. *************************** contacted us on November 18th, expressing her desire to cancel her subscription. She was informed of our policy and provided with instructions on how to turn off the auto-renew feature to prevent the renewal of her annual subscription.

  Customer Answer

  Date: 12/03/2023

   
  Complaint: 20903932
  
  I am rejecting this response because there are over a hundred of the same complaints online that the policy and/or wording is misleading. They also did not state that they refunded my money, which I do appreciate and want on the record. But it alone does not solve the issue moving forward for other people. It should be made clearer that the last day of the window is not free but will be the day that the charge incurs. There should also be a reminder sent to people days before so they remember to cancel. Their response did not address the poor customer service of being hung up on by the representative. The stone cold way they conduct business is appalling. 
  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free month long trial with iStockPhoto, and forgot to cancel. I was charged on 11/17/23 for the first of 11 installments. I emailed them the same day asking if they could cancel, since I haven't used any download credits outside of my free trial. They refused, stating there will be no exceptions made.I cannot afford these monthly charges, especially for a service I do not intend to use. I am not asking to be refunded for month I paid, I am asking to cancel future charges since I have not used any credits.

  Business Response

  Date: 11/28/2023

  Our offer is transparent and straightforward; there's nothing hidden or misleading about it. At iStock, we clearly outline that new customers can enjoy 10 free downloadable images as part of a trial connected to an annual subscription. These 10 free trial images can be selected during the first month (the trial month) exclusively. Our terms explicitly state that it is the customer's responsibility to cancel the paid subscription before the free trial period ends. During the trial period, customers can request to cancel by reaching out to **************** or by utilizing the self-service option. Please note that the self-service option is no longer available once the free trial ends.
  
  In this case:
  
  On October 17th, 2023, the customer actively opted for a Free Trial subscription and downloaded two images on the same day. An additional image was downloaded on October 18th. After the free trial period concluded, on November 17th we billed the credit card for the first month of the annual subscription. The customer contacted us on November 21st to cancel the subscription. The customer was informed of our policy and provided with instructions on how to turn off the auto-renew feature to prevent the renewal of the annual subscription.
  

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20902321
  
  I am rejecting this response because:

  I would like to correct some information provided. I received the invoice for the $70 charge on November 17th at 9:23 AM. I submitted an inquiry on the iStock website on November 17th at 9:43 AM (Reference number ********).  I still have not and do not plan to download any images since the free trial period ended.
  Id also like to note that given the frequency of similar complaints, it appears there your offer is neither transparent nor straightforward. Ignoring the evident dissatisfaction of numerous customers and relying on such uncommon and rigid terms is not a sustainable business model.

  
  As I have mentioned before, I am recently unemployed and cannot afford these charges. I have also read your other responses and seen instances of exceptions being made and future charges being cancelled as a courtesy. Considering how quickly I contacted you after the charge and the fact I havent downloaded any images since the trial ended, I urge you to reconsider cancelling my subscription. 

  
  I hope we can find a fair resolution to this matter promptly. 

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial on the 18th of October and missed the cancelation day. They charged my account $70 on November 18th. I contacted them wanting to cancel and asked for a refund however they refused to budge at all! They are now saying I am in a contract that I can't get out of and I'll be charged monthly $70 for an entire year! I DO NOT WANT THIS SERVICE. I want a refund and I want my account fully canceled.order number **********

  Business Response

  Date: 11/28/2023

  Our offer is transparent and straightforward; there's nothing hidden or misleading about it. At iStock, we clearly outline that new customers can enjoy 10 free downloadable images as part of a trial connected to an annual subscription. These 10 free trial images can be selected during the first month (the trial month) exclusively. Our terms explicitly state that it is the customer's responsibility to cancel the paid subscription before the free trial period ends. During the trial period, customers can request to cancel by reaching out to **************** or by utilizing the self-service option. Please note that the self-service option is no longer available once the free trial ends.
  
