Business Profile

Radiology

TRA Medical Imaging

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Complaints

This profile includes complaints for TRA Medical Imaging's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/21/2023 I had an office visit with my provider and an ultrasound was performed. A claim for the office visit was sent to my insurance company, **********, and I paid my portion of $46.89. This year I began receiving phone calls from ***. The call never identified who they were, or what it was regarding. I was concerned that it could be a scam so I didn't answer the calls. When I continued to receive calls from *** I decided to do an online search and found they are a collections agency. On 9/9/2024, I called DCI and was told that I had been sent to collections for an outstanding bill from Tacoma Radiological Associates (TRA) for the ultrasound on 3/21/2023. I told them I was unaware of this outstanding charge - that I had never received a phone call from this provider, no statement, and no bill. I then called TRA to find out if this charge was legitimate. I was told that, because it had been sent to the collection agency, they were unable to give me any information such as statements, billing, or other information. Because my credit score is important to me, on 9/10/2024 I called *** and paid the outstanding amount of $130.58, which included $7.58 for interest charges incurred. Since that time, I have spent hours trying to contact someone from TRA to discuss this. I did find out that the charge was for the reading of the ultrasound. I discovered that **********, my insurance provider at that time, never received a claim. In talking with TRA's billing department recently, I was told that the insurance claim was submitted to Regence, not **********. We did not have Regence until June 1, 2023. We have received statements and bills from TRA in the past with no issue. This has been a very frustrating experience and TRA has still been unwilling to send me copies of the statement or other documents. I am requesting that TRA submit the claim to **********, reimburse me for the amount of $130.58, and notify *** to clear this from my credit record.
Business Response
Date: 10/10/2024
Thank you for reaching out to TRA Medical Imaging with your concern. We apologize for any frustration you experienced. TRA provides professional services for radiology exams performed at many of the local area ******** ***** hospitals and rely upon billing information provided to us from that facility. I do see that you did reach out to us with insurance information in 8/2023, but that information was also incorrect.  We are limited in what information we can provide in a public forum but if you would like to call ************, option 0 and ask for the patient accounts team, we can try to assist you with questions.
Customer Answer
Date: 10/15/2024

Complaint: 22392887

I am rejecting this response because:
In your response you state that you, rely upon billing information provided to us from that facility. However, the facility successfully submitted this claim to my insurance company, **********,at the time of service. Upon reviewing my ******************** account online, I found no record of a claim submission for this date of service. Similarly, my ***************** online account also shows no such claim.
You also indicated that I had provided incorrect insurance information during our communication. As Ive already stated, I have not received any statements, bills, or phone calls regarding this date of service. The phone call you referenced in August 2023 pertained to a different date of service. This pattern of miscommunication raises concerns, as I have noted recurring issues with TRA regarding the inability to submit claims and issue statements in a correct, consistent, and timely manner.
The Patient Rights and Responsibilities page on your website states, You have the right to Ask questions and get a timely response to your questions or requests. After numerous calls to various billing department numbers, visits to local TRA facilities, and ultimately speaking to someone who mentioned that three statements had been mail, I am left confused. I have never received these statements, and I would like to understand why your billing department did not investigate the return of these statements or reach out to me directly.
Through no fault of my own, I have expended significant time and effort attempting to rectify a problem that lies with TRA. To resolve this matter, I request the following:
1. Submit the claim to the correct insurance company, ***********
2. Reimburse me for the amount of $130.58.
3. Notify DCI to clear this from my credit record.
If you are unwilling to rectify this issue, I will be compelled to file a complaint with the **************************************

Sincerely,

***** ******
Business Response
Date: 10/22/2024
We have reached out to this member with direct contact information. Due to BBB being a public forum there is limited information that we can provide in order to protect patient privacy.
Customer Answer
Date: 10/23/2024

Complaint: 22392887

I am rejecting this response because:
While it is true I received a short voicemail from TRA, they did not indicate that there has been any progress on their part toward correcting this claim with regard to my previous requests (listed below). I prefer to proceed with resolving this issue through the BBB portal, as the complaint does not involve any sensitive medical information.
1. Submit the claim to the correct insurance company, ***********
2. Reimburse me for the amount of $130.58.
3. Notify DCI to clear this from my credit record.

