Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the most recent event was 11/06/24. I am disputing the charge from Wendle Motors related to the 3rd repeat of the same engine issue in my 2015 **** Explorer. The first was covered under warranty. I should have also disputed the 2nd as it cost me over $5,000 and I believe it is proof that the underlying issue causing the failures was never addressed. The 3rd failure happened almost immediately after the 2nd. They claim only one of the Turbos was covered under warranty; although it is evident that from the first repair they are not addressing the underlying issue or not performing the repair properly causing repeating failures. The 3rd round cost me the listed amount of $3,004. I attempted to work with Wendle on resolving this dispute for months and finally had to pay once they demanded that I get my vehicle off of their lot. My family is paycheck to paycheck and aside from the $8000+ out of pocket this process has caused a great deal of stress and other hardships in our lives with our main family vehicle being undrivable. If nothing else I would like some action taken to help other families avoid the negligence and mistreatment we received from Wendle Motors.

  

  Business Response

  Date: 03/31/2025

  Please see the attached response. Sorry for the delay I thought it had been sent right away.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23083280
  
  I am rejecting this response because:

  I am attempting to keep this brief by highlighting the two (attached) key emails expressing my extreme dissatisfaction throughout the entire lengthy process. However, there are months of emails and texts to document how poorly and unfairly the multiple transactions were handled.

  The email on 8/22/24 explains the attached pictures documenting that after the 2 month repair process, when I was finally able to pick up the Explorer, the very same engine codes that the vehicle was dropped off with were present again minutes after driving off of the lot. We prayed that the codes were a fluke as we were assured the issues had been addressed,but it was only days until the Explorer was completely undrivable again.

  I feel the older attached email is necessary to illustrate how poorly the entire prior visit was handled. There were several calls, texts,and emails that took multiple days to get responses. Possibly the most outrageous aspect of the ordeal was being assured early on that the vehicle repair would be completed in roughly a week only to be notified 21 days into the process that they had not even ordered the parts, and worse that the parts were on back order for over 2 weeks. Moreover, after the parts were received it took them several more weeks to perform the repair that they promised would take only a few days. All the while I am paying out of pocket for a rental car and also repeatedly requesting a loaner from their shop with no response (Unless I was trying to test drive a new vehicle).

  At no point in the process did we feel that we were treated well. We basically were strung along throughout the ordeal with hopeful comments that became comical toward the end. There were multiple occasions where we were told the vehicle would be ready for pickup, one of which I had to request the day off work to coordinate the rental car return and Explorer pickup, only to be turned away because the technician still had not been able to get to my vehicle.

  It was stated that I received a discount for the 2nd Turbo failure; however, upon pickup the final quote had mysteriously risen by over $300 which eclipsed the discount. Lastly the discount did not even get close to covering the missed day of work and additional rental car fees due to the vehicle not being ready once again. Wendle stated that they attempted to help me, but the only real option offered was only beneficial to them by attempting to sell me another car. Yes I agreed to the service performed, because they left me absolutely no other option. I did everything I could to make it very clear I thought this was not being handled properly and that the costs were not justified. Lastly, they made it very clear that I needed to pay them and get the Explorer out of their way. In my opinion the only thing Wendle did well is make it very clear that they were not willing to acknowledge what was going on and own their mistakes.

  Again, I feel the requested $3,000 refund is the absolute minimum that should be considered; however, my bigger goal is to hopefully help prevent this from happening to other families that may not be able to financially survive paying more than their vehicle is worth in a matter of months on repair fees to end up with a still barely running ****. I would like to end this correspondence by noting that after months of back and forth, and me bringing up the (attached) engine codes that I reported from the very beginning, on the final day and most recent pickup I was informed that the P0016 code was unrelated to the turbos and will cost me another $5,000 if I would like them to look into it. I honestly think it would be difficult to make up a more ridiculous and poorly handled service visit.

