Complaints

This profile includes complaints for Arrotta's Automax and RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arrotta's Automax and RV

  6623 N Division St Spokane, WA 99208-3939

  
• 

  Arrotta's Automax and RV

  PO Box 28460 Spokane, WA 99228

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Dodge Ram **** Crew Cab with ****** miles on September 24, 2022 for $39,000 with extended warranty $4,000 and Gap at $900. While test driving vehicle I was told it needed and alignment as was notable while driving. Salesperson and manager advised that the alignment would be addressed, and vehicle looked over as was unusual to need such work with low miles. ** the time of sale the dealership provided a copy of CARFAX report showing no collisions and I was advised during the purchase transaction of no collisions. I was also informed that the vehicle had the original manufacturer's powertrain warranty (NOT true with ******** vehicles) and the dealerships lifetime warranty. The truck ended up needing several repairs within the last year that included: bent rear axle, two bad wheel bearings (front and rear), a punctured radiator and bad O2 sensor. All mechanical damage was to passenger side of vehicle. I approached dealership advising truck had to have been in a collision previously. There was a month of negotiations before I was told dealership would cover labor costs if I paid for parts. The vehicle still has issues, and since then, I have had it inspected by another mechanic where I was told it had been repainted and in a collision at some point. I approached management and was told they would buy back vehicle and make it right. After ******************************************************************************* where I was shown 3 trucks below value in MRSP and far higher miles as compensation which I rejected. Since then, I was informed of a ******** Carfax in which ICBC **************** of ****************) is included and the vehicle history shows 3 separate incidents with the truck including: a front-end collision with $25k in damages, a vehicle theft with $13K in damages and a vehicle collision to right rear with $1600 dollars in damages. ******** vehicle warranties don't transfer over to *** and vehicle history not valid using Carfax.

  

  Business Response

  Date: 09/03/2023

  Very sorry to hear that ***** is having trouble with her truck...  ***** is correct in that she purchased an extended service contract and unfortunately the service contract did not cover the axle or bearing needed replaced.  This is a extended coverage through a third party vendor and unfortunately these items needing repaired were not covered components per their and her contract.  We at ************** want our customers taken care of and even though we were not contractually liable to do so, (as vehicle was sold as is) decided to help as we could and as ***** stated paid for the labor to perform the work needing done (see attachment).  As for her extended service contract and limited lifetime warranty they are still in effect providing they were not canceled by ***** and she has coverage per the contractual agreement with the third party warranty company, this is not through MaxAutosports.  

  As for the car being from ****** this was disclosed to ***** in lieu of the car fax signed by ***** (see attachment).  ************** does not have ******** Car fax and had no knowledge of the vehicle having any accidents in ******.  Even though there were some fender benders in ****** with the vehicle, there was no rebuild or branded salvage with the truck either on their car fax or ours.  We have occasionally sold vehicles that have had fender benders that doesn't make them a bad vehicle providing they are not branded. 

  We do our best to be as transparent as we can with our customers and try and do our best to encourage the customer to understand that the vehicle being purchased are used and sold "As Is".   We ask and encourage our customers to have the vehicle inspected by their own personal mechanics and even have them sign a form stating  "please take to your personal mechanic (see attached)  before purchasing"  mainly because they are used vehicles and we always encourage the consumer get a third party opinion before the purchase.

  I do however with all this being said want ***** taken care of as best I can and will see if I can trade her out of it and get personally involved if she will contact me... 

  Sincerely,

  *********************

   

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are 15 thousand dollars overhead on a loan, on a vehicle we got from them 16 months ago, we had 2 vehicles for trade in at the time of purchase- when looking at the dealership documents earlier this month, they stated that I owed 43 thousand dollars on one of the vehicles when my loan amount was only 28 thousand. I believe they added that 15k to our loan and pocketed that amount.

  

  Business Response

  Date: 06/08/2023

  Unfortunately, there is a complete misunderstanding here on the customers behalf...  She is correct in that they trade in 2 vehicles, but what she doesn't understand is that there was a payoff on both vehicles 2021 ******* Kona payoff was actually $29,117.40 to Chase Auto Finance and a 2017 ****** Yaris  payoff was $14,809.06 to Regional Acceptance.  Attached is the purchase order which you can see we showed a payoff total of $43,766.03  and the actual amount we sent to the banks was $43,926.46.  Also attached are copies of the canceled checks sent to the banks for these payoffs.