  ****************** case:
  
  On October 18th, 2023, ****************** actively opted for a Free Trial subscription and downloaded an image on the same day. When the free trial period concluded, we attempted to bill her credit card on November 18th for the first month of the annual subscription. ****************** contacted us on November 18th, expressing her desire to cancel her subscription. She was informed of our policy and provided with instructions on how to turn off the auto-renew feature to prevent the renewal of her annual subscription.

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had signed up for a free trial, near the end of the free trial period, business hadn't sent out any sort of email that the billing was going to occur soon, and when I tried to cancel the service, which I never had any use for and didn't use but once, there was no option anywhere to cancel. I contacted their customer service several days before and they didn't respond. I contacted them again after my account was charged and they refused to help. Basically saying oh well too bad. I want my money that was taken out of my account from them.

  Business Response

  Date: 11/28/2023

  Our offer is transparent and straightforward; there's nothing hidden or misleading about it. At iStock, we clearly outline that new customers can enjoy 10 free downloadable images as part of a trial connected to an annual subscription. These 10 free trial images can be selected during the first month (the trial month) exclusively. Our terms explicitly state that it is the customer's responsibility to cancel the paid subscription before the free trial period ends. During the trial period, customers can request to cancel by reaching out to **************** or by utilizing the self-service option. Please note that the self-service option is no longer available once the free trial ends.
  
  Ms. *********** case:
  
  On October 16th, 2023, ************************ actively opted for a Free Trial subscription and downloaded an image on the same day. When the free trial period concluded, we attempted to bill her credit card on November 16th for the first month of the annual subscription. ************************ contacted us on November 16th, expressing her desire to cancel her subscription. She was informed of our policy and provided with instructions on how to turn off the auto-renew feature to prevent the renewal of her annual subscription.

  Customer Answer

  Date: 12/06/2023

  This company has a history of scamming people. They do not provide any option to cancel this ridiculous service at the end of the trial period and they will continue to bill you. The only option you have is to turn off auto renew which doesn't stop being billed. They wait to respond so they can take your money then say too bad on the refund. This company has numerous bad reviews due to this practice of scamming people. They make it impossible to cancel. 

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a one month trial through a website called Pixabay. It was misleading since it actually signed me up with iStock instead. It was extremely difficult to unsubscribe before the end of the trial period. Today marked the end of the trial period and they withdrew $70 from my bank account. I reached out to them with no success. They told me that this will be $70 per month since it was in terms of service. This is unacceptable and should be illegal.

  Business Response

  Date: 11/16/2023

  ****************** entered a one-year subscription agreement with monthly payments starting on Oct 15th.   ****************** entered his credit card and agreed to the terms of purchase.   The trial offered a $0 first installment for the first month and a one-month cancellation window.    Customers can cancel via self-service during the one-month trial period by clicking the Cancel Trial button on the website.  ****************** did not cancel within that period.   On the evening of Nov 14th the cancellation window ended, and the cancel button was removed.   On the next day Nov 15th, the installment payment was charged, as was mentioned on the website following the purchase, and as was mentioned in the purchase confirmation email sent to ****************** on the first day of the subscription.  ****************** contacted us on the 32nd day of the agreement, and it was too late to prevent the payment that billed earlier that day and it was past the deadline to cancel the agreement.  ****************** is not eligible for cancellation/refund per the terms stated on the website for this one-year subscription agreement.  Through this subscription ****************** has access to great images at a great value and with great legal indemnification to use the imagery in his creative projects through the remainder of the one-year term, which will continue to bill the remaining installments each month, ending on October 16, ****.

