We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Astria Sunnyside Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

This profile includes complaints for Astria Sunnyside Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Astria Sunnyside Hospital has 33 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to speak to the doctor in September. The doctor was unable to help me. Nothing more than a conversation occurred and I was upset that day. My anxiety got the better of me. I left and apologized. I later have received a bill for almost 600$ for the visit. Again nothing occurred besides blood pressure being taken and a heated conversation. I feel the high bill is in retaliation. The amount I owe is 190$ after the insurance paid their part.

      Customer Answer

      Date: 05/07/2025

      This can be closedI called the insurance company and they explained that they disallowed the over charge and I was charged the minimum for a doctors visitIm satisfied with thatI still think that Astria should be called out for attempting to over charge patients.

      Sent from my iPhone

    • Initial Complaint

      Date:02/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a patient and had had a medical appointment with an Astria Health Ear, Nose, Throat specialist on 10/31/24.On 11/18/24, I had called Astria Health ****************** as I had received a claim from my insurance provider for what appeared to be the incorrect amount. The ****************** confirmed the amount was incorrect, and that the claim would need to be reprocessed.On 12/20/24, I called Astria Health ****************** as I had received an updated claim from my insurance provider and I wanted to pay the associated amount. The ****************** didn't answer the phone, so I left a voicemail.On 12/23/24, Astria Health ****************** returned my call from 12/20/24 and left me a voicemail informing me that the updated insurance claim I had received was also for the incorrect amount and the claim would need to be reprocessed a second time.On 1/31/2025, I called Astria Health ****************** as I hadn't seen an updated claim from my insurance provider. I was informed Astria Health had transmitted the updated claim to my insurance provider on 1/30/******* of today (2/6/2025) I have yet to see an updated claim from my insurance provider.Although my appointment was on 10/31/24, over 3 months later I have yet to receive a bill from Astria Health. I'm not satisfied with the service I have received from Astria Health, nor the way this situation has been handled. It isn't clear if the specialist, the ******************, the charging department, or some other entity within Astria Health is at fault.I'm requesting that the Better Business Bureau help facilitate resolution of this issue, and expedite the process.

    • Initial Complaint

      Date:10/11/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was over charged for an office visit564$ there was only blood pressure taken

      Business Response

      Date: 10/17/2024

      Thank you for your note, we are looking into your account and will reconnect with you.

      Thank you,

      ***** Gibbons 

      Customer Answer

      Date: 10/17/2024

       
      Complaint: 22413576

      I am rejecting this response because:
      Just said theyll reconnect with me. This doesnt resolve anything. My husband is being overcharged for a simple doctors office visit which only involved his blood pressure being taken. The charge needs to be for a doctors visit and should be reducedit shouldnt be almost 600$. It is either a mistake or the doctor is billing high out of a retaliation.
      Sincerely,

      ******* ************

      Business Response

      Date: 11/01/2024

      We have reviewed this patients complaint.  We do not find an invoice for the amount identified in the complaint.  We've identified other accounts and reviewed those.  We find all accounts to be billed correctly for the services provided.  Insurance appropriately adjudicated their portion of the claims, and the hospital correctly adjusted the invoice in compliance with its agreements with the Insurance company.  

      Our records do not show charges for arbitrary health care services that did not pertain to the patient, as stated in the complaint.

      We invite the patient to call the business office or to stop in to visit with a financial counselor to discuss the billing, or to make arrangements.  We are happy to help, and recognize that healthcare billing is extremely complicated. 

      Thank you for the feedback, we will continue to work on addressing more rapid phone call  support and response.

      Customer Answer

      Date: 11/01/2024

       
      Complaint: 22413576

      I am rejecting this response because:

      you can see from the photo the *** billed from Astria it was billed to the wrong insuranceit is billed for the amount I mentioned and it is an over charge for an office visit. Saying the amount or bill doesnt exist doesnt solve the problem since he was billed for 564.00$ from Astria in ****** WA. Please try harder to find the bill Im referring to in this complaint. Also they need to bill the correct insurance company, which they have on file at their office since it was all updated prior to the visit. 
      Sincerely,

      ******* ************

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had ongoing issues with the billing department at Astria Health center for years now. There are several invoices that were billed to insurance improperly and can never get it resolved. You will see on the attached notes I took every time I received an invoice I would be told not to pay, but I end up getting another invoice in the mail. The most difficult part about this is you cannot speak to anyone with regards to billing, they have a billing department but I've left them countless messages with not a single call back. Now these invoices, some from many years ago which I was told not to pay are getting sent to collections. I spent two hours in the clinic a few weeks ago waiting to talk to the manager (*********************), he assured me he would get to the bottom of everything and stay in touch with me (as you will see on my notes). After reviewing with **** in person he agreed there were some mistakes on their end. He has still not called me back either or followed up on any of these outstanding invoices. I asked him to touch base with the collections agency they sent this to so the bills don't incur any additional fee's or penalties, and so they know this is a work in progress and it doesn't affect my credit but he has not done that either to my knowledge. My biggest fear is this is going to affect my credit but these bills are not correct, I just can't get anyone to help me there. I've attached every single invoice & documented notes I have from every visit & phone conversation with everyone I've had their over the years. I don't know what else to do, please help...

      Business Response

      Date: 04/24/2024

      Thank you very much for the note related to this complaint.  I've been out of the office recovering from a surgical procedure, please accept my apologies for not receiving or responding to the inquiry.  I have the information presented in the complaint, will research it and respond.

      *************************.

      Business Response

      Date: 04/24/2024

      Thank you for this opportunity to address the complaint.  I have shared the attached information with the Astria Health *************** Officer.  We will reach ************ directly and address his concerns at the *** level, and ensure that his concerns are addressed.

      Again, thank you for the opportunity to respond to this matter.

      *************************, CEO.

    Astria Sunnyside Hospital is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.