  As I stated several times throughout my peaceful and professional correspondence with Wendle, I completely understand mistakes happen, but please take the opportunity to make them right and rectify this poorly handled situation.
  Thank you again for your time and careful consideration with this matter.
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 04/04/2025

  As stated in my first response. The delays in repairs were due mostly to parts delays and customer authorization. The customer spoke several times with our service operations director discussing the direction of repairs. The customer also authorized the repairs completed. The additional cost to repair was due to the other turbo failing. Again, the work was authorized by Mr. ********* as stated in my first reply.

  Wendle Motors is not willing to refund Mr. ********* for repairs that he approved and paid for.

  ****** Goff 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23083280
  
  I am rejecting this response because:

  It was made clear throughout the entire process that I felt the complete turbo service should be covered under warranty. I believe my prior attachments show that Wendle never fully addressed the third Turbo issue which immediately lead to 2 additional failures and cost my family a great deal of time and money. To recap there have been 5 total Turbo failures on the vehicle which is ridiculous in itself. The two most recent failures happened almost immediately after picking my vehicle up from Wendle who had it for two entire months. To be without our main family vehicle for several months and paying over $8,000 in rental and service fees for a vehicle that Wendle told me is only worth $6,000 if traded in to them, is a GIANT problem that Wendle handled poorly.

  Mr. Goffs correspondence through BBB is exactly the same as I received throughout the entire Wendle ordeal; short and completely unwilling to work with me. Yes I had to agree to the service, but only after making it VERY clear that I did not agree with their decision. I was not in a position to let them leave me without a vehicle for any longer than they already had, and every time I objected it cost me more time and money due to their poor response time and largely not making my vehicle a priority. (All of this is documented through email and the text thread with the service representative)

  Although I hoped that Wendle would work with me more fairly once a third part was introduced, this is sadly what I expected. Please let me know the next steps that I can take through BBB to escalate the issue. I also plan to take the issue to small claims court unless an agreement is reached.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 28 January 2025 I purchased a 2024 **** Ranger. I am a retired **** member (20-year retiree). I was told at the time of purchase that **** has a military recognition program. When the original contract was signed, I did not have my ID Me account login or password. I was told by Wendle **** Spokane WA that after said purchase I could register for the incentive award and the **** could and would either send me a check for $500.00 or credit my **** Credit account $500.00. To my dismay Wendle **** did not move on getting me registered for the incentive award. So, I am writing to you to let you know that I did in fact register with ID Me. The attached e-mail I have provided does in fact state:Yes, a check will be issued from **** once the dealership submits the incentive on your behalf. Unfortunately, we do not have the ability to submit the incentive as this is solely the dealerships responsibility. Please work with your dealer to have this submitted so you are able to receive your Check from *****Thank you,*****@ **** Program Headquarters *************************** ************ I have yet to receive any kind of credit to my account or a check from ****. I have had difficulty in getting Wendle **** to understand the most basic of customer service on other issues. Gaslighting and ghosting seem to be the modus operandi of everyone I have communicated with at Wendle ****. I believe that Wendle **** has not in fact submitted required information as I continue to get the same message over and over again from ****************** listed above.

  

  Business Response

  Date: 03/05/2025

  Please see the attached response to complaint ******** ******

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Though the statements contained in their response are pretty much defamatory, slanderous and inaccurate, as far as the $500.00 check goes, I received it in the mail today.

  I would not choose the word "satisfactory" but slander and liable come to mind.  What Wendle **** has failed to mention is that every telephone conversation and in person conversation was witnessed by both my wife and I.  As such, the affirmation of me comparing the staff at Wendle **** being malignant narcissists (making their staff out to be victims--when in fact they decided to present themselves in a manner that is/was antagonist) is once again demonstrated.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Began having issues with a vehicle as described in recall notice. Took vehicle to Wendle **** (closest **** delaership to my location) for the recall work on the transmission control module (TCM). They were able to recreate the issues. However, stated the *** was fine but clutch was failing. I did not have work done on the clutch. Two and a half months later transmission warning came on the dash. Took car to local shop (Norm's Auto). When they plugged it in they noted two corrupt data errors from the **** I contacted Wendle to explain the issue. They said I'd have to bring the vehicle in to them. As I live 65 miles away I asked if they'd pay to have the car towed in. They said no. I had Norm's replace the module. The tech who worked on it said clutch is solid and was definitely a TCM issue. This tech used to work at a **** shop and has dealt with a significant amount of vehicles with this particular problem. Car now drives without any remaining issue. Contacted **** Customer Service (case # ************* and ********************** (spoke with a service manager named *****) directly. Both are saying it's the other party's problem. I am seeking to be reimbursed for Wendle's failure to do the initial warranty replacement.

