Complaints

This profile includes complaints for MultiCare Health System's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MultiCare Health System has 50 locations, listed below.

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  MultiCare Health System

  737 Fawcett Ave Tacoma, WA 98402-5503

• 

  MultiCare Health System

  1901 S Union Ave Ste B5006 Tacoma, WA 98405-1805

• 

  MultiCare Health System

  317 Martin Luther King Jr Way Tacoma, WA 98405-4234

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  MultiCare Health System

  9332 Bridgeport Way SW Tacoma, WA 98499-1569

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  MultiCare Health System

  23846 SE Kent Kangley Rd Maple Valley, WA 98038-6848

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at MultiCare in ******* in late November 2022. At that time I gave them a copy of my ******** card and my supplement insurance ****************** and they assured me they would be billed. In January 2023 I received a bill for $389.00 from Multicare and called them. I actually talked to a customer representative who took my insurance information and said it would be submitted. I received another bill and called them and they said it had been submitted. I called ******** and they stated they had never received a bill from *********** I have continued to call them off and on for the last month but they; put you on hold and never call you back. Then on 03/28/2023 I received repayment plan which stated I would pay $33.00 a month until the bill was paid. This is unfair and I am not paying a bill that would have been paid by ******** and my supplement. My name is ********* on my ******** card and my supplement. I need this to be resolved I am a senior citizen struggling with inflation and cannot pay another bill. *********************** *********

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $93.65 for a doctors visit on November 8, 2022. I paid them the amount and they sent my invoice to care payment. I will not ******** payment because Ive already paid multi care.I have attempted to reach multi care many times but have been unsuccessful . I stay on the line for over an hour and nobody answers. I leave a voicemail and nobody calls me back. This business is ridiculous.

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $168 for paperwork, that I did not request. They can't tell me what paperwork was filled out, or for why and to who. Yet I'm still being charged, and they say it's a valid charge

• Initial Complaint

  Date:02/09/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I'm filing this complaint against MultiCare hospital. I have motor vehicle accident case that occurred in sep 7 2019. I went to MultiCare ER in ********* ********** on 09/09/2019.They sent me the medical Bill in the amount of $11,194, we had filed for the financial assistance and it got approved but later they sent us the bill again, We told them the there's no pending charges because financial aid covered it. However, they said there's no record of financial aid approval even tho we had sent them the proof of approval letter. we hired an attorney to deal with them on this matter, the attorney requested for the settlement of this bill. After the settlement, the attorney got an approval from the MultiCare that your bill has been reduced from $11,194 to $1000. We had paid $1000 to them via check. However, the MultiCare still claiming that there's no financial aid exists / or no approval for the financial assistance. they had sent the remaining balance OF $10,194 to the ************ collection Company in May 2022, I have received no letter from the collection company regarding this issue. they had put the bill on my credit report and it went down to 116 points. my credit is screwed up . MultiCare has harassed me from past 3 years regarding this bill. i have all the proves that shows there's no balance remaining. I have reached out to the MultiCare billing department several times but they wouldn't listen to my request nor respond to the inquiries. There business should be closed as they dont know how to deal with people/patients.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Mulicare overcharged me ~$1,038 (I don't remember the exact amount, so I am providing an estimate) in October. My insurance and I contacted them in November and they admitted that they did and they will send me a check for the amount. I followed up in December and they said that they will mail it. It is ******* and I still have not received the check. It has been 3+ months since the transaction and I cannot get my money back from them.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8, 2022 my wife sought services at the urgent care facility located ***** **********************************************************************. We were executing orders to move to Okinawa. When we arrived at our departure destination my wife's eye became infected and needed urgent care before our 18 hours of travel. The facility said they work with tricare and treated her. We received letters from tricare stating that the claims were being denied. The company submitted the bill with the wrong social security and failed to comply with instructions which included posting the correct physical address of services provided in addition to the correct billing address. We called Multicare **************** on 6 August 2022; 08, 27, & 28 September 2022, and 03, 05, and 12 Oct 2022. Each time we made corrections to my social security number, requested they put the correct physical address in addition to the billing address, and made other corrections which we were told over the phone were made. They resubmitted the bill no less than three times and all times it was rejected for the same errors made before. We were also told that the bill wouldn't go into collections because we were consistently calling and they put a hold on the collections submission because the errors they were inducing. On 12 Oct I called again to ask if they had the correct information and if they submitted the bill. They did submit the bill with the correct social security number but failed to include the physical address of service we provided no less than 3 times in the previous phone calls; ***** **********************************************************************. They also stated that they have now submitted the bill to collections against what we were previously told. I respectfully request, they make corrections to the the collections that was submitted errouniously and comply with the Tricare instructions that both Tricare West **************** have submitted to them and the instructions we have echoed.

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Surgery scheduled for 8/26 over one month prior for a sinus infection/problem worsening over the last THREE years - nothing COVID-related. I was told around 16:30PM PST 8/25, the night before - I was unable to have my surgery completed due to a policy of an individual required to monitor or be with me the first 24 hrs following surgery. TECHNICALLY, if a procedure requires 24 hr monitoring - it should be IN-PATIENT scheduled. I no longer have friends or family - was NOT offered ANY alternative options even given the most recent RE-outbreak of Covid cases. **** was extremely shafting, uncaring, and UNempathetic given my long ongoing problems . Not even offering an antibiotic to help with the worsening infection weekly. NONE of my multiple jobs since 2017 offered insurance due to not being leadership or FT. I was unable to afford the 450$+/mo premium with being laid off twice from the same Empolyer in less than one year. NO CARE OR CONCERN FOR MY HEALTH EXTENDED. I AM A TYPE I DIABETIC. I will never recommend nor promote their care as genuine from today -8/25/2022. I took off work from two of my three jobs to keep this scheduled surgery. No pay. I AM COVID-vaccinated - and will attempt acquiring a second WORTHY opinion or evaluation of my worsening circumstances. I also will call the referring doctor 8/26 informing and requesting IN THE LEAST an antibiotic to rid the growing infection and swelling until reputable medical care is attained.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MultiCare is a heartless company with no compassion for people using their services.We called in for a remote visit because our daughter was dehydrated and throwing up. The person on the phone was completely unqualified and said theres nothing they can do for her; anything they could give her she would just throw up, and recommended we take her to the emergency room.We go to the emergency room and the doctor gives my daughter a pill that dissolves in her mouth, her nausea goes away, and she starts drinking water. The doctor in the ** said the person on the phone should have prescribed us that pill, and we would have been saved the multiple thousand dollar out of network Emergency Room visit.The $150 bill from MultiCare came a few months later, and theyve repeatedly said the advice given on the phone was the best suitable advice, even though the actual doctor who saw my daughter says otherwise.No compassion at all, terrible service. They will do everything in their power to charge you as much as possible.