  We apologize for any misunderstanding the consumer may have had here and as you can see by the documentation ********* Automax & Rv not only paid the entire payoff outlined on the purchase order but went above and beyond and paid the overage, without asking the customer for reimbursement.

  Therefore we would ask under these circumstances that this not be posted on the BBB site as a complaint as it has no merit.

  Sincerely,

  *********************

   Arrotta's Automax and Rv

• Initial Complaint

  Date:04/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a 2023 ********** G4 Mirage from this dealership on 02/2023. I finance the vehicle through *********************** because it was a prefer bank with the dealership. A week later after I purchase the vehicle I refinance it with my bank ******************** I contacted Care Guard to cancel my ************** Care Guard cancel the ************* on 02/23/2023 and send the refund of $550.00 to Arrottas ********** on 02/27/2023. I had contacted Arrottas ********** multiple times to get my refund and they are just giving me the run around. I have talk to the ***** the *** Manager twice to request help getting refund and she is also giving me run around. Please help me get my refund.

  

  Business Response

  Date: 05/05/2023

  Consumer is correct we did receive the funds from Care Guard and our remittances are done every 30 to 60 days.. Unfortunately the timeline was just at that point and the remittance missed the cutoff.   However the amount the consumer receives is from the day of cancellation..  Very apologetic that this was a burden on the consumer as it makes for a bad taste against our company to a very valued customer.   Will make sure this is resolved immediately

   

  Sincerly

   

  *********************

• Initial Complaint

  Date:04/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked in with my ***** trying to buy a car. They took my information and denied me. They then took my ***** ******* credit and approved him. We didnt know that he was the owner and I was the co owner until my Dad was looking through the papers. I have a learning disability and have a hard time understanding these types of things. The next day I took the car back and they said they couldnt do anything, it was a done deal. My Mom spent the next week trying to get ahold of someone. They have strung us along for over a month and have not tried to help resolve this. They sold us a ***** Trax with a ton of extras which came to $37,000 and a $700 payment that neither of us can afford. This needs resolved by the owner, Im tired of being strung along and told different things by each worker. The owner is to busy to care.

  

  Business Response

  Date: 05/05/2023

  In response to this complaint we have attached copies of the Law Contract and several other documents that clearly show that ****** when he signed was signing as the co-buyer.  In addition these signature lines were highlighted at the time of signing and fully disclosed both to ************ and ********************. Along with bold print that there was NO COOLING OFF PERIOD.    (please see attachment)

  The owner did in fact also talk with ************** mom with permission from ************ and explained that the deal had been consummated and that we would do what we could to trade ************ into another vehicle if the Chev Trax was not a feasible fit.  ************ did return to the dealership to see what we could do, however was not wiling to accept  the fact that his payment could not be reduced to the dollar amount he wanted the dealership to reduce.

  In addition as for ************ having learning disabilities and unable to understand these things (as he stated).  ************ was not alone in this purchase (as he stated) and was a licensed insurable driver in the *******************.  Automax would have no way to determine if a consumer is of sound mind and capable unless the consumer displayed this behavior.  So to ensure this was not the case the owner of Automax investigated with the sales people and finance Mgrs. and interviewed each of them only to find out that ************ seemed of very sound mind and of no way displayed any mental handicaps.  In addition the Owner spoke with the mother and asked if anyone had guardianship over ************ and was told they did not.

  The statements made that we did not try to help are false, like stated above the owner did get involved and the sales mgr's did try to help.  The problem is as almost always, usually it is very hard to down trade from a vehicle immediately after purchase especially if trying to reduce the monthly payment which is the case in ************** circumstance.

   

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 19953705
  
  I am rejecting this response because: they tried to have me swap the ***** trax in for a truck that they had in the shop getting fixed but also for a ridiculous monthly payment.
  

  Car salesmen are crooks!!