Sincerely,

***** ******
Initial Complaint
Date:09/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a Workers Comp surgery to repair my shoulder. But a complication arose where I went into respiratory failure when they tried to wake me up and I was transported to ****************** in Tacoma (where an Xray person with TRA took a chest X-Ray). Well there was some initial issues getting the workers comp company to pay (it was denied initially but my workers company attorney filed an appeal and got a legal order from Washington L&I that ******** was on the hook for the bill, NOT me. Well TRA ignored multiple letters from my lawyers office AND ******** saying to *********************** and kept coming after me for the balance. They then sent it to collections and IGNORED the legal L&I order to ***********************. So now Im having to fight with the collections company for a bill that isnt even my responsibility because the company couldnt be bothered to follow the ****
Business Response
Date: 09/10/2024
Thank you for reaching out to TRA Medical Imaging with your concern. We apologize for any frustration you experienced. We have spoken and hope all your concerns were addressed at this time.
Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the ** in on March 1st and received a head and neck CT, on March 16th I paid my ** bill through MY CHART in full. The following two weeks after March 16th, Between March 16th and the end of the month, I get two calls at odd hours about owing $37.71 with zero information legitamizing thier claims. After March I receive no calls, fast forward to July 26th and I finally receive my FIRST paper bill and it is a notice of non-payment and that they will send that miniscule amount to collections. The bill itself has zero information on what I'm being charged for or if it is even legitimate. Regardless of this being a scam or not, which I think it is, this company behaves completely unprofessional and there is absolutely NO EXCUSE for thier billing tactics.
Business Response
Date: 06/28/2024
Thank you for reaching out to TRA Medical Imaging with your concern. We apologize for any frustration you experienced. TRA provides professional services for radiology exams performed at many of the local area *************************** and MultiCare hospitals. We are limited in what information we can provide in a public forum but if you would like to call ************, option 0 and ask for the internal billing team, we would be happy to try and help with any questions you may have.
Customer Answer
Date: 06/28/2024

Complaint: 21908330

I am rejecting this response because:
You are literally just copying and pasting the same response for every complaint, probably because you get so many.
Send me an itemized bill in the mail for services rendered and when or void my supposed "debt". Those are the only two options.

Sincerely,

*********************
Business Response
Date: 07/09/2024
Payment for the professional radiology services cannot be made via MyChart. Another statement has been mailed to you.
Initial Complaint
Date:06/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/7/22, 12/9/22 and 12/11/22 I was admitted into ********************* in Tacoma under emergency circumstances from 12/1/22 until 12/16/22. I was in a medical drug-induced state fighting pneumonia with sepsis. I had to have a chest tube placed twice to save my life. I met all of my out of pocket costs from my insurance during this stay. I was charged for three separate bills from TRA; two for the chest tube procedures and one random charge that they say I owe $90 for. The other two bills are $162.22 each. The $90 charge is wrong because I have an EOB stating they have an agreement with my insurance to not charge me for it. The other two NEGLECTED to get prior authorization which they had 48 hours to do. This has been going on for a year and a half and they are an awful company.
Business Response
Date: 06/10/2024
Thank you for reaching out with your concern. Due to HIPAA privacy guidelines we are limited to what information can be provided on a public forum. Please reach back out to our internal team where we can provide you additional assistance. Please call ************, option 0 and ask for the internal *******************
Customer Answer
Date: 06/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an *** done at St. ********* in **********, read by radiologist *********************** of TRA. The *** was ordered twice, once by my thoracis doctor ********************** regarding a lymphangioma near my heart for comparison and also by my spine **************************. The lyphoangioma is mentioned no where in the report even though it still exists. ******************** needed the *** of the lyphoangioma to compare it from results in April to see if it's grown.I also was told that I would be told if there were any changes in my breast on this report, as I have breast cancer. There is almost nothing reported on my breast including a clip that was placed. I feel ****************** report falls below the standard of care and I am requesting a more thorough reading by another radiologist.
Business Response
Date: 12/21/2023
Thank you for your feedback.Due to its medical nature and our concern for patient privacy, TRA Medical Imaging cannot respond on this inquiry in a public forum. We take patient care issues very seriously and are dedicated to meeting and exceeding expectations.A peer to peer consultation between the referring provider and the reading physician is recommended to ensure all requested information is provided to the best of our ability. Thank you.
Initial Complaint
Date:11/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received service the first week of July, 2023 was billed 7/22/2023. I paid the amount if full $28.00 on 8/9/23. I received a second notice 9/29/2023 requesting the same payment for the same services. I returned the bill with a copy of the cancelled check. I received a notice of non-payment letter dated 11/9/23 threatening collections actions from an address listed as "AVS German *************" in ******** ** which i can find no information affiliating to TRA Medical imaging.
Business Response
Date: 11/22/2023
We appreciate you reaching out and for providing a copy of your payment information so we could research and resolve your concern. For additional details, please contact us at **************, option 0 and ask for the billing team. Thank you, TRA Medical Imaging.
Customer Answer
Date: 11/22/2023

Complaint: 20894230

I am rejecting this response because: They made no indication of resolution. The documents provided were provided to them months ago and it did not resolve the issues. All they did was acknowledge the complaint.

