Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thia moving service is incapable of doing their job, thier employees are morons. Also they are mean negative peple whom destroy innocent Tensnts property.

  

  Business Response

  Date: 05/23/2025

  First of all, we are sorry to see this review from ******. ****** is one of about 40 different residents who live in a multi-family structure who are all having to be moved to a new facility since the current building they all live in is slated for demolition. Movher won the contract for this multi-week job and these moves are paid for through funds provided by the *************************. Specifically related to ******** move, which occurred on May 21st, the crew was instructed by ****** not to assemble the bed. Half of her bed was placed in the bedroom, and the other half was put in the closet due to space constraints and her not wanting it assembled. 
  On May 22nd, at about 2 p.m., my estimator for this job was made aware of the issue after our crews had left for the day. Within the hour of learning of this, he had a crew ready to take care of it and, shortly thereafter, was notified by building staff that it was no longer necessary. My estimator informed that staff member that we would have crews there today and going forward, if any assistance like that was needed and that we are more than happy to make sure everything is taken care of. There are obviously many moving pieces to this complex job, but we are doing our best to stay on top of any concerns and address them when they occur. My hope is that ****** left a review before realizing that we had already put the wheels in motion to get her issue addressed. ******, if there are still issues, I encourage you to contact my estimator, ******, directly at ************. 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 11th 2024. The movers damaged several items. I sent pictures to ****** and he called me and told me that these damages were done prior to the move. I told him they were not. My freezer for instance brand new. He said those scratches look like they have rust on them and they do not he is just saying that so that he doesn't have to pay. Then he told me because the state paid him he has to deal with my case manager and I told him that he does not have to deal with my case manager they have nothing to do with the damage done and my case manager actually agrees with that. I asked him if he was licensed bonded and insured he said yes I said okay then it shouldn't be a problem if I should file a claim he said that he can't pay for it I basically told him he can and he will and in short he basically hung up with me and said he was going to write the caseworker and close the issue. I told him paying for the move and damages done or two separate things the items that your crew damaged have nothing to do with who paid you. He said he asked his crew and his crew said they didn't do the damages and I told him of course that's what they are going to say why would they say anything different. I told him I was a single person in a wheelchair I haven't had kids at home for well over 15 years I don't have grandkids Nobody But Me my freezer isn't even open very often and I always kept a very thick protective small area rug over it so it would not ever get ruined. I told him those scratches were not on there before I moved! He basically said he's not paying for it. I asked him how many people does he do this to through the state. Where he just gets paid to move our stuff throw it in the house doesn't matter if it's damaged or not as long as he gets paid. I told him I had nothing to gain but aggravation in dealing with this and I much rather would not have had to deal with it at all.

  

  Business Response

  Date: 10/18/2024

  *****, I'm sorry that this has been your experience. However, ****** is correct in that since this move was paid for by the State of Washington, we need to work through the State of Washington for any damages that occurred from the move. I have spoken with ****** about your case and I know he has been in contact with your case manager about your move and coming up with a resolution. I will check in with ****** next week to get any updates.

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22442408
  
  I am rejecting this response because: when ****** called my caseworker she told him that would check with the contract but that I was fully capable of advocating for myself. I don't think this is good practice. Just because the state pays for the move should not mean that they can treat our stuff carelessly and not be held accountable for it no matter what the contract says because they are licensed bonded and insured so that should cover the damage. It's a terrible thing that they're trying to get away with. People like me on a very limited income we have the same for a very long time to get things and to have them ruined by someone who refuses to accept accountability for their employees is unfathomable. I should not have to be upset by the fact that every time I look at these items that they are damaged and the issue wasn't made right.
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 11/06/2024

  Since receiving ***** ***** complaint, Movher emailed her on October 23, 204, and stated the following: "I wanted to write and inform you that I was wrong and I owe you an apology. I am sorry, I was under the impression that we needed to deal with your case managers at ****** to go through the claims process. I have been informed that I am supposed to be dealing with you to manage your claim just like everyone else. We do not manage our claims in-house, we outsource to a company called *** you will need to file with them. I have attached instructions here. Let me know if you have questions."

  To be clear, the instructions informed ***** how to contact our claims company and how to file a claim, which was by either calling ************ or going to their website at ****************************;

  It is also imperative to know that ******* move was covered under Basic Value Protection, which provides protection of goods up to 60 cents per pound. This is regulated by the ********************************************************. This is not coverage to replace items at full market value. 

  I personally contacted our claims company, ***, on November 6, 2024, to see if ***** had started the claims process with them. According to their records, she has not. We looked under her name and her phone number we have on file. They found nothing under either of those. This is the direction ***** must take in order to get a resolution for her claim. 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Maids of movher for cleaning. I had used their moving services before. When I contacted them , I told them I was disabled not able to clean my house anymore. They offered me their flex pay service. Meaning it was discounted price, may have to change the date of work, and different cleaners. Not once did they tell me there was No guarantee on their work.The first 2 cleans were great. The 3 clean was by someone that it was their last day. The clean was ok. Now the 3rd clean was a disaster. The employee was at my house for 2 hours. When he was done. I looked at the work that was supposed to be done, NOTHING WAS DONE. My kitchen floor had not been mopped, neither was the bathroom floors.After.looking at my whole house, it was not cleaned.I called the company and was told that the girl I was working with, ****. She said she had no say so and would have to talk with.owner, *******. ******* said they do.mot guarantee the work with the flex pay service, because I'm already getting a discount and she isn't making any money a.nyway. What business owner says that? I feel very betrayed because I.paid her for the work and it wasn't done.I feel I should be refunded and/or recleaned. I was NEVER told there was no guarantee on the flex pay plan.Thank you ***** ***** Thank you

  

  Business Response

  Date: 09/19/2024

  *****, we are sorry to hear about this and that you did not completely understand the details surrounding being a flex client with the Maids of Movher. We do guarantee our work, but with our flex customers, a large part of their responsibility is to share feedback with us so we can correct it moving forward. It does not mean we will come back that same day to fix anything that was missed. We charge flex clients our employee cost only so our employees can practice their methods in flex homes, which we deem to be safe places for them to do so. This is the first I have heard that you want to be refunded. I have no problem refunding your money, I just could not send someone back until your next regularly scheduled cleaning, which would have been two weeks out. That was honestly the best we could have done. Again, I apologize if this wasn't made clear to you. We valued your feedback and shared it with the last cleaning technician who was there, as well. No one is perfect 100% of the time, so we try to have grace with both our employees and our customers. Please contact our office at ************ to coordinate with our office assistant in how to get your refund of $98 back to you. We are happy to do so and wish you the best in finding a cleaning service that better fits your needs. 

  Customer Answer

  Date: 09/24/2024

  I have read their response. I will except a full refund.
  I had contacted them before asking for a solution
  With no luck. 
  They may refund me by mail at: 
  *******************. Unit 801
  ******* wa 99201.
  Or: credit the credit card I supplied them that is on file.
  Either way is fine with me.
  Please let me know via email when the refund is complete.
  Thank you
  ***** *****

  

  Business Response

  Date: 09/24/2024

  I emailed my bookkeeper on 9-25-24 to refund ***** ***** the $98 she paid via credit card on 9-5-24. To reiterate, ***** never asked for a refund until she wrote this complaint to the BBB. Had she wanted a refund originally, we would have given it to her. 

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****