We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plasma Donation

Octapharma Plasma Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

This profile includes complaints for Octapharma Plasma Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Octapharma Plasma Inc has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first time I came here my sister referred me and the girl marked that referral down and my sister didnt get the referral money that is advertised I recently referred a friend and the same thing happened to me we told them as soon as we got there she also mentioned it multiple times to employees and they said she had to show the referral at registration which is confusing because there is multiple steps to donating and we dont know all the names to them we told them right away when we got there I talked to the manager and he said theres nothing he can do about it whats the point of having people refer just to not get that money and you get new donars ? Seems scammy I just want the money that was advertised to me because I referred my friend and got nothing!

      Business Response

      Date: 07/19/2024

      After investigation into the donors claims and her donor profile, Octapharma's IT Service Desk team determined that a referral code was not generated by this donor. Portland Octapharma staff are trained to ask donors regarding referral codes at the time of new donor registration. If a donor fails to provide a referral code during the new donor registration, the new donors referrer would not be able receive the referral bonus. Due to the referral code not being generated at the time of registration Octapharma Portland is not obligated to pay a referral bonus. 

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The employee came to me and asked if I use street drugs.

      Business Response

      Date: 06/04/2024

      For the safety of our donors/patients and required by law to asked if donors have had a history of IV drug use. 

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/20/2024 I went into Octapharma with good energy expecting to donate. In front of me was a Latino man who got denied becoming a new donor because their words we dont speak Spanish here . That & no workers of color should of been my red flags & just the energy given every time. Well during my turn an employee approaches & says ****** boy & etc. basically speaking to me In a way he think fits the color of my skin. At this point I decided to record for proof of anything crazy. I never said the * word which after I asked to speak with management after I told him i dont appreciate the way hes speaking. He agrees and proceeds to go to her & instead of telling the truth he tells her I called him a n***** mind you he is white I am black. They are using the ** at that loud and proudly as well but as he says that she brings me to a private room(manager) & decides to defer me for life over a situation I have video proof with instead of asking to see my video she threatens to call the police so I proceed to leave then here comes a verbally insulting security with a gun following me out for no reason. All this because I asked a employee if someone else can help me because I didnt like his demeanor and everything about his racist antics. Also was told I will be deferred from ALL plasma spots for no reason whats so ever. This establishment is very not friendly and racist. Since its private owned I was told on camera proof as well the police nobody can do anything about it. It wont let me post the video on here but I posted pictures of images attorney will see the video during further proceedings

      Business Response

      Date: 03/04/2024

      Upon review of comments placed by Center Staff from this interaction as well as speaking with the Center Director, the Donor's account is much different than what Center Staff stated as well as ****************** The ******** center does not offer the Spanish speaking option, as there are no current staff that are able to speak Spanish through the entire process. Due to threats of violence and aggressive racial comments, the Donor was permanently deferred. 

    Octapharma Plasma Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.