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20873728
  
  I am rejecting this response because: This business is lying. I contacted then on the 30th day of the agreement. Locking me into a contract for an inferior product is horrible on their part. They do not care about their customers.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a one-month trial subscription with iStock (subsidiary of Getty Images, I *****) on Oct. 13. I did not use the service beyond Oct. 26, and cancelled on Nov. 2 via the vendor's website, where it confirmed I was cancelled. However, today (Nov. 13) I was billed for the service for the next month ($70), and when I checked the vendor's website, I saw that my account had been uncancelled somehow. I alerted vendor to the issue, and though they cancelled my membership so I would not be billed subsequently, they refuse to issue a refund, even though today is the first day of this bogus subscription and I have not used their service for three weeks. I do not know whether the uncancellation stemmed from a technical issue on their end or something more nefarious, but this $70 is a fraudulent charge.

  Business Response

  Date: 11/17/2023

  ************** entered a one-year subscription agreement with monthly payments starting on Oct 13th.   He entered his credit card and agreed to the terms of purchase.   The trial offered a $0 first installment for the first month and a one-month cancellation window.    Customers can cancel via self-service during the one-month trial period by clicking the Cancel Trialbutton on the website.  ************** did not cancel within that period.   We have no record of ************** cancelling the trial on the website.   We have no record of a logged in session on his account on Nov 2nd.    On the evening of Nov 12th the cancellation window ended, and the cancel button was removed.   On the next day Nov 13th, the installment payment was charged, as was mentioned on the website following the purchase,and as was mentioned in the purchase confirmation email sent to ************** on the first day of the subscription.  ************** contacted us on the 32nd day of the agreement, and it was too late to prevent the payment that billed earlier that day and it was past the deadline to cancel the agreement.  ************** is not eligible for refund per the terms stated on the website for this one-year subscription agreement.  

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20865525
  
  I am rejecting this response because:  It is untrue that I did not cancel within the trial window.  I cannot speak to what records iStock has or whether there was some sort of technical error on their end, but the immediateness of my response to being billed, along with the fact that I did not download any item from the site at any time approaching the Nov. 2 date on which I cancelled, ought to make clear enough that I believed I no longer had the service; and the fact that I did not use the service at any time anywhere near Nov. 13 (or even Nov. 2) ought to have been enough for iStock to resolve this issue amicably by refunding the $70, since they provided no service anywhere near going beyond the trial period.  Also, it may be worth nothing that when I asked them to cancel my service and refund the $70, they cancelled the service immediately rather than providing me with the one month worth of service that the $70 covered.  It's not a question of whether I WANTED the service, but rather that if iStock was completely above board with their billing policies &c., they would not cut off service that they'd already billed me for, but rather cancelled the service on Dec. 13.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial subscription and cancelled it via email the same day. These fraudsters have no automated means of cancelling a subscription. You have to contact them to do so.I never received a reply to my cancellation email, and then they charged me $96.05. I reached out to them via email and chat, and like everyone else here, they refused to refund my money.As an *******-based company, they are covered by the Consumer Protection Act, and are required to provide refunds within 10 days of a purchase. They continue to refuse to do so. I want my money.

  Business Response

  Date: 10/24/2023

  Our offer is transparent and straightforward; there's nothing hidden or misleading about it. At iStock, we make it clear that new customers can enjoy 10 free downloadable images as part of a trial connected to an annual subscription. These 10 free trial images can be chosen during the first month (the trial month) exclusively. Our terms clearly state it's the customer's responsibility to cancel the paid subscription before the free trial period ends.  During the trial period customers can request to cancel by contacting **************** or by cancelling through self-service.
  
  Here's what happened in **************** case:
  
  On September 19th, 2023, ************ actively chose a Free Trial subscription and went on to download an image the same day.  The free trial period concluded on October 18th,Consequently, we billed his credit card, as provided during the signup process,for the first month of the annual subscription.
  ************ reached out to us on October 19th, requesting to cancel his subscription. As a courtesy to ************, we cancelled his subscription to avoid future charges.  

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20750964
  
  I am rejecting this response because:

  There is no self-serve option.
  
  I did send an email.
  