  

  Business Response

  Date: 10/18/2024

  Please see the attached response to file # ********

   

  Thank you,

  Shayne Goff 

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22411435
  
  Mr. **** I am rejecting this response because:

  Per the notice provided by **** Program 14M02 is valid until 30 June 2025.  The work orders from Norm's demonstrate they were able to recreate the precise issues the vehicle was originally brought to Wendle to resolve. Attached are the work orders and *** testing procedure used by Norm's to determine the *** was faulty rather than a failed clutch pack. While understanding I will need to resolve the reimbursement for the *** work from ****, it is evident Wendle failed at correctly diagnosing the problem. As such, I am seeking the amount of $420.26    
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 10/31/2024

  At the time of ********************* visit to Wendle for the transmission concerns there were not any codes present in the system indicating that the *** was the failure. For Wendle to proceed under the ************ program those codes had to be present. Any other diagnosis or repairs were not covered under warranty. There were no codes present for the *** which would indicate that it was not in fault at that time. The diagnosis is detailed with the technicians findings to support that diagnosis and was authorized by MR. ******** On the subsequent repair, had Mr. ******* brought his vehicle back to the dealership instead of Norm's with the warning indicator light illuminated we would have been able to perform the repairs as authorized by the program bulletin. Wendle or any other **** dealer cannot change the parameters or requirements on a factory issued program. As the dealer we are bound to the warranty parameters set forth by the manufacturer. 

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22411435
  
  I am rejecting this response because:

  I find it difficult to believe the *** was not throwing the errors when they were able to recreate all the issues exactly. Clearly, pursing a reasonable resolution for both parties through these means is futile. I will now reach out to other organizations and have them hear my case and proceed from there.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the oil change package for our **** truck when we bought it. There was a time where they weren't open on Saturdays (Due to covid I believe). Saturday is my only available day as I work Mon-fri every week. I had to get oil changes at other places. I was unable to use my entire package. We also were never given any notice of expiration. While the information regarding expiration was probably in the paperwork we weren't told that verbally when purchasing. We would like a partial refund or additional oil changes.Thank you

  

  Business Response

  Date: 07/03/2024

  Please see the attached response. Shayne **********

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21920950
  
  I am rejecting this response because:

  I appreciate your response.  I Would gladly accept 3 free oil changes with no expiration date. I paid for 2 out of pocket (outside of ford).  I feel this is a good compromise. I also suggest you  verbally tell customers about the expiration date upon purchase.  If we were informed verbally we never would have bought it.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a ******* mile maintenance service and a fuel injector cleaning service over the phone. I was quoted $555 approximately. This matched the pricing on the website with the maintenance package costing $304.80. When I dropped my car off I was quoted individual prices for each service included in the maintenance package. With some services costing $1,100. Due to the price difference I opted to have only a few services completed. Unfortunately I did not have time then to dispute the pricing. When I returned to pick up my car I asked to speak with the manager. Ultimately he said that a third-party service operated the website and posted the prices which caused the discrepancy and refused to honor the quoted and displayed price instead offering me a discount on the services I had opted of, not including the ones that had been completed. I do not understand why they are unwilling to honor the price listed and quoted to me by their employee. I would like the complete maintenance package for that price, $304.80.

