Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2004 Beaver motorhome from Truck city RV. the coach had a clear bra on the front that was cracking and ****** said If I would accept it like that he would take ******* off the price so we agreed on that. pay the ****** and he would give me a check for ******* when I picked up the coach on 5/31/25. we flew in to pick it up. ****** was not there and the lady could not write a check to me. I have called and talked with ****** and he said he would get it mailed to me. so far nothing has been received and does not answer his phone when I call.

  Business Response

  Date: 06/12/2025

  Our apologies, this was an oversight on our part. A check has been written and is being sent out. **** Tracking # 9405 5301 0935 5166 4249 45 

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when going to purchase a 17 year old ***, and after ***eatedly being told i had bad credit and they dont usually deal with my kind the COOWNER told us the bank finally allowed the loan after he called and reassured them of his buyers worthiness. HOWEVER, they were REQUIRING the purchase of an extended warranty AND ************** my creditworthiness out of it i put $4000 cash down and the car price was $8950. the amount financed was 4995 @***** apr for 60 months. the actual amount ***aid through the longevity of the loan is nearly $20000. THE WARRANTY IS ONLY AS GOOD AS THE WARRANTY COMPANYS WORTHINESS AND BUSINESS FORMULA. they could go out of business any day so NO lender would require that. further i financed $5000. the *** is $6325. THERES NO GAP IN MY MATH. what an absolute used car salesman. i want him stopped before someone else gets taken by him. he is lying to the public to secure high interest loans and im sure hes getting kickback for the warranty gap or and the wheel and tire package too. this guy is bad news to potential consumers everywhere. i know theres nothing i can do after signing but 6 months from now i will refinance cancel all policies and if i cant get out of these aftermarket unnecessary and unwanted add ons by him not the lending company then i will take him to court and have his license stripped. i understand its hard to sell a car but we were just going to secure a co-signer and come back tomorrow. him lying with extra $7000 @ ***** apr for 60 months is completely unprofessionally and obviously makes the industry as a whole an untrustworthy one. and they wonder why they get a bad *** as car salesmen. really? this guy does not need to do any more favors for any more consumers.

  Business Response

  Date: 04/23/2025

  The complainant above is not our customer, and we did not sell them this vehicle or any other vehicle, either as a purchaser or cobuyer or cosigner.

  We did personally address the concerns listed with the customer who did in fact purchase the vehicle, and the customer chose to resign without the *** or Warranty the same day we were notified of the situation. 

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have included e-mails to Truck city RV sales. A copy of the *** warranty paper work. The amount of money that we paid to Truck city RV sales $6000.00. for the warranty. A copy of the letter from ASC that they will not be covering our motor home we brought from Truck city RV sales as of this date Truck city RV sales has not attempted to make contact after first e-mail or refund our $6000.00.

  Business Response

  Date: 02/13/2025

  We will be refunding this amount to the customer. We will send him a check out in the mail.

• Initial Complaint

  Date:11/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a down payment on a **.when I saw the ** it was in bad shape and when I asked for my down payment back they wouldn't give it back and it's been 6 weeks now

  Business Response

  Date: 03/27/2025

  Customer has been in contact with us, we have an agreement in place and we are refunding him. 

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July we placed a 2000 dollar down payment on a motor home. It didn't meet our expectations so we agreed to let them find us a coach that would meet out needs. No unit came up so we asked for a refund and they responded that wasn't a problem. Now they won't return phone calls or text . So they stole our money. I am going to file a small claims case against them. But feel they need to be reported as the criminals they are. I have saved text messages confirming all I have mentioned.

  Business Response

  Date: 03/20/2025

  A check refund was mailed to the customer. It was sent via trackable **** and has been cashed. 

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down a refundable $500 deposit through Zelle for an ** on June 16, 2024, several days later I called to purchase the ** and was told they did not have the title and could not sell it to me. I was assured that my $500 would be refunded. Several days later after not receiving the refund, I was told by the owner that he could not issue a refund because his office manager was out. On 6/19/24, 6/20/24 and 6/25/24, I requested the refund again by ***** and to ***************************** (owners) phone number by text and once by phone call. It is 6/27/24 and I have not received my $500 deposit back and have not heard from ******.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my motorhome from truck city rv sales. They sold it to me with a faulty windshield that is leaking a bunch of water into my motorhome. After accepting fault and sending out a non certified, non licensed or insured mechanic/repairman, they did not fix the job and only made it worse. It has now been over a month and the issue has still not been fixed.They are now refusing to complete the repair, threatening/black mailing me, name calling and harassing me over text message due to their irresponsibility and lack of inspection. This business is known for scamming people. Please do your due diligence and further inspect this business. Please feel free to email me for more photos since it would not let me upload them since they are screenshots of text messages exchanged between myself and the owner of Truck City Rv sales.

  Business Response

  Date: 03/20/2025

  The customer complained about this issue 90+ days after his purchase. We tried multiple times to fix the windshield issue for him, but the problem continued. The leaking windshield was due to the ** never sitting correctly level, despite us advising the customer to use his leveling system correctly. Customer became aggressive with our staff, cussing and harassing several employees. Due to his behavior and aggression, especially toward our office clerk, we discontinued communication with this customer. 

