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Business Profile

Fire and Water Damage Restoration

Restoration 1 Inland NW
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Restoration 1 Inland NW's headquarters and its corporate-owned locations. To view all corporate locations, see

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Restoration 1 Inland NW has 2 locations, listed below.

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    • Restoration 1 Inland NW

      9708 E Montgomery Ave Ste D Spokane Valley, WA 99206-4213

      BBB accredited business seal

    • Restoration 1 Inland NW

      9818 E Montgomery Ave Spokane Vly, WA 99206-4289

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details in attachment

      Business Response

      Date: 01/30/2024

      We have dealt with this same complaint at a State level. The ** State Attorney General has seen this same complaint, we answered this complaint and it was found that there was no wrongdoing. We also shared the emails and legal documents with the BBB as proof to this matter

      Customer Answer

      Date: 02/04/2024

       
      Complaint: 21206556

      I am rejecting this response because: nothing was resolved, no billing was received or resolved. I have reached out to the ** state attorneys office and they have said you never responded to them. I called that office twice last week. There was not even an attempt to resolve this. 

      Sincerely,

      *********************************

      Business Response

      Date: 02/13/2024

      ****************** and Restoration 1 have both received the attached email from the State Attorney General showing their closing the complaint. We have tried to work with ****************** since the beginning of this. She has a balance due of $20,000 for work performed and she is not wanting to pay it. I understand that, but she needs to take this fight to her insurance company. They are the ones leaving her to pay an outstanding bill and not following the policy that she bought. We have a lawsuit filed in this case and will not devulge more information than that at this time. ****************** needs to pay her bill and take her insurance company to task. They are very wrong in this case. 

    Restoration 1 Inland NW is BBB Accredited.

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