  
  Sincerely,
  
  Camden ****

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022, on a Monday, I brought my son in to purchase his first car and trade his car in. He was a first time car buyer so his options were limited. The car we traded in was owned by his dad. My son was visiting from ****** and needed to leave by Thursday morning to get back to work. After looking at a few different cars, the salesman, *****, found my son a ******* It had not been detailed or inspected yet. They test drove it, and my son liked it so the mechanics inspected it at that time and my son decided that he would like to purchase it. The passenger side window needed to be fixed plus a couple other things. We told ***** that we would purchase it as long as we could make sure we could get it by Wednesday night so my son could leave Thursday morning to get back to ******. He checked with the general manager A.J and we were promised it would be done. Wednesday night came and went, no car. My son ended up having to take two days of unplanned PTO from work because of this broken promise from A.J and *****. When speaking with *** in the shop, he was unaware of this promise. We did not get the car until Friday afternoon, and the repairs were done but the detailing was not and the car was a mess. My son was promised a $200 check to be mailed out that Monday, but he didn't get it until almost a month later and that was only because he had to call multiple times to get it. He also had issues with the temporary license he was given and needed to come up with $333 to get his permanent license. Now we are in March of 2023 and his car is in his local ****** shop in ****** because whoever was the last to touch the transmission (************************* AUTO) left something loose an now he needs a new transmission, which could cost up to $7800! We have had nothing but problems from this place and have been lied to and my son has been dealt a horrible hand with them. They are very dishonest and shady. They do not stand by anything they say or do, they just want the sale.

  

  Business Response

  Date: 03/28/2023

  So Sorry the customers have had the issues they have with this car.  AAM's Service Mgr. is currently working with the customer and the shop the  vehicle is at to pick the car up and get to Spokane so we can diagnose.  We will get the car to Spokane and back to the customer at our expense...   

   

  At this point until we get the diagnosis completed we can not determine who is at fault and will follow up and do our best to resolve the issue.  We are not implying warranty as this is all being done under a goodwill gesture to try and keep our customer happy

   

  Sincerely,

   

  ****************** us why here...

  Customer Answer

  Date: 03/31/2023

   
  Better Business Bureau:

  I would like to request a meeting with owner, ********************* in person. We are accepting the offer but would like to discuss more details with him as he should know what goes on in his place of business. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all started shortly after buying a truck from their dealership Truck started having issues so I took it in for warranty work My exhaust manifolds were warped so they needed replaced I wanted aftermarket ones installed to prolong that from happening again I bought $700 manifolds off a reputable site but because I bought them I then had to pay for them to get installed which cost me $1600 At the same time they replaced my cam phasers and timing chain They said they did that because the motor was already apart so might as well and those parts were also covered under warranty Took them 6 months to do it but they got it done eventually Well fast forward about a year my motor blows up from cam phaser/timing chain failure Motor also gets covered under warranty but it took them another 6 months and countless phone calls to get it done. They did not re install my aftermarket exhaust manifold I previously purchased so the manager was going to credit me for them and the labor. Now after putting **** miles on the motor it developed an oil leak at a turbo and at the vacuum pump brought it back in and then the manager tells me he can only credit for the exhaust manifolds and not the work because they installed stock ones and tries telling me they paid for them and didnt put them on my invoice for the motor and the work because they felt bad about having my truck for so long. I feel they are lying because my battery died while in their possession it was on my invoice along with all my other parts gaskets, studs, ect. Now they are telling me my warranty isnt covering much besides my turbo and Im going to have to pay $142 to get the work done to my truck and its only so low because the manager said he would take $600 off for the exhaust manifolds (hes now saying were warped) they technically stole them from me and lied. Im going to be without a vehicle for possibly another month with a 2 year old and a pregnant wife at home and Im the only form of $ with no car for work

  Customer Answer

  Date: 03/20/2023

  Sent: Monday, March 20, 2023 6:51 PM
  To: Info <**********************************>
  Subject: Message from BBB.org

  Id like to retract this complaint against ********* automax & rv. They have offered a resolution. Arrottas ****************** center has been lying and deceiving with my vehicle repairs. They wont reinstall parts that i previously paid to have installed. Then when I bring up the fact they werent installed they tried saying those parts were broken and they replaced them because of that. but I have no receipt of any of that but they gave me receipts for everything else even couple dollar gaskets now the trucks back in the shop after they just put a new motor in under warranty and they are trying to make me pay for more work that should be covered by warranty or the fact Ive only had the truck back a couple weeks. They took off some money to account for the cost of my previously installed parts but not the $1600 they charged for labor to install those parts. they took them off and didnt re install and then made up lies on why. the warranty work shouldnt cost me anything but my deductible but now they are charging me even more and leaving me without a vehicle again when I just got my truck back after them having for over 6 months. I understand supply and demand but I feel they are taking advantage of me and are being fraudulent. Once again they are leaving me without a vehicle for work I have a 2 year old at home and a pregnant wife Im our only form of income at the moment and am already so behind on all my bills just from the time they left me without a vehicle while they were replacing my motor for 6 months they did eventually end up giving me a loaner car while replacing my motor but I had to fight with them to get one and they will not give me one this time even though they estimate having my truck for a month. I live in ************ and work in Spokane. So this is more than likely going to set me back even further on bills then I was before on top of still charging me for work that they said was covered by warranty and they just put the motor in I feel they should be responsible for taking care of problems that occurred after they put a new motor in. Im really at a loss right now and dont know what to do I need some help even if its just advice. Buying a vehicle from them has seemed to turn my world upside down with all these problems and anytime I ask them for other solutions they threaten me with not doing the work and having to pick my truck up from them while its torn apart.

