We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trampolines

BK Sports LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trampolines.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged my account after telling me they would not.

  • Initial Complaint

    Date:07/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a recurring monthly subscription for my son to this trampoline park for many years. On 3/30/24 I went into the business in person, as required, to cancel the membership. I filled out a cancelation form. I asked for a copy and they told me they would not provide me a copy. I was informed there would be 2 additional months charged to my credit card per the contract I signed when we opened the membership. I was charged $10.89 on 4/13/24 and 5/13/24. On 6/13/24 I received notification from my credit card company that my card was declined by this business due to credit card expiration date. I received another declined message on 6/15/24. On 6/16/24 my card was charged $10.89. On 6/21/24 I left a message on their corporate voicemail, and I submitted a complaint on their corporate website. On 6/21/24 I received a phone call from the general manager apologizing for the oversight and stating they had a "new" billing system and he would work to reverse the charge and ensure my account was canceled. He provided his phone number **************. On 7/2/24 I received an email from their customer service ******************************* asking if everything was resolved. I responded it was not and that I had not heard back from the general manager again like promised. They asked for my son's name and I provided it. Have not heard anything since except for another declined credit card message received the morning of 7/13/24 so I know they are trying to charge my card again. This has been a nightmare just to try to cancel a membership for $10.89 a month. I just want confirmation they are going to cancel my membership!

    Business Response

    Date: 07/24/2024

    We were working on verifying the customer compliant identify and a path to refund when she listed the complaint. She was given personal contact information for the management team on site and assured that wed be handing it when another associate was back from time off that was aware of her situation and could resolve without further issues. 

    The customer has been refunded. 

    Customer Answer

    Date: 07/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:06/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 9th I took my daughter to altitude and was informed they were changing over their system and would need to redo our account. The girl working notified me I would get a cancellation email, which I did while standing there, as it was cancelling the membership on the previous system and starting a new one on the new system. Then on March 3 I got a different cancelation email. I was out of town and didnt know why they canceled the membership but decided it was fine. We just would not have a membership and so we have not been back to the trampoline park since. Each month after that Ive gotten emails encouraging me to renew our membership and stopped getting emails with my renewal notice. Come to find out when review my Credit card statements this month, I have been being charged for a membership since March that I was under the impression we did not have because they had sent the cancellation email, followed my monthly emails encouraging me to renew . My husband has been making multiple attempts to talk with management to work this out as I would have used the membership had I known we had it. Weve asked for them to just credit us for the months weve missed and wed keep the membership rather than cancel. Instead we are put on hold for long periods with them saying they will call us back and often we are not getting call backs. This has been going on for a couple of weeks with no resolve and I know they are going to take out auto pay again here in early July. Would like to have this settled by then.

  • Initial Complaint

    Date:08/29/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have long supported this business taking my kids semiregularly. I have a family membership and after my daughter was injured I had to cancel and take a break. Their cancellation process for memberships is harsh and a poor business practice. I have been supporting them for months and months with very occasional use. They have a lengthy process of retrieving a form via email, filling out and sending it back... then they will charge you $60 in order to agree to cancel, but only if you appear in person at the business. I will be avoiding this business in the future. I am sure they have this policy in fine print, however I was never informed or given this policy to review before signing up for a membership.

  • Initial Complaint

    Date:10/11/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son, who is 16, joined a Trampoline park and they started taking a monthly join fee from his checking account which was all fine. In July my son called and tried to cancel the membership and they said he had to come in and fill out some paperwork. Unfortunately we could not get him in right away due to his work schedule and my own. This went on for a couple months, until today, October 5th, I called the young man that answered told me that they could email him a form that he could fill out to cancel him membership as well. This was never explained to my son before. Also I asked if it explains in the membership when you sign up that you have to come to the facility to cancel and the young man, who I flounder out was the manager, explained that it says you might have to. So I asked him again if it says that will need to and he again say no it says you might have to. So here is my 16yr old kid trying to cancel this membership that he is not using and they are not giving him all the right information from the time he signed up. Also they never gave him the information the form via email the 3 times he called to cancel. It makes me wonder how many other kids has this company taken advantage of?

BK Sports LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.