We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Safe

Steel Mountain Safes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Safe.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a safe on 11-07-23 from a ************************* and was told the particular safe was on back order and a member of the delivery staff would be contacting me in a few week's. I never heard from anyone so I started calling every month and emailing. He actually picked the phone up once and told me they had sold so many safes that the manufacturer was trying to catch up. Obviously that was just another lie. It's should be pretty obvious that there is a form of fraud being conducted here. And I'm curious why the BBB or Washinton state attorney generals office hasn't shut this guy down. After reading all the other complaints I'm definitely feeling ripped off. And I'm still wonder why legal action hasn't been taken against ****************** .

  • Initial Complaint

    Date:02/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I corresponded with a Steel Mountain ******** representative through email after finding a safe through their online site. I completed a purchase of a safe paying in full on November 29th, 2023. It was stated I would receive it in approximately **************************************************************************** any of their representatives. I have attempted to correspond in any way feasible to get a full refund of the purchase that was not fullfilled, or never attempted fullfillment.

  • Initial Complaint

    Date:01/31/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a safe and was told shipment would be delayed for a couple weeks, then a couple more weeks and had pretty good communication til Jan 11th ****. Then after several attempts email phone calls and texts, they will not return my calls. They have been paid for a safe and no safe has been shipped or delivered. It's a bad risk with these folks.

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a safe from them years ago and was very happy and everything went well. Decided to purchase a safe for my in-laws as a thank you when they stepped up and helped our farm this fall after my parents were in a car crash. Ordered the safe in early October. They initially called my in-laws and set up a delivery date. As that date approached they called and mentioned the safe was on backorder and they were waiting on it to arrive. So we wait patiently to hear from them. Long story short we have waited 4 months and there has been no contact from them. We feel scammed and like we have been ripped off!You call their phone number off their website and it takes you to a medical device salesman that's not even related to their business. Digging around on their website more I found a second phone number. The secretary claims to not know anything and simply says we will get a call back. They don't call you back and have made 0 effort to contact us about this. I will be asking for a full refund now after waiting 4 months! At best they are not good at keeping up with customers once they have paid and have your money. Or as it appears, they are running a shady business and make no effort to respond to your calls or deliver the product you buy!!

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a safe back in December 2023 and was told someone from the company would get ahold of me after the holidays to set up delivery of my purchase! I have not heard from anyone, I have sent several emails and have called several times and still no one is responding at this point I feel like I have been scammed!

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Safe was purchased and an agreed delivery time was set. Contacted day before delivery and told the wrong safe was shipped. Then told a new date weeks out. No further contact. I contacted company several times with out resolution. I requested a refund and was told it would take a few days. two weeks have passed and company has not met their promise to refund **** have been extremely patient but am feeling scammed.

Steel Mountain Safes, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.