  Sent from *********************** (*********************m)

  Customer Answer

  Date: 03/23/2023

  They have resolved the issues with my truck and  are changing my oil.  
  

  
  

  

  Business Response

  Date: 03/23/2023

  We did replace the engine in the vehicle which was on backorder from the manufacture and it did take six months which the customer had a loaner vehicle for at least 90% of the time the vehicle was in service, which is above and beyond trying to take care of the customer. The aftermarket manifolds we installed several months prior to replacing the engine we're warping which is why the technician replaced them this job is so much easier with the engine removed from the vehicle. We replaced the manifolds with oem manifolds from ***** I offered to credit the cost of the manifolds not the labor towards the further repairs the truck needs. One of the repairs is a vacuum pump leaking that is not covered by the extended contract. Also while the customer had our loaner vehicle and the dealership was ticketed for two camera traffic light violations, in which we will ask the customer to take care of. We recommend he take the vehicle to a different repair shop for future service, as it seems no matter how hard we try Mr. ******* can not be satisfied.

• Initial Complaint

  Date:03/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle after being assured it had everything I needed (towing capacity, cargo space etc) and then promised a specially designed tow kit that would assist me in what I needed. Come to find out, I paid for a tow kit that never existed and the towing capacity etc was a lie. I was told to wait several times because it was going to come out. At 15 months, I came in hoping Id be able to have the lot take ownership of this problem and help me find something that would meet my needs. They found a 2018 dodge ram for me, it had the capacity and kit I needed, but I would find out that I was going to have to pay even more at a higher interest rate and the dealership took no responsibility for their part in things. The seals on my doors are literally falling off and hitting me when I open the door, the headlight went out the night I purchased it, the alignment is bad, the engine doesnt sound right, my tire sensors or tires seem to be bad as the sensors are going off every week. I dont have proof that this vehicle was even checked and cleared to be a good vehicle for sale and i have called and requested this report and the response has been oh theres a computer glitch and I cant retrieve it right now, I have called and texted my sales person, finance, and management to have them help me out and I have been told Id be called back and taken care of, but it hasnt happened. I scheduled an appointment and I was right, after going into the service center, there is a list about ***** major repairs that have to happen, meaning they had no business selling this vehicle. Yes, they are attempting to repair everything but it shouldnt have been sold. Also, I was tricked and lied to about an additional loan to cover part of my down payment for this vehicle at an interest rate of 31%, that was never explained to me and the only solution by management was get a zero percentage credit card to transfer it to. No one will call me back, lots of false promises.

  

  Business Response

  Date: 03/28/2023

  So sorry to hear ******* had the issues with her car that she has had..   I just talked to my service Mgr.  and believe all issues have been taken care of for *******.  If ******* has any other issues please reach out to us as we want her taken care of now and in the future with her truck she purchased from AAM.

  Sincerely,

   

  *********************

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19557814
  
  I am rejecting this response because: they havent addressed the financial/loan situation. An said he would be personally talking with the owner to rectify the fact that the sales person essentially filled out a loan application for a partial down payment on my phone leading me to believe it was for my auto loan application. The sales person did not explain this to me and now I have an extra loan in my name that I would have never agreed to. As I have a been trying to get ahold of management I was told by ***** well were fixing your truck, what else are you complaining about? Additionally, when they have been dodging my phone calls and never calling me back, the one time I got ahold of anyone I was told we wont be talking to you, only the ** or owner can talk to you. And not one phone call or attempt has been made. This whole situation is frustrating and extremely disrespectful and should be illegal. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/30/2023

  The loan in question was a loan ******* got to help with the down payment.  The loan for $3,000 went towards the purchase of the vehicle and shows as part of the down payment on the purchase order and contract.  Both the purchase order and contract are showing the down payment which in turn reduces the amount financed, so I'm confused as to how ******* did not know this down payment was being applied to her truck loan, which in turn reduces the overall principle on the vehicle.  I will reach out to ******* personally and try and explain that AAM did nothing wrong here accept try to help her in acquiring a loan on her vehicle.  ******* is a very valued customer and I'm sure simply a misunderstanding.