  

  Business Response

  Date: 03/13/2024

  The services that were offered online were incorrect and posted by a third party without our review or permission. We are in the process of getting a retraction statement from them and had the offers removed immediately.  ************** was given an estimate of the services at the time of her visit of which she authorized prior to the work beginning.  The online pricing was in error however Wendle is willing to submit ************** a discounted estimate for any remaining maintenance items that she would like to have done.

   

   

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 12, 2024 Better Business Bureau:I am filing a complaint against Wendle **** in *******, **. On February 8, 2024, their mobile technician addressed two recalls on my newly purchased 2016 **** F350 as part of their mobile service. I purchased this truck three weeks prior as a used vehicle that had previously been deleted with no known mechanical issues. The truck ran perfectly at full power with no issues whatsoever. When I made the appointment with Wendle ****, no questions were asked of me regarding modifications made to the truck. Also, the mobile technician failed to inspect the truck, and did not ask me if the truck had been previously deleted. The mobile technician informed me after the service call was completed that there was a problem. He stated he did not realize the truck had been deleted and had reprogrammed it back to the original factory settings. Therefore, the truck will now run at a greatly reduced power and would need to be re-tuned and deleted to get it back to its original state. J.R., mobile service manager at Wendle **** contacted me immediately after to apologize and make sure I had found someone to correct the issues on my truck. After a brief phone conversation, I located a Diesel mechanic to retune my truck and return it to its original mechanical state prior to ****s intervention. The cost to do so will be around $1200. I have since left two messages for J.R. at Wendle **** to contact me regarding liability for their error and have not received a call back. Wendle **** should reimburse me for the added cost of $1200 to restore my truck to its original state before they reprogrammed the settings. I only gave them permission to address the recalls, NOT to reprogram the truck back to factory settings. I had no knowledge of the process involved in addressing the recalls and that it would require reprogramming. It was Wendle ****'s responsibility to inform me as a customer. *****************************

  

  Business Response

  Date: 02/15/2024

  Please see the attached response to complaint ID ********

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21282357
  
  I am rejecting this response because:

  Wendle **** has a responsibility toward their customers to inform them of Federal regulations and the repercussions thereof PRIOR to performing any maintenance and/or work on a vehicle.  Not every consumer has knowledge of Federal regulations, nor are they dishonest.  Wendle **** has left me with a truck that now runs on 40% power, which could have been prevented by asking the consumer a few questions prior to the maintenance visit. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/23 **** at Wendle service **** said she could make my trucks heater work again for $1,300. Needed an activator door she said. I said ok, but thought very high. Then she called and said the actuator door repair didnt fix the heater, now needs a radiator for $440.00. I approved it with the understanding it would actually make the heater work. Then she called after that was done and said its heating up but cooling back down again. **** now about $2,200. I called ********************* the Wendle CEO who then called service manager *******************. He adjusted the bill from $2,200 to about $1,900. He said its not really fixed properly. So I will not pay that, especially because they first said they could fix it for $1,300. I took it to our local **** specialist because they're supposed to be able to diagnose problems accurately.

  

  Business Response

  Date: 12/20/2023

  Please see the attached response. Shayne 

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/23, I took my F350 truck, to Wendle **** due to a "check engine" light. The ****Pass app had alerted me to an electrical fault with the exhaust particulate matter sensor temperature circuit and its associated wiring. I initially visited a **** Dealer in *******, where they confirmed this issue. I made an appointment with Wendle ****, during which I was informed that the fault would be covered under the truck's extended warranty. Upon arriving at Wendle **** for my appointment, I was informed by **** that their Diesel mechanic was unavailable due to surgery, and their other mechanic was not **** Certified, thus unable to perform warranty work. I was also told that since they did not know the exact problem with my truck, I would need to leave it at their service center. Subsequently, I received a text message stating that the truck required a "regen," which I approved, assuming that the **** service center would possess expertise in resolving the issue. After waiting for seven days, I was notified that my truck was ready for pickup. To my surprise, I was presented with a bill amounting to $1415.15. Upon reviewing the mechanic's notes on the work order, it was evident that the "regen" did not address the problem, and a sensor had to be replaced. I strongly believe that the over $577.00 charged for the "regen" and the extra labor charged for the sensor removal was unnecessary and only done to generate additional charges. This not only indicates poor troubleshooting techniques but raises concerns about the service center's integrity.Furthermore, when I confronted **** about these issues, she insisted that the truck required a "regen," and the sensors were not covered under warranty. However, the truck never displayed any indications that a "regen" was necessary, and the ultimate resolution of the issue came from replacing the sensor. It is my belief that this sensor replacement should have been warrantied and the initial step taken to address the problem.

