Reviews

This profile includes reviews for Sound Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sound Credit Union has 32 locations, listed below.

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  Sound Credit Union

  1331 Broadway Tacoma, WA 98402-3410

  
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  Sound Credit Union

  820 Stewart St Seattle, WA 98101-1306

  
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  Sound Credit Union

  1109 Madison St Seattle, WA 98104-1319

  
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  Sound Credit Union

  10914 SE Kent Kangley Rd Kent, WA 98030-7208

  
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  Sound Credit Union

  117 14th Ave SE Puyallup, WA 98372-3707

  

Review Details

• Review fromYolonda V

  Date: 11/07/2023

  1 star
  I have been a customer since they were ********************************************* on ******* Street downtown Seattle. My account got compromised, I contacted them immediately, closed the account, opened a new one. The opening and closing of the accounts was another fiasco but I digress. Over a month later I get a call from Loss Mitigation telling me my account is overdrawn, I immediately open my account and it was not. The rep ******** to tell me it is from the account I closed OVER A MONTH AGO. I'm like how can that be? It closed, no money how did anything get charged? Debit card is defunct account CLOSED! Said she would get back me never did. Got a letter almost 3 weeks later saying the same thing and how they were going to charge it off. Talked to guy on the phone who said it was my fault because I gave the company permission but the account is CLOSED and has been for over a MONTH. He said so, it's the law. Yesterday I find out they closed my new account, took my money and never let me know. I only heard from Loss Mitigation once by phone and the letter I received a couple of days ago. I have a direct deposit going in but no account. The manager of Loss Mitigation has yet to call me to straighten the situation out, which is somehow my fault. I closed the account, with their help but a month later they processed a transaction on a closed account, defunct debit card and somehow it is my fault .GO FIGURE!! THE WORST!! Then took my money.

• Review fromNeil M

  Date: 10/13/2023

  3 stars
  Gave SCU three stars today. Finally a lady named ********************* contacted me. She has no more helpful with my payment situation than any other person. They still ** a company called ****** is still terrible and blames everyone else. *** has startled to try and correct my credit from last year so hopefully I can get a home equity loan from my own bank ??????

• Review fromJeffrey W

  Date: 09/29/2023

  1 star

  Jeffrey W

  Date: 09/29/2023

  They give no notice whatsoever to their customers when they retain your ATM debit card. ATM machine has retained my card with no notice and I am livid. This should be federally illegal and should not be allowed for any credit union to do this. The machine should give back their ATM debit card and allow the customer the opportunity to resolve their account issues with the credit union first to re-open their debit card rather than wasting time and resources to issue a new one. This is absolutely unacceptable!
  

  Sound Credit Union

  Date: 10/02/2023

  Dear ****************** it looks like your currently working with a credit union representative regarding your account and have been in communication with them regarding your card status and the root cause. Please contact the credit union should you need additional information. 

  Kind Regards, 

   

• Review fromLinda C

  Date: 06/26/2023

  1 star

  Linda C

  Date: 06/26/2023

  Are you sound credit union as I was a union member and this company has changed hands many times put big became sound credit union.When they exchanged hands to become sound credit union, they started taking money out of my account **** every three months from the time they switched over without my approval they took out money I got a hold of the insurance company which is an accidental insurance and they told me that I could not cancel them until I remembered my address where I last lived when I open the account which I never open the account when I looked over on their website, it shows that sound credit Union is a provider these two companies took upon themselves to take this money out for I dont know how many years and Ive been trying to get them to stop. I even had a stop payment with sound credit union for ******************************* insurance company which sound credit union did not stop the payment. . I finally got ***************************************************** to send me an email that they closed my account which ********************** said the same thing and sent me an email For some reason I cant find the email which I saved in my personal.There is no documentation of me calling them theyre saying which Ive been doing it every three months for the last two years The second problem I have with them some credit union is that since the beginning of the year for some reason when I make my bill payments, the people that I sent the money to says that they got it and then a week later, they say that sound credit union denied it every single one of my bills thats been going through them. This is what they have been doing is declining it theyve charged me $29 for every single bill thats gone through since the beginning of this year. Ive probably been charged over $500 of insufficient funds when I did have money in there but yall end up being in the insufficient funds that I had to pay them and they never paid any of my bills, except when they felt like it, which was interesting
  

  Sound Credit Union

  Date: 06/27/2023

  We apologize for any inconvenience caused by your recent experience with our Accidental Death and *********************** program. We understand the importance of addressing your concerns and finding a resolution. To better assist you, we would like to extend our support and gather more information about the circumstances surrounding your situation.

