We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gastroenterologist

Washington Gastroenterology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gastroenterologist.

Complaints

This profile includes complaints for Washington Gastroenterology's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Washington Gastroenterology has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a procedure done Washington gastroenterology And received two bills. These two bills have the same account number and same addresses for the billing. I have been making payments towards this account. Then I called to reschedule an appointment and they told me they couldnt reschedule me due to a billing issue. Ive called the billing department several times and never got a callback. Finally, I received a call back and she informed me that it was two separate bills. It is confusing because they have the same account number. But part of my bill was sent to collections. Even though I was making payments to that account number. I tried to call back after she couldnt hear me on the phone. No one has returned my phone call. This is unfair practice to send it to collections of a making payments to the account number that was provided.

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/19/24 I received a colonoscopy at **** administered by Dr. ******* *****. Following the procedure was told it was normal, provided pictures & told that I would receive a follow up call next day. I did not receive follow up call at all. I experienced ongoing pain and what appears to be a hemorrhaged or ulcerative prolapsed hemorrhoid. I have made follow up calls and talked to a triage nurse on 12/27 and was told I would receive a call from provider, called back on 12/30 and was told I would get a call back from my provider, called back on 12/31/24 and talked with a triage nurse (*****- the same one from the week before) and was told I would receive a call back from a provider and continue to wait. I do have pictures but likely not appropriate for upload. I realize my procedure was near a holiday but was also told they do 18 per day per provider of which there are three and feel they should have providers available for complications when they arise and not just ignore them.

    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was double charged for the same service by Washington GI. I was told I needed to give it up to three weeks to receive a refund. I waited, and never received my refund. It has been almost impossible to get ahold of the billing department. I was told after waiting the three weeks that the matter would be resubmitted and I would get my refund. I asked for a phone call to confirm that my refund has been processed, but the customer service agent basically said there was nothing she could do, and that Id be refunded. I felt so taken care of by ****** initially, but I wont return for this reason. Additionally, I was told I overpaid on the endoscopy portion of my bill, but I will need to wait for insurance to go through everything to get my money back.

    Washington Gastroenterology is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.