Sincerely,

*************************
Customer Answer
Date: 12/06/2023
Requested information: PLEASE CLARIFY YOUR DESIRED RESOLUTION.
Desired resolution is to have the payments made applied to the account and to have collections actions removed.
I would like to have the company review there process when paid responses are returned to them instead of being ignored and have paid ******** sent to collections.
Business Response
Date: 12/14/2023
We are limited in what information we can provide in a public forum, but the concern has been addressed and resolved verbally.
Customer Answer
Date: 12/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a bill show up that was paid immediately in full and now 5 months later, I was notified by a debt collector stating that I owe $5.76 which the company NEVER contacted about and my account was zeroed out when I made the payment. Now Im having to jump through hoops to dispute and have it removed off my report
Business Response
Date: 08/04/2023
We appreciate you reaching out so that we may review and address your concern. We're sorry to hear you had this negative experience. We can cancel a balance sent to collections in error, all that would be needed would be proof of timely payment. Please contact our billing company at ************* or our business office at ************** Option 0 with payment details so this can be investigated. Thank you.
Initial Complaint
Date:07/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have usually gotten bills associated with my doctor's visits at Viginian ***** on their portal website, or their associates have sent snail mail. This company did not send any bills to my house nor were they on the portal website. What I did receive was x4 collections papers. When I called collections which was a very small amount and in no way should have ever been sent to collections, they did not have any information. When I call the TRA they told me they had used a company on a TRIAL basis and had non of the records and had no information nor anything they could tell me nor a solution. Thats unacceptable. This affects people's credit which screws with their lives. Not only that but to have a collections agency start hounding a person is abominable.
Business Response
Date: 07/19/2023
Thank you for reaching out to TRA Medical Imaging with your concern. We apologize for any frustration you experienced. TRA provides professional services for radiology exams performed at many of the local area *************************** hospitals. We are limited in what information we can provide in a public forum but if you would like to call ************, option 0 and ask for the patient accounts team, we would be happy to try and help with any questions you may have.
Customer Answer
Date: 07/19/2023

Complaint: 20324425

I am rejecting this response because: I already talk to them and this is the result of the talk. I asked why they had no idea why people such as me have collections for paltry amounts and their answer was, were using a trial company and dont have any records.
Sincerely,

*******************************
Business Response
Date: 08/02/2023
Thank you for reaching out to us with your concern. The collection agency does not report patient balances to the national credit agencies until the account has been with them more than six months. We are transitioning to a new billing company, so during this transition we have limited patient account information for a period of time. s why here...
Customer Answer
Date: 08/07/2023

Complaint: 20324425

I am rejecting this response because what they are not saying is what I told them at their business, which is that my account went to collections when I had never received a bill. They had no information showing that I had ever been sent a bill. So no, this is not an acceptable response that sorry we dont have the information but we sent your bill to collections without giving you a chance to pay it.
They said well were transitioning to a new billing company and we have limited patient information. I understand that they can have limited patient information, but having limited patient information does not account for bills, not being sent out but being sent to collections.
Sincerely,

*******************************
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in October of 2022, I had to take my spouse to *********** because of severe knee pain. He got X-rayed for any fractures, etc. Now, hes insured under Tricare as he is a military member, actively. We just received a bill of $31.50 from this company and we know for a fact that his healthcare would have reached out if there had been a problem. I would like to suggest to this business that they either 1. Fix their system so that this does not occur or 2. Shut down because its a scam. Ive seen how many reviews youve had in the last three years and 12 months. Thats a concerning amount.Thanks,A rather irritated citizen
Business Response
Date: 06/22/2023
Thank you for reaching out. TRA Medical Imaging provides x-ray read services for many urgent care facilities in the region. It is possible for a statement to go out to a patient if the insurance information received from the facility is incomplete. When that happens we may be unable to submit a claim to the patients insurance plan. We appreciate this can be very frustrating. Please give us a call at **************, option 0 between 8am-4pm Monday-Friday and request to speak with our internal patient accounts team and we will do our best to resolve your concerns.
Initial Complaint
Date:04/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a "Notice of Non-Payment" notice saying it was going to go to collections. I have never receieved a bill. My insurance has paid this. They are thretening to take me to collections over $16.72. Web site takes you do a different web site. All of it seems so sketchy. The amounts are so low I bet many people who don't know better just pay it. Total SCAM.
Business Response
Date: 04/27/2023
Dear ****************, we appreciate you reaching out to us so that we can review and respond to your concern. TRA Medical Imaging provides radiology services for many of the local hospitals and ERs where you may have had services, however were limited to what medical account information we can provide on a public forum due to privacy laws. We understand that can be frustrating but if you will contact our local business office at ************** between 8am-4pm Monday-Friday and request to speak with our internal patient accounts team, we can then provide additional information on any services provided, what insurance has covered and billing information. We look forward to speaking with you and answering your questions.

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TRA Medical Imaging is NOT a BBB Accredited Business.