  Regardless of either of those things, iStock is based on *******. The Consumer Bill of Rights in ******* has several sections which apply to this transaction, even assuming I didn't cancel the service:
  
  Section 3: "The right to: Cancel an internet purchase or contract over $50 within seven days if a business fails to properly disclose the total amount owed or if the goods are not delivered within 30 days of the delivery date." I asked for a refund the same day I was charged, and as iStock can confirm, did not take possession of any of their goods and services.
  
  Section 4: "The right to: The full protections of the Consumer Protection Act. You cannot waive or release your rights, benefits, or protections under the Act." iStock's claim that their contract binds me is irrelevant to the consumer protection laws of *******.
  
  I want my refund. My next step will be to initiate a consumer complaint with the province if my refund is not delivered immediately.
  
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/09/2023

  ************ entered a 1-year subscription agreement with monthly payments starting on Sept 19th. The trial offered a $0 first installment and a one-month cancellation window. ************ didn't cancel within that period. Customers can cancel via self-service during the trial period by clicking the Cancel Trial button on the website. On Oct 18th, the cancellation option was removed, and on Oct 19th, payment was charged.Despite emailing us on that day, 31 days post-purchase, it was too late to prevent the payment. As a courtesy, we waived the remaining $850 balance and canceled his access. The Oct 19th charge was for the one-year agreement, not a monthly subscription. ************ had a month to cancel, well within the consumer protection act, and his email request came after that period, making him ineligible for a refund. We provided a fair resolution by relieving him of the full contract value.

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20750964
  
  I am rejecting this response because the business is continuing to hold to their frankly illegal company line. In *******, according to the law, if someone requests a refund within the allotted time period, they get a refund. This cannot be overruled by any contract. That is the law. 
  
  It is obvious, at this point, that these thieves have no intention of refunding my money. I am reporting their fraudulent activity to the government of *******.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the service as a trial, never used it rather than when I subscribed and I started to get charges.The day I got the charges I asked for a refund as I knew I wasnt going to use it.They deny the refund and I think their terms and conditions are deceiving, other companies send emails reminding they will start to charge. These guys from istock photo started to charge right away without a notice and deny a refund

  Business Response

  Date: 10/19/2023

  Our offer is simple and transparent. New iStock customers can enjoy 10 free downloadable images as part of a trial with an annual subscription. They can choose these 10 free trial images during the first month of the subscription.   Our terms clearly indicate its the customers responsibility to cancel before the trial period ends. Our free trial is meant to let customers try our service before committing. However, in ****************' case, he chose a Free Trial subscription,downloaded images, and did not cancel or request to cancel prior to the trial period ending.  We billed his credit card after the trial ended on October 10th.  **************** then contacted us on October 11th to cancel, and we did so to avoid future charges as a courtesy to ****************.

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20733974
  
  I am rejecting this response. They are charging me in advance for an easy mistake. I believe they're using a dark pattern where they make people aware in a more effective manner during the credit card submissions. Otherwise they could notify before charging. Not only they charge in advance for the whole month but also they don't accept a refund request that is a common practice widely. If Getty Images is not able to provide a refund of **** I'm willing to take them to court in both ********* and US.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Istockphoto.com offer a 1 month free trial that if you forget to cancel it they will charge you 97,73$ CAD per month for 1 year without the possibility to cancel it. So it will be 1172,76$ for the full year. I have been contacting them by email and they refuse to cancel it.I just got on a call with them and the representative literally hang up on me (!!) when I asked her to find a solution for my case. It's the first time in my life a customer service is that bad. They just don't care. I am not asking to be reimburse for the 2 months I paid, what is done is done, I am asking to cancel the rest of the subscription which I did not want to apply to.

  Business Response

  Date: 10/17/2023

  Our offer is transparent and straightforward; there's nothing hidden or misleading about it. At iStock, we make it clear that new customers can enjoy 10 free downloadable images as part of a trial connected to an annual subscription. These 10 free trial images can be chosen during the first month (the trial month) exclusively. Our terms it's the customer's responsibility to cancel the paid subscription before the free trial period ends.
  