  We just tried to reach out to ******* and could did not get an answer, will keep trying

  Sincerely,

   

  *********************

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19557814
  
  I am rejecting this response because as I explained to your GM ******, when **** was having me fill out information on a website for dignify,he said it was for my auto loan, he even put his own password in there as if I wouldnt need to access it again. then when I was approved no numbers were expressed at that time. I was under the impression I had been approved for my entire auto loan. This was not explained to me at all AND I did not physically sign any agreement. Then when all was said and done for the dignify portion, he said you wont need this anymore. And we moved forward I then did the traditional paperwork portion with ***, who in my whole packet of paperwork given there isnt anything regarding dignify. What I believe you are missing is that they told me that I was receiving a reimbursement for the ********** warranty I did not use, and that was going to be reimbursed but also used as my down payment, the dignify loan was never explained as an additional down payment.

  ****** finally contacted me, but said that because arottas had already invested ****+ in repairs to my vehicle (which were diagnosed right after purchase of the vehicle) plus using part of my warranty that I thankfully acquired, he was not going to rectify the loan situation. Additionally he said that he sees how distrusted and tossed around I have been this entire time. He was respectful but also not going to help me with this loan situation. Yes the vehicle has gone under significant repair and Im grateful I do not have to pay for it, although the truck should NOT have been sold in its condition and should have recieved a proper, documented inspection before it was sold to me.

  in would appreciate a phone call from the owner to explain things in person. 

   
  Sincerely,
  
  Rachael Gewock

  

  Business Response

  Date: 04/12/2023

  I spoke with ****** today and believe she is now satisfied with AAM.  I let ****** know and she agrees that should she have any problems going forward will reach out to me personally.  We truly value our relationship both personal and business with ****** and I believe after this outcome ****** will continue to do business with AAM.

   

  Sincerely,

   

  ****************** us why here...

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from them paying over $45000 for it I had some issues with the power train and took it into their service department to only be told the warranty denied the work because I only had a power train warranty and the things that need to be repaired were not covered. I was misinformed about the warranty they ga e me from the start I find out was originally told it would cover stuff like this and I didnt need an extended warranty as this one is lifetime. The ** ********************* called me and my wife and was very unprofessional and very disrespectful towards us and even yelled and hung up the phone on us. They then had me pay to get my truck back after I declined to pay for repairs. They had me pay for diagnosing the truck $160

  

  Business Response

  Date: 02/03/2023

  We are very sorry to here there has been an obvious miscommunication between AAM (********* Automax) and our customer.  ******************** Powertrain Warranty is fully disclosed both on our website, in the disclaimers placed throughout the dealership, and was fully disclosed in the finance office.  The ************************* is an ***************** of no affiliation to AAM other than we use their services to give our customers the Powertrain Warranty a fee we pay them for this service.  For this reason we did offer the consumer a more extensive Service Contract in which they did not want to purchase for addition coverage over the Limited coverage provided.  Unfortunately the coverage for items the consumer wanted fixed were not cover under this policy.  However AAM went above and beyond as a goodwill gesture and offered to pay half the bill for the repairs.  The consumer was very demanding in that we pay all the repairs and refused to settle for anything else, along with refusing to understand any of the above outlined reasons.  At AAM we strive to keep our customers happy and sometimes the consumer just doesn't understand that these are machines and sometimes things will break and that's why we offer the more extensive coverage to the consumer as we would hope they would have a long and lasting relationship with their vehicle and AAM.

   

  As offered up before we will still if the consumer would like to take us up on our generous offer to pay half of the repair , we will still do so.  In addition if the consumer would like the extended additional coverage Service Contract we still could sell this coverage to them, except because being purchased after the sell of the vehicle there would be a 30 day wait period before this coverage would become effective.

   

  Sincerely,

  *********************

  ********* Automax

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18692044
  
  I am rejecting this response because:
  I ask questions prior to everything and this was not what they say they disclosed and said things like this would be covered. And on top of that if the mechanic knew what they were doing they would have known that some of the problems diagnosed were incorrect and were caused by and ice plug and that was all that need to be taken care of for those problems. And they didnt offer to pay half of any repairs only $800 off a $3000 bill. There shouldnt be a bill period if they would disclosed the proper information I am not the first person that has problems with this shady dealership. 
  Sincerely,
  
  *******************