Complaints

This profile includes complaints for Sustainable Housing for Ageless Generations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sustainable Housing for Ageless Generations

  14400 Tukwila International Blvd Ste 100 Tukwila, WA 98168-4419

• 

  Sustainable Housing for Ageless Generations

  1524 S 328th St Federal Way, WA 98003-5430

• 

  Sustainable Housing for Ageless Generations

  102 10th St NE Auburn, WA 98002-4099

• 

  Sustainable Housing for Ageless Generations

  22707 76th Ave W Edmonds, WA 98026-8490

• 

  Sustainable Housing for Ageless Generations

  12740 30th Ave NE Seattle, WA 98125-4487

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bed bugs are a consistent problem at the ********* location as well as in other **** facilities, which I've read about in reports online. Their policy for eradication is to wait until the problem proliferates to enough units for them to send anyone to exterminate. My mother and her neighbors have been suffering for days with no plan for extermination in sight.

  Business Response

  Date: 10/23/2024

  Hello, when bed bugs are reported, we schedule a 3rd party pest control professional to inspect and treat as needed. We do not wait for the problem to grow. In the renters' insurance package that we offer for residents, free bed bug treatment is provided, as we want to make it as easy as possible for the residents to get treatment as soon as possible. Please have your mother contact the community management team as soon as possible if she is having issues. Thank you. 

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** has a tax reduction agreement with the government but is renting apartments when they know their large apartment building is infested with bedbugs. They do not disclose the infestation to potential renters, and there is a 12-month lease they won't release us from.Importantly, **** is also not treating the building infestation systemically, as required by standard building maintenance practice, public health practice, and state law. When confronted, staff argue aggressively, make false denials, lie, and claim they are too busy to handle the paperwork required to compel reluctant (older, confused, disabled, unaware) tenants to do the preparation needed for effective bed bug extermination. The result is bed bugs returning repeatedly to my and many other tenants' apartments even after many (probably dangerous) treatments with Crossfire and other pesticides. Because bed bugs "hitchhike," responsible tenants cannot safely have visitors or visit our friends' homes! Unless we dare infect others, **** is more or less imprisoning us! It sounds dramatic, but honestly, almost no friends want to visit or have me visit when I tell them what's happening here, and who can blame them? What **** is doing "feels" criminal. We pay to move here and pay rent but lose our social lives!Many people's apartments here are invested, and many more, no doubt, are too ashamed to admit it or are unable to notice it because of their age. Everyone agrees that the apartments not being treated with pesticides are the home of the bugs and the reason our lives have been restricted and damaged. I suspect that more than half of us are invaded at least some of the time, and there are 175 apartments here!Please help!

  Business Response

  Date: 10/23/2024

  Hello, we're sorry that you feel we are not treating the bed bug issue with importance or severity. The last thing we want in our community is bed bugs, and we are always working with residents and pest control companies to get rid of them and fix the issues. 
  When bed bugs are reported, we immediately get a 3rd party pest control company to come out and inspect/treat as needed, with ongoing treatments to stay on top of the problem. 
  In the renters' insurance package that we offer, it includes free bed bug treatment, as we want residents to easily feel able to have their homes treated without worrying about costs. Most renters insurance do not include this. 
  We are also working on educating residents by bringing in professionals for a community meeting to talk with residents on how to prevent, spot, treat, and report bed bugs. 
  
  Through immediate action, free treatments, and education, our approach to bed bugs has always been to fix it as soon as we can. 
  
  We've always provided full service to your home to help ease your worry, and will do that for anybody that is in need of it. Please feel free to stop by or call our management office and let us know if you're having any issues, and if you know of other residents that are having issues, have them reach out to us as well. We are always ready to help. 

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22392917
  
  I am rejecting this response because: 
  
  1) If **** truly prioritized eliminating the bed bugs that infest many apartments in this building, they would not have rented me this apartment which is next door to an infested apartment. Half the residents here, all the staff, and their professional exterminators KNEW my neighbors place to be deeply infested with bed bugs. Before I moved in it had gone totally untreated for many months, perhaps years.  Days after I arrived,  bugs were marching across my lap, the floor, and even the kitchen counter. The exterminators told me repeatedly that, without a doubt, the bugs were coming from next door. 
  
  2) If **** truly prioritized eliminating the bed bugs, 
  a) **** would always treat all the apartments around all infected apartments, as state guidelines require,
  b) **** would treat immediately, and, if residents were unable or unwilling to move their belongings away from the walls so the exterminators could work,
  c) **** would immediately take the measures laid out by state law needed to treat those apartments and make the building inhabitable again as soon as possible.
  
