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Business Profile

Information Technology Services

Twitch Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Twitch Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Twitch Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Twitch Inc

      209 N. Davis Lane Spokane Valley, WA 99216

    • Twitch Inc

      905 W Riverside Ave Ste 416 Spokane, WA 99201

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ISSUE #1: I used to received notifications when someone I follow and have live notifications enabled for went live. The last time I received such e-mails was 5/10/25. ImagineRC is one example of someone I follow. My Twitch account is William_WMU_alumnus. In my case with Twitch on the issue (case: ********), Twitch is just giving me the runaround, sending me responses that have NOTHING to do with the issue and even repeating themselves in followup e-mails. ISSUE #2: Since I don't receive e-mail notifications any longer, I turned on my notifications for the Twitch app on my iphone. I am not receiving live notifications on Twitch either.

      Business Response

      Date: 06/22/2025

      Greetings,
      You have sent this complaint to a small pacific northwest website hosting company called Twitch Inc instead of Twitch .tv, also known as Twitch Interactive, where I assume this request was supposed to be directed at. We have no affiliation with TwitchTV. We wish you the best in your endeavors. 
      -Twitch Inc

    • Initial Complaint

      Date:01/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************* has "indefinitely suspended" my Twitch account, named ***********, that has the email address ************************************* (an e-mail that's no longer in service, but isn't the focal point of this complaint.) No reason was given, just a vague "Fraud" claim which did not disclose what it was that violated their Fraud policy(ies.) thus making it difficult, excuse me, impossible to appeal the claim with full succession. They don't give a reason for the violation other than 4 vague choices and it could be any of 1 of them so when appealing you don't really appeal because you don't know what they suspect that you did wrong and/or violated. My appeal, was , apparently, denied and I never actually received any notification because they also refuse to update the e-mail address on my account or allow any other communication in regards to my account, essentially banning me permanently, not suspending me. I'd honestly like access to my Twitch account to become a (valued) Twitch community member again as a viewer, not a streamer, but regardless, as a Twitch community member. I can't atone or apologize for things without full scope of what it is that I've been suspended for. Furthermore, if it's something simultaneously that Twitch has no intention on unsuspending me indefinitely, then I'm formally requesting 2 things, make it a permanent ban on ADAMPCGAMER and delete all of my account information ********************************** has the right to be vague, but they do not hold the right to play games with my account status, my likeness, nor my information without due cause, reason & justice for an indefinite period of time.I willfully accept a full account ban, only if followed by a full account closure and deletion. My rights are being infringed, indefinitely, because of the lack of medium to contact Twitch while being indefinitely suspended, all under the guise of a suspended action that's not disclosed.I'd rather, who wouldn't be, a welcomed Twitch viewer. Please, & thank you.

      Business Response

      Date: 01/16/2025

      Greetings,
      You have sent this complaint to a small pacific northwest website hosting company called Twitch Inc instead of *************************, also known as Twitch Interactive, where I assume this request was supposed to be directed at. We have no affiliation with *************************. We wish you the best in your endeavors. 

      -Twitch Inc

      Customer Answer

      Date: 01/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Twitch keeps giving me warnings when I'm not at home watching or doing anything on the internet haven't been home in 2 months

      Business Response

      Date: 06/20/2024

      Greetings,
      You have sent this complaint to a small pacific northwest website hosting company called Twitch Inc instead of Twitch.TV, also known as Twitch Interactive, where I assume this request was supposed to be directed at. We have no affiliation with Twitch.TV. We wish you the best in your endeavors. 

      -****

    Twitch Inc is NOT a BBB Accredited Business.

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