Reviews

This profile includes reviews for Recreational Equipment Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Recreational Equipment Inc. has 57 locations, listed below.

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  Recreational Equipment Inc.

  1700 45th St E Sumner, WA 98390

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  Recreational Equipment Inc.

  PO Box 1938 Sumner, WA 98390-0800

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  Recreational Equipment Inc.

  2235 NW Allie Ave Hillsboro, OR 97124-9078

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  Recreational Equipment Inc.

  735 NW Gilman Blvd Issaquah, WA 98027-8104

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  Recreational Equipment Inc.

  129 N Ely St Kennewick, WA 99336-2941

Review Details

• Review fromErick B

  Date: 12/06/2023

  1 star

  Erick B

  Date: 12/06/2023

  I placed an REI order for 2 items - with both of them being received as the wrong item. I obtained a pre-paid shipping label from them - months have gone by with the package being delivered with an email confirmation from REI and still no refund. I have been going back and forth via email and phone - with no resolution. They have stolen $279.99 of my money and I have exhausted every avenue of trying to receive my refund.

  Recreational Equipment Inc.

  Date: 12/18/2023

  Dear ****:

  
  Thank you for taking the time to provide this review. We are sorry for the inconvenience and appreciate the feedback.

  
  As per our prior communications, these items have not yet been returned to us. Instead, we received envelopes with altered shipping labels which did not contain the goods shipped to you. We will be happy to offer a refund when the items are received, inspected, and found to be in new condition.

  
  Please feel free to reach out via www.rei.com/help/contact-us if you need further assistance in returning the items.

• Review fromJordan P

  Date: 11/30/2023

  1 star
  Fraudulent advertising and marketing tactics. Consistently advertised items at low prices online that do not exist. I even paid money and ordered items to have REI cancel the order due to them, allegedly, not tracking inventory accurately. When looking at sale items, once you go to checkout, they cancel the order many times.... They are advertising items that they do not plan to sell.

• Review fromSarah D

  Date: 11/26/2023

  1 star
  ************************* need customer service training help on the billing department via phone. Essentially, REI stole money from ** for a rooftop cargo box (we have evidence on our bank statements) but will not show that we have paid for it on their end. This is obviously an REI issue but ******* was not willing to work with us to help resolve the issue.

• Review fromHouman S

  Date: 11/22/2023

  1 star

  Houman S

  Date: 11/22/2023

  I have no respect for business who don't give you a certain amount of time to check out before selling the item to someone else. It's like getting to the check out line and noticing half of your stuff is missing form your shopping cart, because the store took it and sold it to someone else. Yet they have 56 pages for you to look at and shop from. Make it make sence! I've given them so many changes over the last decade but they specialize in disappointments. What else have you done for money?

  Recreational Equipment Inc.

  Date: 11/25/2023

  Hi Houman, 

  We're so sorry to hear about your experience shopping on rei.com. We are happy to help in any way we can, however we will need a few more details about your situation. Please feel free to reach out to us anytime at www.rei.com/help/contact-us or ************** so we can assist you.

  Thank you so much for taking the time to provide this feedback,

  REI Store Operations Support team

• Review fromDaniel N

  Date: 11/19/2023

  1 star
  Ordered a tarp that was supposed to come with stakes and guylines. The tarp arrived but there were no stakes and missing two guylines. Contacted customer service and they offered a partial refund that wouldnt even cover the missing stakes.

• Review fromLindsay W

  Date: 11/14/2023

  1 star
  They were doing a sale on Hoka running shoes and hiking. I should have known that I'd never see the shoes, because of how fantastic of a deal it was. As ******************* always says, "if it seems too good to be true, It isnt true." The shoes quickly changed to that they were shipped with no tracking info, I also noticed that the address they were sending it to wasn't the one I gave them. I contacted them about 2 weeks after the shoes shipped stating that they had the wrong address and there's been no change to tracking. I then received an email shortly after stating that all 3 shoes I ordered that they claimed they already shipped were out of stock. I ignored the email waiting for my response from the original email, where they then sent me another email saying my order was canceled due to no inventory. They didn't offer me anything for the inconvenience and tried selling me different products at over 3x the price for me to purchase instead. I wish I looked at reviews beforehand, because I would have saw so many have the same experience from me. I wouldn't make another purchase from this company again.

• Review fromAlan C

  Date: 11/08/2023

  1 star
  A terrible company with a fraudulent website. I made two separate orders for three different items recently. I never received any update after only the initial confirmation e-mail. After waited for five days, I contacted the help center, and was told that my orders were cancelled after they ran out of stocks. I am puzzled that how can all three different items from two separate orders were all out, and I was never updated about my purchases? I am only learning about this after I made the follow up call. I am very upset how a big company can be so arrogant and ignorant to their customer(s).

• Review fromGreg S

  Date: 10/10/2023

  5 stars
  My wife has been a member since the early ****s, and I decided to join myself. We've always enjoyed their customer service and excellent return policy.

• Review fromRonald P

  Date: 08/15/2023

  1 star
  False advertising. List their generation e1.1 on ad on cnn.com for $799. However when you click on link, the price increases to $1199.93. When I contacted store they said the $799 price must be wrong. Screenshot I can forward if needed.

• Review fromDrew B

  Date: 03/27/2023

  1 star
  Shopping for a pair of road running shoes I picked three types I wanted to try on and set them aside while waiting for an associate to assist in retrieving my size. My two year old saw the shoes and grabbed a pair from the bench I was on and brought them to me (as to help me put on my shoes like a two year old does) At this time an employee came up and snatched the shoes from my son and said in a condescending and aggressive tone oh no he CANNOT have these. And put them on the already disheveled display wall; walking past me and my wife without asking if we had any questions or needed any help. The lack of professionalism, understanding, patience and wanting to help a customer was unreal. I shop here often being its close by and my home. There is no shortage of outdoor equipment establishments. Yours just happens to be convenient. Unfortunately I feel like my business and wanting to try on multiple shoes and bringing my family has inconvenienced your employees. Hopefully ***** can learn to respect her customers and her business and learn from this.