  SHAG does none of these things. The extermination company makes it clear that THEY KNOW they should treat the entire building. But **** keeps repeating the same misleading excuses: "It's too much paperwork. Residents may have brought the bugs in. Residents are over-reacting. We're doing all we can." Nonsense.
  The truth is obvious. SHAGs bean counters have calculated that it's cheaper for **** to minimize exterminator treatments than to pay to let the exterminators treat the problem systematically and insist that all the residents cooperate to eliminate the many infestations. 
  There is another **** building down just the street that did allow their extermination company to treat the building appropriately, and now that **** building uses their bug-free status as a selling point! I have yet to learn how the residents there forced **** to do what's right, but I guess I'm going to have to find out. Picketing in front of the building? Contacting every authority and agency they could, including the State Attorney General? Taking direct legal action? Organizing a class action suit? Reaching out to the press? Boycotting rent? There must be a way, because it happened. I'm hoping this BBB will do the trick because this is ruining my year. 
  
  3) If **** truly cared about its residents, they would release me from my lease if they aren't going to treat the problem as state law, city regulations and the exterminators themselves make clear they should. I have obligations I can't fulfill because Im spending day after day on this.
  
  My place has been treated nine times, three sets of three. The bugs return after each set is complete. The woman next door has moved out finally, but the bugs came here even after her place was treated. The exterminator hypothesized that the bugs were living in the baseboard on the bedroom wall I share with that apartment.
  
  People see bed bugs wandering up and down the hallways on various floors. Ive heard scores of wild, disgusting bed bug tales. I cant stop scratching itches.
  
  I've paid hundreds of dollars for supplies to treat the place myself, and now I'm going to up my game, use the professional poison. And I will offer to treat all the apartments around me at my expense. And its ALL SHAGs fault. None of it has to be this way. Other places do it right.
  
  4) The saddest piece, the most immoral piece, probably the most ILLEGAL piece, is that there are many people in this building who simply cant deal with the many complications. So they try to ignore the bugs, which, believe me, is IMPOSSIBLE. Bugs infest their places and feed on them like vampires day after day after day and night after night. Theres movement everywhere. *******. Blood in the sheets. Casings on the floors. White eggs and bug p*** in the bed. Anyone who gets bugs wants to move immediately, but many cant afford the expense of moving. They dont know why **** lets it happen. They are embarrassed to admit it or ask for help. They worry that if they complain they may be evicted.
  
  When you have bed bugs, people will not visit you and, unless you take expensive, time-consuming precautions, you cannot visit others. So the people here become even more isolated than older people are in general. Isolation causes depression and anxiety. These worsen most illnesses which shortens lives. Is **** thus guilty of neglect? Absolutely. Is **** sickening people? No doubt. Is **** plausibly guilty of manslaughter? I wouldnt be surprised if they were convicted of it. 
  
  
  
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:07/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  31 May: I started an apartment application process at ***************************************The manager, Ms ***** wanted my paystubs, Social Security award letter, car registration and proof of insurance.I purchased 2 money orders, the $40 application fee and $325 for the Refundable Deposit.I told Ms * that I did not want either internet or ** service. I would use a broadcast ** antenna. I might want internet later.7 June: I went to ************************* to sign.Ms * included charges for internet/** service in the contract. SHE'D D*NE EXACTLY WHAT I SAID N*T T* D*. I reminded her that I intended to use the broadcast antenna for free ** and that I didn't want internet at this time. She said it was against corporate rules to use any other device, just the ** service provided by ****. I said that broadcast ** is free to everyone, the antenna is the size of a piece of paper and sits on my ** stand. She might have thought it was a thing on the side of the building.She **** a line across the page and said she had to draw up a new lease agreement without that page. I said, what about my antenna? She said "Just don't tell anybody".She invited me to break a house rule from the start. I kept looking, found another place, and rented there instead.10 May: I informed Ms * that I wasn't moving into ****.17 May: I called **** about getting my deposit of $325 back. Ms * called me and said the refundable deposit wasn't refundable because the application wasn't cancelled within 48 hours. I reminded her it was SHE who caused the paperwork delay. Even so, how can they keep a "refundable deposit" if the first draft of the lease agreement didn't even exist yet? This scam makes sure that **** gets $365 ($40 + 325) from everyone if they sign a lease or not. The 48 hours expires long before the contract even exists.THIS IS A DECEPTIVE PRACTICE.It costs$365 to apply if you don't go through with the lease, not $40.I want my $325 Refundable Deposit refunded to me.Thank you.

  Business Response

  Date: 07/11/2024

  Hello ****, were sorry to hear about the complaint and confusion on what transpired over at ***************************************
  Based on the timeline, on June 5th you turned in the **** paid for the application fee, the reservation deposit and was then approved. You were scheduled to move in on June 10th.
  On June 7th a Move-in Checklist form was filled out, as well as a walk-through done for your apartment. This was filled out and signed by you.
  On June 10th, you cancelled your application.
  
