Reviews

This profile includes reviews for Spokane Eye Clinic, PS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spokane Eye Clinic, PS has 4 locations, listed below.

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  Spokane Eye Clinic, PS

  427 S Bernard St Spokane, WA 99204-2509

  
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  Spokane Eye Clinic, PS

  16201 E Indiana Ave Ste 5000 Spokane Valley, WA 99216-1883

  
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  Spokane Eye Clinic, PS

  31 E Central Ave Spokane, WA 99208-1164

  
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  Spokane Eye Clinic, PS

  9651 N Nevada St Spokane, WA 99218

  

Review Details

• Review fromTrixie B

  Date: 02/05/2024

  1 star

  Trixie B

  Date: 02/05/2024

  Was very mistreated several employee of spoken Eye Clinic dr ordered me to have contacts. The technician denied me for contacts manager stepped in and got me contacts. Come back to have a review of those contacts and make sure they were working second. visit was a second technician that decides he wants to change my prescription so I cant read. He changes the prescription so I can see farsighted not up close trusting the technician I leave. I cannot read or clear enough to drive an automobile. I called the next day would like this matter to be fixed. They do not have the contact sample and they denied me of my contacts and Medical. They have dismiss me out of the network based on invalid reasoning of their own opinion. I have been mistreated by employee, as well as a supervisor of this medical clinic gaslighting and manipulation. And for them to put me in a situation where I cant drive and cant read up close an error on the medical field. Currently they have messed with my vision and my vision Health. the staff has gone over and beyond the opinion and prescription of a doctor.
  

  Spokane Eye Clinic, PS

  Date: 02/09/2024

  Dear **********************, I am truly sorry you did not have a good experience with our clinic and out of respect for the privacy of your health information, I will send you a confidential communication to address your concerns. Sincerely, *********************, CEO 

• Review fromJ. H.

  Date: 10/18/2022

  1 star

  J. H.

  Date: 10/18/2022

  I have never spoken to a billing department that talks over you and wont listen or reason. They are horrible! I have spoken to several people there and I always get a different amount that I owe and a different reason why. The real reason is they scheduled the wrong appointment. This shouldve been a vision appointment only, for a routine vision check. They took it upon themselves to make it medical, ran tests that they didnt even consult with me about and have billed me Incorrectly. I was sick of arguing with them and hearing their rude tone and finally consented to just pay the bill. After I was told since July that they would bill my vision for one of the test that would be covered under vision, I got the same statement with the same amount owed two months later. When I called on that one I was told she forgot to bill them but she was working on it now. When I called about the statement in Octoberr, a very rude man told me my bill was now well over 200!. The appointment I scheduled was a vision appointment just for a check up under my vision insurance. At one point they told me they were checking for Macular degeneration, which I have never been diagnosed with nor have I ever ask them to check that. I work at a hospital and I do insurance , so I do know what Im talking about. But they talk down to people. I will never deal with this place again and I have been there several times. No more! I will not be paying That high of a bill. They need to get their billing people trained! And as I read other complaints about them, its all too familiar!
  

  Spokane Eye Clinic, PS

  Date: 10/21/2022

  Dear ************, I am sorry you have not had a good experience with our billing department. I just left you a voice message which includes my direct phone number and am happy to further discuss your situation. Billing routine (healthy eye exam for the primary purpose of getting an updated glasses or contact lens Rx, much like an annual wellness exam) vs a medical eye exam, can get complicated based on the doctor's ******** during the exam. We do our best to educate our patients about the differences in billing. Since you work in healthcare and specialize in insurance billing I am sure you can appreciate the complexities associated with billing a myriad of different insurance plans which all have different rules. Nonetheless, there is no excuse for our patients feeling like they were treated rudely, and I hope you will call me back to further discuss your experience. Sincerely, *********************, CEO

  J. H.

  Date: 12/07/2022

  The ******* spoke a couple of times, through ************* call, but she stands by their ************* in the end she discounted my bill by 25%. I went to see their cataract specialist after I had cataract surgery at a different company and one eye did not do well. We had discussed a piggyback lens but in the end that doctor at Spokane I, said if it could be fixed with glasses that would be a better route. Of course I agree but the prescription of glasses he gave me never worked. I went back to their company within the 90 days to have the glasses checked but now I realized the prescription was wrong. I cant wear those glasses. So I have decided since I feel originally I wouldve only had a $10 co-pay with them and all the previous stuff never shouldve been done, I am not paying them one ***** more. I have had four prescriptions for eyeglasses in a year and I still dont have glasses that work right. Somebodys not doing something right.