  
  Our dedicated team is available to help you through this process and ensure that your concerns are addressed effectively. To initiate the resolution process, we kindly invite you to visit one of our local branches. Our knowledgeable staff will be ready to provide personalized assistance and guide you every step of the way.

  We genuinely value your feedback and the opportunity to improve our services. Please accept our sincere apologies for any inconvenience caused, and we look forward to meeting you in person at one of our branches to assist you further.

• Review fromShannon M

  Date: 06/14/2023

  1 star

  Shannon M

  Date: 06/14/2023

  Zero Stars! Worst Bank or Credit Union Ever! I had some fraud charges on the account and they refused to close the account. Which resulted in more nsf fees that they refused to reverse and then took my money to pay for them before allowing me to withdraw my funds at all. They had to call and ask permission to allow me to with draw my own funds because of their mistake. I didnt use the account because they were constantly, flagging my card for fraud. Every other transaction my card was frozen! I shouldnt have to pay for things that I didnt authorize. The customer service person in their chat was rude. The girl at the counter in *********** just brushed me off they stole my money.
  

  Sound Credit Union

  Date: 06/15/2023

  We are sorry to hear about your experience regarding card fraud ******* and would like the opportunity to look into your concerns further. If you would like to give us this opportunity, please contact the credit union and ask for me by name. Thank you.  

• Review fromDavid L.

  Date: 08/23/2022

  1 star
  Financed a vehicle through Sound Credit Union. Once the vehicle was paid off, there was about $100 refunded back into our account because they calculated the payoff incorrectly. Since the vehicle was paid off and we no longer live near a branch, we called to close the account and have a check sent to us for the remainder left in the account. They refused to close the account over the phone and said we needed to come into a branch. When we explained that we no longer live in the area they still refused to help. Shortly after, Sound Credit Union began charging our account with Inactivity Fees until the $100 was gone. To this day we still get monthly statements showing $0 and we still cant close the account. These people are crooks, do not do business with them!

• Review fromRonald H

  Date: 08/03/2022

  1 star
  I bought a new 2022 ***** Truck in ******, **, they put the balance with Sound Credit Union.I tried to open an online account, so I could pay online, well I have never seen such a cluster ****of an app to get on the website. I SENT 3 EMAILS, NO RESPONSE, I CALL 4 TIMES IN TWO DAYS WITH A AVERAGE HOLD TIME OF 45 MINUTES, THEN DISCONNECTED 3 TIMES .TODAY WAS THE ***** THAT BROKE THE BACK, ON HOLD FOR ALMOST ONE HOUR !!!!SO I ASKED MYSELF WHY I SHOULD BE DEALING WITH A BUNCH OF MORONS LIKE THIS IN THE FIRST PLACE. SO I WENT TO THEIR *********** , **. BRANCH AND PAID THEM OFF IN FULL BEFORE THE 1ST PAYMENT WAS EVEN DUE. YOU SEE, THEIR CUSTOMER SERVICE IS SO BAD IT IS WORSE THAN THE ***** COMPANY. I HAVE BEEN IN BUSINESS LONGER THAN THEY HAVE AND KNOW WHEN TO BACK AWAY, SO I DID, AND DARN GLAD OF TOO, STAY FAR AWAY FROM THESE CLOWNS, THEY ARE TROUBLE IN THE MAKING. IF YOU WANT A GOOD CREDIT UNION, USE ****** CREDIT UNION, THEY ANSWER THEIR PHONES TOO ! AND CARE ABOUT THEIR CUSTOMERS.***, ******* COMBAT VETERAN