  Our free trial isn't about giving away content with no obligations. It's designed to let you experience our service before committing. However, despite these clear terms and conditions, here's what happened in ****************** case:
  
  On July 21st, 2023, ************** actively chose a Free Trial subscription and went on to download images during and after the trial period. The free trial period concluded on August 20th, but we received no notification of cancellation from **************.  Consequently, we billed her credit card for the first month of the annual subscription, as she provided during the signup process.
  
  ************** reached out to us on September 24th, requesting to cancel her subscription. We informed her that we reviewed her subscription history and confirmed that she continued to use her subscription even after the trial month had ended. Her subscription will remain active until the end of its term.

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20689496
  
  I am rejecting this response because:

  I am kindly asking to cancel the subscription from now, as it's a monthly payment and not a one-time payment. I am not willing to use the service for the below reason : 

  As mentioned to Istock in my conversations with them, I am currently diagnosed with Brain tumor and I am going through a lot and I did forget to cancel to subscription due to my situation. 
  I will not make a usage of Istock due to the upcoming treatments becauseI I use bank images for my clients as I am a graphic designer. I won't be able to work and earn any money. 
  Find attached the *** report dated in July 2023 when they discovered the low-grade glial lesion ("Lsion gliale de bas grade" in the document). 
  For your information : "Low grade glioma is a uniformly fatal disease of young adults (mean age 41 years) with survival averaging approximately 7 years." 
  

  I am not asking for a reimbursement for the 2 months I already paid.
  

  Note that I did not do any downloads in August, while I still paid for the subscription.
  In september when I did the downloads, I thought was still on the free trial. 
  

  I am asking for a gesture from their side due to my situation and cancel the coming payments as due to my cancer I am going to be in a financially difficult situation. 

  Sincerely,
  
  *************

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  istock is forcing me to purchase a subscription in order not to lose out on my photos which i have already purchased. I had 170+ credits and they have taken away all of them and refused to allow me more time to download or refund my purchase and ***** from Getty Images Nordics <************************************> simply said "Allow me to put it succinctly: You need an active subscription to be able to download." they dont have it in there terms and condition stating i will lose all of my credits if i cancel my subscription. He was a degenerate who compared istock subscription to a ******* subscription and refused to escalate this issue to his manager or put me in touch with his supervisor. I want to either receive a $600 refund or reactivate my account with the current credits i have.

  Business Response

  Date: 10/03/2023

  Getty Images

  Business Response

  Date: 10/03/2023

  Can we repost our response to the complaint?  There was a mistake in the response, and it was incorrectly posted without the body of the email. 

  Business Response

  Date: 10/03/2023

  Please post this response to the complaint.  There was an error in the first response set (body of message was removed).

  We appreciate your patronage and your recent inquiry regarding your iStock subscription.   A manager will contact you this week to address your concern and explore options.     
  We would like to kindly remind you downloads do expire if your subscription is not renewed.
  
  Here is an excerpt from our site's Frequently Asked Questions (FAQ) to provide you with more insight into this matter: "What happens if I don't use all of my subscription downloads each month? Your subscription grants you access to a specific number of downloads each month.With an annual subscription or a subscription with auto-renew enabled, you can roll over up to 250 unused downloads from one month to the next. However, if auto-renew is disabled at the end of your subscription term, any rollover downloads accrued will be forfeited.
  
  We value your continued support and look forward to assisting you further. If you have any immediate questions or need assistance,please do not hesitate to contact us.
  Thank you for choosing iStock, and we appreciate the opportunity to serve you.

   

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20626892
  
  I am rejecting this response because: they made no response nor did they make any diligent efforts to rectify the problem. No manager or service member from Gettyimages ever reached out
  
  Sincerely,
  
  ***********************************