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Business Profile

Granite

Northwest Granite and More LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remodeling kitchen. Got 3 bids 2 of which were appt. $5000 more than NW Granite and more. They said they would only need 2 slabs of Dekton for our countertops versus the 3 the others would charge us for. There would be 1 seam and it wouldnt match perfectly but would not be noticeable. We put $6,000 down with the agreement that the final $2,026.66 would be paid at job completion. The installers did not get along so one of them stayed outside while the other completed the job. Once they left we inspected their job and found that 3 different pieces of countertops were each placed with the pattern running different directions, 3 seams that show and two of the front are running in different directions and where they meet it forms a very noticeable triangle of the patterns running into each other. I called customer service and sent him pictures. He said the mgr would call me. After a few days with no response I called again. Spoke to another employee. He put me on hold and transferred me to a voicemail that only had a beep to leave a message. I did and called him back. He said he would have the mgr call me and within a couple of hours they sent me a bill for the remaining balance. The counters were installed on 10/11/2024. Today is the 21st and still nothing. I am left with unprofessionally installed counters and a bill. I feel angry and helpless. If they cant be fixed then I dont think we should have to pay the balance.

    Customer Answer

    Date: 11/04/2024

    Northwest Granit and More recently contacted me and the case is resolved. We got $1,000 taken off our final bill. 

Northwest Granite and More LLC is NOT a BBB Accredited Business.

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