Reviews
This profile includes reviews for Sound Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 17 Customer Reviews
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Review fromMuraco K
Date: 07/12/2025
1 starMuraco K
Date: 07/12/2025
INETHICAL - and their mobile app is just a mess. Doing a mobile deposit with the app - one gets affirmation deposit of check was successful but then an hour later you get a notice to redo the deposit. GETS OLD and I WOUDL EXPECT MORE PROFESSIONALITY. I closed my account and went to ****.
Sound Credit Union
Date: 07/14/2025
We're disappointed to hear about your experience with our mobile app. At Sound, we strive to provide digital tools that empower our members to manage their finances with confidence and ease.
A member of our management team will be reaching out to you directly to better understand what occurred and discuss how we can improve your experience. Thank you for bringing this to our attentionwe value your feedback.Review fromAlisha L
Date: 05/31/2025
1 starAlisha L
Date: 05/31/2025
I asked to get help with payment arrangements for my car loan since I'm pregnant and about to be on maternity leave in August. They wouldn't help instead I was being discriminated for being pregnant. And was told that my car would be taken away from me. My only transportation to get to my doctors appointments and work. This is the first time ever this bank has made me cry. I felt like nobody was listening to my situation.Sound Credit Union
Date: 06/02/2025
Thank you for taking the time to leave a review. We are disappointed to learn about your recent experience. We take your concerns seriously and want to better understand your situation so we can explore options that may better meet your needs. A member of our management team will be reaching out to you directly.Review fromTiffany R
Date: 04/07/2025
1 starTiffany R
Date: 04/07/2025
My husband is in ********** and chose to open an account with **********************. I was with another CU for 40 years, with several other banks when I had my own business (they kept being sold resulting in several banks), worked for a local community bank who was fantastic for 10 years. Never have I dealt with such a poorly run bank as Sound Credit Union. I got a call about possible fraud on my card. A number to call was left however when calling it I had to go through all the acct info, ss#, zip code etc. Did that 3 times only to get through to punch 1,2 etc neither of which had anything to do with my issue and it rang busy each time!!! After finding more numbers to call, got someone who helped *** cancelled my card. Now I had to get a new card. Was given another number to call and am now waiting for a call back. While I appreciate my acct being watched, I am now suspicious of the possibility of there really being fraud. There were 3 times prior to this where my card was suspended because fraud was suspected but there was none. Again, I appreciate my card being watched but OMG, what a hassle getting things taken care of!! Never again would I choose or recommend Sound CU! The wordt!!!Sound Credit Union
Date: 04/08/2025
We are disappointed to learn of your recent experience. At Sound, ensuring the safety of our members personal and account information is a top priority. We recognize there may be opportunities to improve our fraud protection processes and services to better support our members.
Wed like the opportunity to speak with you directly to better understand what took place and how we can enhance the experience moving forward. If you are open to a conversation, please email your contact information to *********************************** and we will have a member of our management team contact you.Review fromJesse D
Date: 04/03/2025
1 starSound credit union should be closed immediately. Illegal practices and completely fraudulent. They will take advantage of anyone and everyone they can. This pathetic excuse of a company needs to be looked in to. My next stop is the *** Whoever oversees this company should be put in jail. Scum of the earthReview fromAlicia H
Date: 12/17/2024
1 starSound Credit Union has terrible customer service and they have also acted unethically. They signed me up for accidental death and dismemberment insurance without my consent and have been withdrawing money from my checking account to pay for the insurance, also without my consent. Their online banking system is inadequate, they have really expensive overdraft fees, and it is impossible to speak to an actual human being who has any ability to help you.Review fromBrooklynn M
Date: 12/07/2024
1 starBrooklynn M
Date: 12/07/2024
Not very friendly or helpful, obviously did not want to help me or my family, very wishy-washy on what to bring next time. ********* ??Sound Credit Union
Date: 12/09/2024
I'm sorry to hear that you had a negative experience. It's important to us that you feel supported and valued. If there's anything specific,I can help you with or if you'd like to provide more details about your experience, please feel free to share. We're here to assist you and your family in any way we can.Review fromBrandon M
Date: 03/06/2024
