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Business Profile

Stock Photos

Getty Images

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Getty Images's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 293 total complaints in the last 3 years.
    • 93 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      iStock provides a few different options for using their stock resources. I paid for a monthly subscription that barely gets used and is going to expire in 10 days. those credits can only be rolled over if i continue to pay.Meanwhile, there are images that I am unable to use my credits on because of some type of classification that requires additional credits instead of the subscription. So I have to pay more to use something while I have over 100 credits that useless to me. It's not a case of me buying the wrong product, either. IStock does not communicate clearly how a subscription can't be used on certain items before subscribing.I feel ripped off.

      Business Response

      Date: 04/12/2023

      Thank you for contacting Getty Images.

      We have reached out to the complainant directly and are working with them in this matter.

      Getty Images, Inc.
      ****************************************
      Seattle, **  98104
      Direct (**): ****************

    • Initial Complaint

      Date:08/01/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern: I just discovered that Getty Images Inc. has been stealing my artwork, banners, photographs, & any thing else that they can abscond with. They even had the nerve to copyright it. I see now they are being sued by countless firms, for the same thing. Do you have any suggestions? Is their a federal form for copyright infringement?Should I attach the images they have stolen.

      Business Response

      Date: 08/02/2022

      Hello,

       

      Thank you for contacting Getty Images.

      If the complainant feels there has been an infringement of their work by Getty Images, please contact us at ******************************** with the details.

      Thanks,

      *************************
      IP Enforcement Manager

      Getty Images, Inc. 
      605 ********************************************************************, **  98104 
      www.gettyimages.com

       

      Customer Answer

      Date: 08/03/2022

      Thank you for your quick response. 

       

      The problem has been resolved. My images, attached with the original complaint, were determined not to be in violation of any copyright laws, per Zazzle. Getty apparently has more problems than I had imagined, fortunately this is no longer an issue. 

      Case closed.

       

      Thank you 

       

      ***********************

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