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Business Profile

Safe

Steel Mountain Safes, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromTracy R

    Date: 02/13/2024

    1 star
    Don't do it! These folks are thrives. Ordered and paid 11/27/23 last communication was 1/11/24..
  • Review fromDaniel K.

    Date: 01/27/2024

    1 star
    I've called/texted their sales reps direct sell phones directly with no response. I've emailed with no response. And I've driven to their local location with no resolution. They have continued to promise delivery dates of "next week" every time I do get an estimate, but they have failed to deliver 3 times. I no longer trust them to follow through. Order placed 12/28/23. No follow-up. ******************************************************************************************* ********************************************** involved *************************** ***************************** **** Approx Timeline:01/3/24 I called ***** 2x. No pickup or reply.01/5/24 I called the *********** 3x. The call center could not reach a sales associate.01/5/24 I called ***** twice. No pickup or reply.01/6/24 I called the call center, 1x. The call center could not reach a sales associate.01/06/24 ***** called on and promised delivery info between 01/09-1/12. I received no calls for scheduling delivery. 01/19/24 I called ***** 2x. No pickup or reply.01/20/24 I called ***** 1x. No pickup or reply.830am, I emailed ***** 1:45pm I drove to ******************************************************************************************* and talked to Xander who texted ***** and promised potential delivery update on 1/22 - 1/23. 01/24/24 I called ****** 253=******** 1x. Who promised an update. I never received an update.1/27/24 I called ***** and ******* and ****** Office. (which routes to call center) to request refund. Unable to reach anyone to help. No reply to texts or emails. Group chats and texts have also been scatted throughout this timeline with no outcomes. I reached out and no reply/update on my order.

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