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My motorhome was totalled on NOvember 5th 2022. The Easycare policy was cancelled the same time. Talked to Easycare and they sent Truck City a check for $1578.00 and was told to call Truck City to receive my refund. I have called them several times and they keep saying they will mail it out but i never received any refund. The last time I contacted the company the president ***************************** stated for me to text him my address and he would send me $1700. This has not happened.

  Business Response

  Date: 12/08/2023

  I feel like this might have been miscommunication and apologize for that. Please contact us at ************ so we can resolve this. You may also email us at ******************************

• Initial Complaint

  Date:06/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On june the 8th I spoke with ***************************** owner of Truck City RV sales I was interested in purchasing the **** Newmar Dutch Star M-38,and told Him I was pre approved through my credit union,he asked for a ***** down I said I was skepital about giving him that much money over the phone He indicated it was Fully REFUNDABLE and that bye **************** law he could not keep the deposit,he then sent a purchase order to my credit union in the amount of ****** dollars.when I went to sign the loan documents the loan officer indicated he would need a down payment of ***** dollars, I was only approved for ****** I tried to call truck city multiple times and because it was late in the afternoon on a friday there was know answer I agreed to sign the Loan documents and told loan officer I would talk with Truck City in the morning anbout what the ***** was for,the next day Saturday we were scheduled to go to ****** and take delivery of said coach,after speaking with ****** early Saturday morning I expressed my concern about the ***** dollars he indicated it was a *** pre delivery inspection I said what You don't inspect your vehicles before you sell them,I also expressed my concern about advertised Mileage on the coach he had it advertised as ****** Miles when in fact coach has ****** he said that was his mistake he post the ads on RV trader I expressed further concern of my monthly payments being to high he then offered me ***** to take ********** said NO he indicated to my wife via cell phone He would need to speak to me because inial deposit was made bye me I spoke with him again Monday june 12th and told him I would like my refund back he indicated to me because the *** had already been complete he would not refund my ***** He then offered me ***** back upon delievery of new coach I said Know deal I want my refund back he indicated to me via cell phone call on staurday he had other lenders in ****** he did business with to get lower payment again I said NO DEAL ...

  Business Response

  Date: 07/27/2023

  ****** did not say the deposit was refundable upon backing out. You were also interested in us finding an *********** with a lower rate we were just unable to help you due to the year of the *** You backed out at the *********** with the bank check in hand. We do not normally refund deposits for buyers remorse. We refund deposits for financing falling through, or an issue with the coach we can not fix. However, we did refund your deposit. We sent you a check. So please retract your complaint. Thank you. 

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2 December 2022, I entered into an agreement with Truck City RV Sales to purchase a **** Tiffan Allegro 40' TGP Bus with the stipulation that all of the items listed on our inspection list would be repaired. The owner *****************************, ********************* the General Manager and the finance manager all agreed to this, and I provided them a copy of my list. As it was winter, I also asked them to winterize the vehicle and deliver the unit to ************** **, again this was all agreed on. Since it was winter, I was never given the *** (Pre delivery inspection) that I paid $995. for and was told it would be done upon delivery, also agreed upon that when I summarized the motorhome in the spring any issues found would be addressed by Truck City RV Sales and Service. The motorhome was delivered on January 11, 2023. I was not given the *** because the driver knew nothing about the unit. Very little of the work to be done was completed and I called ****** to let him know. His reply was, "What do you want me to do about it? I'm not fixing it." In the spring I took the unit to ************** in ********* ** to prep for utilization and found that it was not winterized and that the rear air conditioner was unrepairable, the radio and TV still did not work. Because the water was still in the lines the pipes froze and caused leaks. The Batteries were shot, bay doors were not fixed, and keys did not work. I contacted the owner ****** to inform him of the issues again, his comment was" What do you want me to do about it.?" I purchased the motorhome under the good faith that Truck City RV would honor the agreements and at this point they have not even come close to honoring the agreement. As of today, I have paid over $10,000. to bring the motorhome up to serviceable condition. I do understand that we purchased a used motorhome and didn't expect it to be in like new condition but, I did believe that Truck City RV would honor the agreement. Total BS!!!!!!

  Business Response

  Date: 12/08/2023

  We apologize for any issues that you have had. There is some miscommunication about what a PDI is. It stand for pre delivery inspection. What you paid for was the mechanics to go over the motorhome. They make sure of things like the refrigerator working, hot water is working, ect. Usually, we also do a walkthrough which it seems you did not get, and we do apologize for that. However, as just stated the 995 went to the techs going through the motorhome, not the walkthrough. We generally fix what is possible to fix, as we have a small shop and it's not equipped for some of the big issues. That was also communicated to you. As far as winterization, when they do go through it they do need it unwinterized to test everything. Maybe it was not communicated to them to then re winterize. However, did you check if it was winterized when you got it? It does not sound like it, and even though we did not do it, I still feel like you could have checked and got that taken care of before letting it sit all winter and get the issues it had. When ****** asked "what do you want me to do about it?" He was asking, how can we fix this issue. As you stated you did buy a used motorhome. A 17 year old motorhome. Issues do pop on those, even after fixed. We are sorry for the inconvenience, time and money this cost, however we can not issue a full refund on the motorhome or the issues from it not being winterized as that is something that you could have done.