Complaints

This profile includes complaints for TRA Medical Imaging's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TRA Medical Imaging has 5 locations, listed below.

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  TRA Medical Imaging

  PO Box 1535 Tacoma, WA 98401-1535

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  TRA Medical Imaging

  1304 Fawcett Ave Ste 100 Tacoma, WA 98402-1900

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  TRA Medical Imaging

  3402 S 18th St Tacoma, WA 98405-1903

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  TRA Medical Imaging

  2202 S Cedar St Ste 200 Tacoma, WA 98405-2318

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  TRA Medical Imaging

  1150 Fawcett Ave Tacoma, WA 98402-2004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am concerned about the authenticity of a bill we received in the mail from:Tacoma Radiological Associates ***************************************************** ************* ************************************************ Amount due: $35.78 Account #: ****************************** Charge ID: ******** Date: 01-06-23 A second address is listed at the top of this bill at:PO ******************************************** The above information is the information listed on the bill we received in the mail for my husband, *************************************. I contacted Tacoma Radiology Associates (not Radiological, as listed on this bill) who said ******* owed almost $70 (and this amount I paid). I attempted to visit the online address listed on the form and it is an invalid webpage. When I searched for the phone number online, I found warnings stating the phone number is not valid and is a scamming phone number. I wanted to submit this information so the BBB can investigate this false company to prevent anyone else from receiving this bill, mistaking it for a real bill, and paying the listed amount to a fake company.

  Business Response

  Date: 01/20/2023

  I'm sorry for any frustration you've experienced with a bill you received.  TRA provides professional radiology services, such as x-ray and MRI, for many of the hospitals in and around Tacoma.  Our charges are separate from the hospitals' charges for the technical portion of the service.   In 2022 we were partnered with a billing vendor out of ******* who sends out statements on our behalf.  The ************** phone number is a valid number for the billing vendor and is listed on our website.  We cannot provide patient-specific information in a public forum but if you call our business office at ***************, you can ask for our internal billing team who will do our best to answer any other questions you may have.  Thank you for the opportunity to respond to your concerns.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I are very upset we received a copy of a lawsuit that was started against us by ****************** for services we do not recall at TRA. We supposably have four accounts that they are trying to recover but they do not specify who the accounts belong to. We never received any bills by TRA or ****************** even though they say they mailed them. We are concerned that it could be a scam to collect extra interest and fees. If the accounts are legitimate we would like clarification of the charges on those accounts and reach an agreement with TRA not ******************. It is unfair that we are being sued for accounts we have no knowledge of and that don't even show up in our credit history.

  Business Response

  Date: 10/13/2022

  Thank you for reaching out with your concern and giving us the opportunity to respond.  We are limited to what patient and medical account information we can provide on a public forum due to privacy laws.  We understand that can be frustrating but if you will contact the agency at ************ they can provide itemized statements that include dates of service and a description of services being billed which should give the clarification youve requested.  Thank you, TRA Medical Imaging. 

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from collection agency for a **** owe to TRA that I do not owe. I am double covered by insurance I spent over a year calling and emailing them to discuss the **** I even talked to someone who finally told me they would take care of it and they did not. I am now being harassed by a collection company about it. This is getting old I have not been to tacoma in almost 2years. All is a sudden they are trying to collect on a **** again. It is under $30. Crazy

  Business Response

  Date: 07/25/2022

  ******, thank you for reaching out and giving us the opportunity to respond.  The team here strives to provide a positive outcome for anyone visiting our facility and are sorry to hear of this negative experience.  We need additional information from you to be able to fully review the situation.  We would appreciate it if you reach out to our *************************** at ************** so that we can address your concerns.  Thank you, TRA Medical Imaging.