Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need my RV brakes to be replaced They charge 570 dollars for inspection which I was told that is okay just policy and no charge if we fix them 5 days later I got estimates for **** dollar to do the repairs I talked to the owner and he said we have to charge more because we but the wheels back 240 dollars more The man was greedy and unprofessional We took the Rv to different place and was done for **** dollars We paid them 600 for inspection which l told we need brakes I hope to get my money back Fire stone charge 130 for Rv inspection Others free You be the judge

  

  Business Response

  Date: 08/18/2023

  ****************** brought his ** to Genesis Automotive and ** Repair July 10th 2023. Our advisor worked with ********** taking his requested services and building an initial repair order. The customers concern stated at the time of the appointment was to inspect brakes, the advisor believes he described a squeeling in his brakes. We used our canned job for brake inspection which includes disassembly to a point where we can see what is actually going on. Typically raising the vehicle off the ground, removing all six wheels and performing visual inspections. When we inspected Mr. ******** brakes were found to have left rear brakes metal to metal, the right rear caliper was not releasing and going to be metal to metal soon. The recommendation was a complete rebuild of the rear brake system and also doing the fronts at the same time. 

  ***************** told our service advisor that he only wanted brake pads installed and he would pick up the vehicle. The advisor advised we could not do as he requested due to our policy regarding safety. ****************** advised he would bring his own parts and we could install them, again the advisor told him this was against policy as Genesis will not supply customer parts especailly safety related because we must control the quality of components used. Dissatisfied ****************** asked to speak to me. When I called him he asked me the same basic requests and I supported our policy and advised we could not in good consience perform a partial repair on brakes. He asked me to discount the repairs for financial reasons and I advised if I gave each person a discount because they asked I would not be here long and our warranty would be useless.

  Disgruntled ****************** accecpted my answers and advised he would come pick up his **. I thanked him and apologized that do repair the brakes for safety and to be properly done was out of his reach. I advised it would be best to have the ** towed, he advised he would not and would drive it away. I advisedin that case he must sign a waiver that he was advised and Genesis could not be held liable if he was in an accident because of brake failure.

  On July 18th 2023 ***************** came and picked up his **. In early August he posted on ****** a one star review that he had the brakes repaired for $1,900.00. I am happy for him however I am reasonably certain the complete repair of all four brake calipers, two new rear rotors and machining the fronts with a complete brake fluixchange was performed. I could not purchase parte for the rear alone for $1,900.00 in the type quality parts we use.

  In conclusion I feel Genesis did as requested, he was provided a wheels off brake inspection. We reported the findings to him and advised him of the costs to properly repair his vehicle as per our professional assesment. WE then reassembled what we had taken apart for the inspection and sent him on his way. I believe we provided the service requested at the price negoaited at the beginning.

  Respectfully,

  ***********************