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Business Profile

Window Glass

Milgard Windows and Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

This profile includes complaints for Milgard Windows and Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Milgard Windows and Doors has 19 locations, listed below.

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    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased sliding glass doors in February of 2018. Since that date, Milgard has replaced the doors with incorrect sizes on 5 different occasions. Each replacement period has a wait time of up to a year and once the product is finally in stock it is the wrong size. My house has flooded 3 times since the doors were replaced the last time because they do not seal correctly. ********************** costs have increased because the doors do not seal properly. I have had to miss work over a dozen times for technicians to come out and resize the doors to only find out the factory made the wrong size again. This is my 3rd BBB complaint without resolution from this company.

      Business Response

      Date: 08/02/2022

      Hello *******

      Thank you for bringing this matter to our attention. We are so sorry that you've had this experience with your doors. We are working quickly to get this resolved asap. Our service management team has assigned a lead tech to your case so they can investigate where the issue is occurring and ensure you get the correct size to avoid any further delays.


      Thank you

       

      Milgard Windows and Doors

      Customer Answer

      Date: 08/02/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and am awaiting resolve from Milgard before closing my complaint.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Milgard in June of this year and then again last week in July, 2022 to set up a time to replace two windows in our house that we built in ****. I have a Full Lifetime warranty on all the Milgard windows in my home since I am the original owner of the house. No one has returned my calls except for several retail window dealers who want to replace my windows at my expense. The other businesses must have been referred to me by Milgard because I did not attempt to call anyone else. I would appreciate your help in getting them to return my calls and set up a time to replace my windows.

      Business Response

      Date: 07/22/2022

      Hello *****,


      I am so sorry to hear of the frustration regarding your service case for warranty repair. We are showing the service case being filed just on July 19. Our team is working hard at getting this assigned to a service team member and will be in touch very shortly.

       

      Thank you

      Milgard Windows and Doors

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 10, 2022, I scheduled a warranty with Milgard Windows and Doors for my sliding glass door with lifetime warranty. The window has exploded gases inside the double pane which leaved long large streaks and spots. My case number with Milgard is #********. Appointment was scheduled twice and once canceled the morning of and the other the day before. On June 8th another promise but never heard back. I called and glass is there and now rescheduled again for August 17th I believe. The person scheduling her name is ***** - ***********, **. However, the techs will come from **********. The phone number is *****- Milgard. She tells me when they come now in late August if the glass is damaged they will order another piece, makes no sense. Would they not inspect the glass before they bring it. I feel like they will cancel again. It is excuses. It is all so confusing. All I want is to stick to what they say and complete the warranty replacement. Stop telling me you are coming and cancel.

      Business Response

      Date: 08/02/2022

      Hello ******,


      I am so sorry you've experienced the cancelations and delays for your warranty service. Unfortunately, we had a few manufacturing hiccups cause these delays and our team is working quickly to make this right. You are scheduled for 8/17 and our team is doing everything possible to make sure we are able to complete your service on this date. We appreciate your patience as we get this resolved asap.


      Thank you

      Milgard Windows and Doors

    Milgard Windows and Doors is NOT a BBB Accredited Business.

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