Fire and Water Damage Restoration
Restoration 1 Inland NWReviews
This profile includes reviews for Restoration 1 Inland NW's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 2 Customer Reviews
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Review fromB. M.
Date: 03/25/2025
1 starB. M.
Date: 03/25/2025
This is the worst and most fraudulent contractor/company that I ever dealt with. In my house basement ceiling wall there was a small drywall water damage from a water leak coming from my kitchen sink upstairs. Initially a plumber came out and looked under the sink in the kitchen but stated in order to get to the broken pipe he will call Restoration 1 to come out and take a look. Restoration 1 arrived within minutes after the plumber called. Their estimator asked me not to personally call my home insurance company, but he insisted to talk to them himself and to file a new claim with them. He also did not want anyone from my house insurance to come out and take a look. Restoration 1 told my home insurance company that it would cost a huge amount because there is a broken pipe under my sink and in order to get to it they will need to tear out my kitchen sink and cabinets and down in basement tear out the ceiling wall in order to find this broken pipe. The plumber would then be able to fix it. Restoration 1 proceeded to place a big fan to blow for 12 hrs into the dry wall area affected by water. Three days went by and nobody came to my house to check on those fans, they completely forgot. My home insurance agent sent out their own estimator. He looked under my sink and discovered that my kitchen faucet hose was leaking. Next day I ordered the replacement hose from ****** and took out the old one. The fix was easy, cost me minimal time and money and there was no water leaking anymore. I had another contractor come out and replace the drywall area affected by water leaking and it cost me minimal. Restoration 1 went on and insisted that they get their payout from my house insurance company. They did nothing to help me out and caused me a lot of stress by giving me false information and scamming money from my insurance company. Please people be aware of these scammers, they will lie and scam and their work ethic is higly unreliableRestoration 1 Inland NW
Date: 03/28/2025
Good afternoon,
I hope this message finds you well. I would like to provide photo documentation to further support and illustrate the information I am about to share regarding the water loss incident at the Mrkela residence.
The Mrkelas experienced a burst kitchen waste line that released what the ***** classifies as Category 3 waterthe most severe level of contamination. This water significantly impacted both the ceiling and wall of the room located directly beneath the kitchen. Our moisture readings in this area reached the maximum level on our meter999indicating saturation and damage. I would be happy to share photos of these readings for your review.
While water damage can sometimes be difficult to detect with the naked eye, that was not the case here. The damage was visibly apparentpaint was sagging and bubbling, a clear indication of water saturation.
Due to the nature and classification of the water, it was critical to address the risk of hidden moisture and potential mold growth. Detaching the kitchen cabinets and removing impacted drywall as well as insulation would have been a necessary step to eliminate any risk of mold forming behind or within wall cavities. As industry experts our analysis was clear in that if the cabinets, insulation and drywall remained in place and untreated, against our professional recommendation, mold growth would likely occur and potentially spread throughout the homeposing serious health risks to the occupants.
In our standard mitigation process, we aim to keep costs down for the customer, especially in cases where insurance coverage is uncertain. This often includes limiting daily equipment checks to avoid unnecessary financial strain. At no point did Restoration 1 neglect the customer. On the contrary, our actions were guided by our commitment to protect the homeowners health and prevent long-term damage.
I am deeply concerned by any suggestion that we falsified information or attempted to scam the insurance provider. This accusation is not only unfounded but also dismisses the professional judgment of certified water damage technicians. It is troubling to see decisions made by individuals, like insurance adjusters who are not trained or certified in water mitigation, override expert recommendationsparticularly when those decisions appear to prioritize cost savings over the well-being of the homeowner.Please inform me the best way to show some photos and documentation that makes this storyline easier to follow and further exemplify the seriousness behind treating these water losses correctly and timely.
B. M.
Date: 04/04/2025
It was obvious to the naked eye that there was water damage. Nobody needs a reading meter to tell me 999 water damage level. The independent adjustor that my house insurance sent looked at the ceiling and had their own meter readings and plenty of pictures of the soggy basement ceiling wall right underneath the kitchen faucet. The issue here is that you claim that Makelas experienced a burst kitchen waste line as the cause of that water damage without any proof. I would like to see a picture of the burst kitchen waste line that you found. Otherwise you are falsifying information. There has been zero issues with water leaking since that kitchen hose was replaced. If there was a burst kitchen waste line wouldnt there be waste coming out form somewhere? The point when Restoration 1 neglected this customer and their well-being is when they left their fan to blow for 3 straight days, but stated they will be back the next day to pick up the fan. Negligence and Dishonesty. There was no regard as to how much electricity bill would be. Definitely not trying to save money for this former customer. There was zero contact with this customer for those 3 days and who knows how long it would keep running if we did not call them to cancel. They set up their equipment and disappeared for days.Restoration 1 Inland NW
Date: 04/09/2025
We appreciate the opportunity to respond to this complaint and provide clarification regarding the service performed at the Mrkela residence. At Restoration 1, we take all customer feedback seriously and are committed to upholding the highest standards of professionalism and ethical conduct in all of our work.
