We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Neighbors Relocation Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to hire a moving company to move my stuff. I am disabled and alone. I research places and thought that neighbors would work. I told the person of my situation and rearranged my move date. He quoted me on the phone it would be $139 a hour on a Tuesday move. And that I could not afford no more then 3 hours. He told me that would work. So I have them my deposit and scheduled the move.I was unable to meet them down in Seattle. Do to my doctors appointment. When they arrived they had only been on the job for 2 hours. The driver came in and had me sign papers. And then told me it would be *******. I told him there is no way in h*** I could pay him. I have him $250.00 cash, $220.00 on my go bank, $100.00 deposit and ****** varo. There was no way I could come up with another 300. They took my whole disability check. And since I was unable to get another 300 they took my stuff. So I have been sleeping on the floor. I want my stuff back and I am very angry that they would treat a veterans wife like this. My husband who service 3 tours in **** for our way of life. May he rest. When I saw that this company advertised that it has ties to the military I was appalled. Remembering the way they treated me.

    Business Response

    Date: 05/16/2024

    Client scheduled us to provide moving services.  We confirmed date and time and let her know that we would be to her address to move her on 4/3 around 8:00 am. We agreed to our standard hourly rate of $170.13 per hour and she confirmed the appointment.  

    Upon arrival at the origin address, we found that the items had been moved out of her apartment and were in a separated area staged by the landlord.  It was not disclosed to us prior that if this was an eviction.  We loaded the shipment into our truck as quickly as would be physically possible at origin and headed for the Destination in *******  Upon arrival in ******, Ms. noted that she could not pay the full amount due.

    Our staff has called many times and left messages to try to get this resolved.  To date she has not contacted us or made any attempt to pay her bill.  She has not called us back at all.

    In the interest of resolving this situation and as a gesture of good faith, we'd be happy to make a significant discount to the remaining balance owed so that everyone can move forward. At this time, we will offer a discount of $150 as a concession and to attempt to resolve this issue amicably.  Ms. should contact our General Manager, ************************* ASAP at ***************** or via email at ******************************************************* 

Neighbors Relocation Services is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.