1 starAvoid *** like the plague.My first interaction with *** was with an auto loan, that went smoothly, aside from an awful website and a high APR.My second interaction with ***, was getting a personal loan for very sudden and unexpected car repairs. I applied for a personal loan via their website, and was approved for the amount requested, however after a couple hours I hadn't seen a confirmation email come in, so I called in. While on the phone with a *** representitive, I was assured several times that I was approved for the requested amount. I informed them that once I'm off this call, I'll be calling the repair shop to tell them to start work on the car, and wanted to confirm one last time that I was approved for what I requested. I was again told yes, so after the call with *** I called the repair shop to have them start work.The following day, I log into my email to find a message informing me that I'm now only approved for 2/3 of the requested amount. By that time the repair shop has already done more than what my new approval was for.After 2 extremely stressful days of back and forth with ******************* I was finally able to get the original amount I requested, and informed my payments would start on March 20th.March rolls around, and I login to the *** website to pull the info I need to setup payments from the bank that I'll be making payments from, to find that I apparently missed my first payment in Feburary. As it sits now, I've scoured their website for well over an hour and am unable to find any of the account information I need to setup my payments(the same way I made my auto loan payments). The most I can find "PERSONAL LOC 02".Again, avoid *** like the plague. If you do have to use them, do not trust a single thing they tell you, and make sure to get everything in writting.Review fromWilliam M
Date: 03/03/2024
1 starWilliam M
Date: 03/03/2024
I ran into some financial hardships and ended up with a negative balance that I couldn't pay back in a timely manner. I made contact with the loss prevention team and was told that if I paid it off within 6 months they wouldn't need to report it to my credit.2 weeks later, they posted it to my credit, causing a +80 drop to my score. I paid the full amount back including all fees just a few months later(well before the 6 month ***** and waited a month. They updated it to be paid in full. but did not remove it after stating that they would not report it to begin with. my credit went up 1 point for this change. I understand that it was my fault that I went negative, But I was outright lied too and now my credit is screwed. I would have taken a loan and paid it off much sooner if I knew they were going to report to my credit. instead they lied and made me believe I had more time than I did, which caused my account to be closed and my credit to drop. Its just dishonest. don't bank here.Sound Credit Union
Date: 03/04/2024
Dear *******,
Based on circumstances specific to your account, we'd like the opportunity to connect with you on this matter. Please contact our *************** team to address your concerns mentioned in your review.
Review fromScot B
Date: 01/18/2024
1 starI was tired of online banking and opened an account for a local **********************. Upon doing so when I applied I did not opt. In for overdraft. When I was approved I took $500. To the closest branch. When I got there the branch was not in service because of covid. I used the *** outside to make my deposit. It would not accept it. I called in and was asked a bunch of fraud questions. Never used the account or debit yet. Then I was told to that it would work. As I was already gone I would attempt next payday. On payday I tried again. *** accepted the deposit printed a receipt then canceled and spit my money back out. I called again. Not sure why I was told. As I had this account and it wasn't working and my local branch wasn't open I decided to wait until I found another branch. Some time went on and I never used the account yet. Then I received a letter for being $58.90 overdrafted. When I went online they suggest that I deal with the merchant for faster results. I called TransUnion where I know I don't have an account. They couldn't find one and wanted me to prove it was them. I had no way because I don't have a statement just a letter of overdraft. So I had to write a letter to them. Waiting for a response Sound CU closed my account and sent me off to collection. By the time TransUnion replied with no account and refunded my money by mail the collections was only for my overdraft fee$27.. now it's on my credit report as charged off for 10 years. I didn't use Sound CU, TransUnion or ask for any of this from either party a now I suffer on my credit report. This seems unlawful and wrong. It's worse then online banking And I tried to deposit payroll and have only used TransUnion to dispute this credit mishap they and Sound Caused. I want this to be dealt with cuz I didn't do anything wrong. Be aware as credit is hard to maintain as they work together against you. I worked hard to keep my credit on the rise and they both need to be handled with penalties.Review fromKim J
Date: 01/02/2024
1 starKim J
Date: 01/02/2024
If I could give a zero score for Sound Credit Union, I would. Their customer service is terrible. I have banked with many banks in my day, and they clearly are the worst. Don't take your accounts there. They don't pick up their customer service lines for HOURS. I am now at 58 minutes waiting. Their chat feature is useless. They simply DO NOT CARE. Please save yourself the trouble and take your **** business elsewhere. They will never care and NEVER improve.Sound Credit Union
Date: 01/03/2024
We would like to apologize for your recent experience and express that the hold times you experience is not typical under normal circumstances. We would like to connect with you to address your account needs and to show you we are committed to providing excellent service to our members.
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