We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

C & C Yard Care, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted (2/2024) that we have a balance owing in the amount of $158.26. Called to get clarification. Told we owed a balance for aeration, power raking ($71.15) and sprinkler system service call ($87.11). Back in 2022 we pre-paid for the aeration and power raking. Unfortunately, services were not completed in that year. We were overlooked. Called to confirm that the unused pre-paid balance can be used for 2023 for those two services. Now for some reason we have a balance owing? The sprinkler system service call dated 08/31/2023 was a result of their aerator machine puncturing the water line (per tech on the call) and should be no cost for us. I received the billing invoice on 02/20/2024 (per email). But, according to the person I spoke with at the office, if I had reported the issue earlier it would have covered but since it was a few months out, its our responsibility. Our sprinkler system is set to run at 10pm, if needed. I do not do walk-a-bout at that time of night. I did notice that the grass was a little dry a couple months out and then went and turned on that zone and discovered the issue. I have asked to speak to the Manager to try and resolve this issue with no response. We have been a loyal customer since they put in our sprinkler system about 10 years ago. Please advise me what I should do next. In the meantime, I have cancelled our service with C and C Yard Care. A very unhappy customer. What happened to customer service???

    Customer Answer

    Date: 02/22/2024

     Emailing regarding my complaint filed against C and C Yard Care. The owner, ***** reached out today and the matter has been resolved. Thank you, *****

C & C Yard Care, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.