Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an oil change/tire rotation and a check into our car systems 08/17/23 at 2:30pm. The last time wendle had my car they changed the master switch on my 2020 vehicle due to a window malfunction. Once i received my car back this summer the windows no longer had the power functions we had before, and some other glitches in the car. With those issues listed and the basic oil change scheduled it was dropoed off a day early 8/16/23 for a scheduled 2:30 appointment on the 17th. I did not hear back from them on the 17th but i gave some leway on being busy. I called first thing on the 18th in the morning to pick up my car. I spoke to someone and she told me the person assigned to my car would call me back within the hour. No one called. I proceeded to call seven more times. Each time i was told someone would call me within the hour. Even the front desk person, *******, said she would call right back! No call was ever made. I had to drive to the dealer to get me car back. When i was finally helped the tech told me they lost the car in the system and the work was not done. I am a resonable person and understand mistakes happen. But after the first, second, third or even 7th call looking for my car, a call back to tell me that it was not done was all that i needed to be understanding. I expressed to them in each call we were leaving town for a funeral and needed our car back. After i recieved my keys back and found my car, i called and asked to speak to a manager, as my car is still not fixed from the last time they fixed the window, no on has yet to call me back. It has been 4 days. At this point i do not trust my car will ever be fixed from Wendle.

  Customer Answer

  Date: 08/23/2023

  Good morning,

  Wendle ************ has reached out and they are planning to rectify the situation. We can close the claim. 

  Thank you,

  ************************;

  

  Business Response

  Date: 08/23/2023

  Please see the attached. Shayne **********

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2022 I purchased a **** Certified Pre-owned **** F-150 from Wendle **** Motors in *******, **********. After bringing the vehicle home it began having electrical problems and it was discovered to have significant damage to the undercarriage, parts were ripped off, broken, left dangling, and mud was impacted through out the under carriage deep into the engine compartment. None of which would have been obvious from a typical consumer walk around inspection, especially during the December cold snap. I have photographs documenting the extent of the damage. It has now been over 7 months. Just recently Wendle had the truck in their possession for 9 weeks and could not manage to correct the many problems with this vehicle. The extent of the mud and debris is indicative of a vehicle that was partially submerged in flood waters. It was abundantly clear that what they sold as a certified preowned was not properly inspected prior to sale and this is a case of fraudulent misrepresentation.

  

  Business Response

  Date: 07/14/2023

  Please see the attached response 

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20311800
  
  I am rejecting this response because:

  Crawling under a vehicle to inspect the undercarriage is not a reasonable expectation of a new owner taking delivery of a certified pre-owned vehicle. 
  

  The amount of impacted mud was not normal for our area, nor was the extensive damage to the undercarriage. I have documentation of this and former employees of Wendle as witnesses to the negligence of the pre-sale inspection. 

  The hats offered to me by the used sales manager were a mere apology for the inconvenience created, they were NOT a settlement in any shape or form. 
  

  It has been more than seven months since I purchased the vehicle. Wendle had it in their possession for nearly **************************************** acceptable condition.  The back up camera is inoperative, along with the radio module programming.

  By your own employees admission this truck should not have been sold as a certified pre-owned. Had I been allowed to put the truck on a lift in your service garage before purchasing I would have walked away immediately.

  Sincerely,

  *************************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an oil change and the service guy said my tires were 6/32. I thought that was odd as I had just purchased Pirelli snow tires in Oct from Wendle. I looked at the tires on my SUV and they were Himalaya. These were not the tires I purchased, and they were not even new. ***** the service manager said they were a new tire and they couldn't get the Pirelli and just substituted tires without telling me. They couldn't have done that as they don't sell Himalaya. They put someone else's tires on my car and I got their old ones. I want my Pirelli snow tires or my money back. After this happened how can you trust this company.

  

  Business Response

  Date: 03/01/2023

  Please see the attached response. 

  Customer Answer

  Date: 03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used car last August, 2021. Have had an ongoing issue with the door handle since a week after purchase. We took the vehicle in immediately and were told a part had to be ordered. After multiple follow *** with the service rep, it was determined that the part hadn't actually been ordered and they had no record of the prior service/investigation. The part was finally ordered and the door handle was replaced 12/31/22, however, the new handle did not resolve the issue. We were told to follow up with our service rep, which we did. No calls were returned. We then followed up with the service manager and were told a part not specific to the handle had to be ordered but was on back order. My husband and I have been continuously following up and the service department has become unresponsive. It's been almost a year since we were told the part would be ordered. My husband has been calling the service manager (*****) daily, and is not receiving any return calls.At this point we'd like our money back so that we can take our vehicle somewhere that actually cares. To have a business take our money without checking to ensure the problem was actually fixed and then refuse to return our calls is completely unacceptable.

  

  Business Response

  Date: 12/07/2022

  I think that there might have been a delay from the time ************* filed her complaint to the time that it was sent to Wendle Motors.  Wendle ************ Manager, *** has been in contact with ************ about their concern.  I have been advised that ************ is out of town right now but will be getting in contact with *** once he returns to ******* so that the issue can be resolved.  Just to verify, *** called ************ today and confirmed that is still the game plan going forward.

  Thank you,

  *********************, Wendle Motors 

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:
  

  Issue resolution is still ongoing but we are actively working with the service manager. We appreciate the response from ***. 

  *************;