Summary of Events:
Our team was called to the Mrkela residence following a referral from a licensed plumber who had inspected a leak under the kitchen sink. The homeowner shared the plumbers written report with us, which stated the following:
"Customer is going to have ********************** One come out and remove ceiling and expose drain line behind dishwasher. Then we will return and give a bid for kitchen sink drain line repair. Customer opted for ********************** One because she wants one company that will open it up to put back drywall and paint."
Based on this report which specifically called for ceiling removal to expose the drain line mitigation efforts were necessary and appropriate to proceed. The plumbers guidance indicated a potential burst in the kitchen waste line, and our role was to access the affected area so repairs could be properly evaluated and performed.
Upon inspection, our technicians observed clear signs of water damage, including sagging and bubbling paint on the ceiling directly below the kitchen, and took moisture readings that registered 999 the highest level on our equipment, indicating full saturation. This level of damage, along with the plumbers assessment, supported our classification of the incident as a Category 3 water loss per IICRC standards, due to potential contamination from kitchen wastewater.
Concerning the Equipment:
To mitigate further damage and prevent microbial growth,drying equipment was deployed. Although the air mover remained at the property for three days, we did not charge the customer for the full duration. We billed only for six days total, which included setup, operation, and pickup a decision made in good faith to reduce the financial impact on the homeowner while insurance coverage was under review.
Response to Allegations:
We want to emphasize that no false statements were made to the customer or her insurance provider. Our actions were based on third-party input from a licensed plumber, visible damage, industry-standard moisture measurements, and proper mitigation protocols.
Likewise, we strongly refute any suggestion of ********** no point did we abandon the customer or disregard their well-being. We followed a reasonable mitigation schedule and acted promptly based on the information available at the time.Additionally, we noted that the recent response to our company includes a misspelling of the customer's last name and refers to the homeowner in the third ******* which strongly suggests that the statement may have been prepared or submitted by a third party. While we are open to dialogue with all relevant stakeholders, it is important that any claims made remain grounded in firsthand knowledge and are factually accurate to ensure a fair and transparent review.
Conclusion:
We regret that the customer feels dissatisfied with the experience, but we stand by the professionalism and integrity of our team. All mitigation efforts were made in response to the damage observed, the plumbers recommendations, and the necessity to prevent further property loss.Review fromJared B
Date: 05/30/2024
1 starJared B
Date: 05/30/2024
I had a fire at a rental property (tenant left a stove on) and had insurance to cover the loss. ***** (salesmen at restoration one) assured me that R1 was familiar with this type of work, and would ONLY do work that the insurance company would cover (Farmers). (so I would be out my deductible and nothing else)That is NOT what happened. ******* deemed the work R1 did as unnecessary, unreasonable, and they did not cover it. I was "out of pocket" over $30,000 because of the work that R1 did.I would NOT recommend this company. They promised me over and over to only do work covered by insurance, and then when I said hey, you promised me to not charge me more then my deductible, *************************** (owner of this franchise) said "read the fine print." (I stupidly signed the contract with out reading it, like I'm guessing many people do). (and before ***** responds to this review by saying, "insurance companies underpay all the time" Farmers and I ALSO got the official opinion of an independent 3rd party who also deemed the work as unnecessary and unreasonable)In the fine print I was screwed. I made a $30,000+ mistake hiring this company imo. I ate the loss at great stress, headache, and drama in my life.Hiring this company is literally the greatest regret of my life. There's MANY restoration companies out there, I can't stress enough how much I recommend hiring literally anyone else.Restoration 1 Inland NW
Date: 05/31/2024
Dear ********************,
We sincerely apologize for the distress and inconvenience you experienced. At Restoration One, we strive to provide transparent and reliable service to all our clients. We would like to address some of the concerns raised in your review:
Contractual Clarity: We take great care to clearly outline the terms of our service agreements in every contract. We do not promise that customers will only pay their deductible. Our contracts explicitly state that the scope of work and costs may exceed the deductible depending on the situation.
Insurance Decisions: We do not make decisions on behalf of insurance companies regarding what they will or will not cover. Our role is to perform the necessary restoration work, and the insurance companies determine coverage based on their policies.
Insurance Claims: It is a fact that insurance companies sometimes choose not to pay claims based on their policy interpretations. We have a strong track record of challenging these decisions and have successfully sued insurance companies, resulting in settlements or wins in our favor.
Attempt to Advocate for You: We made efforts to challenge your insurance company on your behalf to ensure you received fair coverage. However, you expressed confidence in your insurance companys assessment and chose to adhere to their coverage decisions.
Industry Resources: To support our clients in such situations, we often refer them to public adjusters and attorneys who specialize in handling disputes with insurance companies. In your case, we recommended a public adjuster to assist you, underscoring our commitment to resolving any issues transparently and effectively.
We regret that your experience with us did not meet your expectations and led to such significant stress and financial burden. We genuinely strive to assist our clients through challenging times and deeply regret that this was not reflected in your case.
Thank you for your feedback. We will continue to improve our processes and communication to better serve our clients in the future.
Sincerely,
***************************
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