  

  Business Response

  Date: 09/22/2023

  ********, please see the attached response. Shayne 

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20618706
  
  I am rejecting this response because:
  Wendle **** indicates they have no record of the truck having an extended warranty even though the truck was sold a **** Certified Pre-owned vehicle with 7yr/100,000 mile powertrain warranty.  The check engine light issue is a powertrain sensor and the truck age and mileage is within the extended warranty parameters. 
  Wendle **** claims that their mechanics must conduct a mechanical procedure (forced regeneration) to diagnose an electrical problem.   This was not the information that was given to me by the dealer in ******* where the initial engine code reader was plugged into the truck to verify the Check Engine light.  Furthermore, a simple replacement of the sensor that was identified by the truck warning system ultimately fixed the issue. 
  After further review of the documentation from this service visit, It clearly states in page 2 of the ACCOUNTING COPY document that we called on 9/1/23 at 9:59 to make an appointment for a power train control system issue.  
  The documentation that is still available online indicates that a service was requested and that the customer states: "THE CHECK ENGINE LIGHT IS ON AND HAS A CODE FOR PARTICULATE FILTER". (see attached) I never made that statement and that *** be why the mechanic decided to do a forced regeneration instead of troubleshooting and diagnosing the original electrical power train control system issue.  This is definitely an inconsistency in the explanation given by Wendle ****. 
  It is clear to me that the notes made by the service representative when I arrived were inaccurate and those notes led to unneeded work being performed on my vehicle.  I maintain that this is unprofessional and unbecoming of a **** Dealer.  
  Sincerely,
  
  **********************;

  Customer Answer

  Date: 10/07/2023

  I have attached the required document.

  

  Business Response

  Date: 10/10/2023

  The extended coverage the **************** is referring to is the Certified Pre Owned coverage that the vehicle was sold with. **************** did not purchase an extended warranty which is why the question was asked about the coverage in our first response.  The repair orders are generated based on information exchanges between the service advisor and the customer.  The customer is asked to sign the repair order after it is generated or completed to authorize us to work on the vehicle. The customer concern was on the repair order at the time of write-**.  In this case the forced regeneration was required before the diagnosis could be accurately determined.  **************** authorized the repairs to proceed. 

  We did run the parts needed for the repair through the **** Certified Pre Owned warranty system to verify if coverage under the program to see if coverage was available or not.  As you will see from the attachment the repairs were not covered by ****'s certified pre owned warranty.  Had they been covered **************** would not have been charged for the specific portion of the repair other than any deductible that *** have been required as well as any other non-covered portions of the repair.   

   

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased service at this Auto Dealership, it took them 4 hours to make a key that did not work for my car.I wrote to the service manager several weeks ago asking for a refund of the $167.00 absurd amount they charged me for a key and it does not work, as I stated.

  

  Business Response

  Date: 09/11/2023

  Hello ********,

  Please see the attached response to file # ********

  Thank you, ***********;

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called a few weeks ago in regards to a car i bought there that has had many recalls and wanted to schedule them. The lady said a recall specialist would call me back by the next day. 2 days later and still no call. I called again and left a voicemail. No returned call. I called 3 more times and left messages. No one returns my call. I left a message today telling them I am reporting them to bbb. It is illegal for them to refuse to do the recalls. I am furious. This is unacceptable.

  

  Business Response

  Date: 08/30/2023

  Please see the attached response to the ******** complaint. Shayne