  The reservation deposit is not called a refundable deposit, it is a reservation deposit that holds the apartment and takes it off the market. If you were denied, or It also counts towards your full deposit.
  
  According to the lease agreement that you signed, residents may cancel the agreement within 48 hours from the date of acceptance hereof by the Management Agent on behalf of the landlord
  
  From June 5th to June 10th, that was 5 days, thus why your reservation deposit was not returned.

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The staff will not give an account of charges they post to ******. ****** is a third-party website to pay rent and does not have access to accounting. The only people can give an accounting is the staff, ***************************** and **** *****. I've requested an account of charges three times via email. To date there is no response. I want to know what I'm paying for. I am not behind on the rent. I asked them to stop taking the insurance they charge; that request was ignored for months until they asked for proof of insurance. I provided it, but still no accounting for what they are charging.************************* <*********************>May 3, 2024, 12:52PM to mark.*****, customerservice Dear **** Staff @ *****************:You need to give an accounting for changes you list on Domuso Payment Website. What are the current charges for? Please itemize to identify all charges & send them to me by email only.Thank you,************************* ---------- Forwarded message ----------From: ************************* <*********************>Date: Thursday, May 2, 2024 Subject: ***************** - Requested Documents To: ***************** - **** ***** <************************>Thanks. There needs to be an adjustment to the amount due on Domuso. The balance of $54.45 was paid on April 30, 2024. Reminder: You have a copy of the letter showing I have had my own ***************** since January 2024. Adjustments need to be made to include that.My rent is $1215.00 Please make the adjustments to reflect the correct amount. ************************* ********************** ****.2nd Letter ************************* <*********************>Sun, Apr 28, 9:31AM Fri, May 3, 12:52PM to To: ***************** - **** ***** <************************>Dear **** Staff @ *****************:You need to give an accounting for changes you list on Domuso Payment Website. What are the current charges for? Please itemize to identify all charges & send them to me by email only.

  Business Response

  Date: 06/21/2024

  Hello ****************,
  We're sorry there is confusion around the financial situation with *****************. When you became a resident at *****************, you accepted a promotion for a free month of rent and 6 months of free cable and internet. The 6 months promotion ended and you started being charged for the cable and internet. The staff at ***************** let you know that we have a Change of Service Request Form ready for you to sign at the office. This is a form we require a signature on to start and stop any service. This makes sure we have complete authority by the resident to move forward with what change is requested. Please stop by the main office to sign the document.
  For the ****************** we require that our residents have renters insurance. We offer a wonderful package through a 3rd party company called ePremium. This is the default option, unless the resident decides to go with or switch to their own insurance. If that is the case, that is not a problem, they just need to submit the coverage to ePremium as they keep track of all residents and their coverage. This is something the resident needs to do, as we are not authorized to do this.
  
  There is a link to start this on the Arrowhead Garden Resident Information webpage for ********************** or you can go here -
  *******************************************************************************************************************************

  Our staff in the office will be happy to show you how to submit the document and information you have, but it's not something we can do on our own.
  
  Please know that we want to help make sure you are not paying for things that you do not want or need to, but unfortunately it is not as simple as us turning on and off a service. We are more than happy to help you, and if you would like to schedule time with our new ******************* Manager at the office, this person can help guide you through everything that is needed.

  Customer Answer

  Date: 07/10/2024

  
  ID number ********
  
  This case was not resolved. I made an appointment to go over the charges with **. and pay the rent. ***************************** came and attempted to bully me into doing it her way: "If you going to talk to my staff, you're going to talked to me!" This was not acceptable. Her manner was disrespectful to me.
  
  I left, but later returned at 4:45pm and handed a cashier's check for my rent to the woman directly across from **'s office as ** directed since she was on the phone.
  
  I called corporate and was told by ******* that a corporate manager would call me with a day and time I could meet with him.
  
  I waiting for that call.
  
  Sincerely 
  *************************
  

  
  

  Customer Answer

  Date: 07/15/2024

  Well, in addition, a corporate manager did call me after I sent my last letter and unlike ********************, she was very skilled and reasonable. She listened carefully.  She said she would work with the staff here to improve the management style. We worked out a resolution that brought my balance to zero, but the fact that I had to fight with ********************, get an area manager to help in a civil and respectful manner was/isn't daunting at all.  It's simply a pain in the neck residents shouldn't have to experience. We do though; and that's being polite! 

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was paying application fees to move into ******************************************, in Sept 2023, I had to pay a pet fee of $285 dollars. I told *************************, the woman taking my application, that my pet is an Emotional Support Animal. ************** said I would have to pay the fee before moving in, however, she said, If you pay $285 now then get a letter from your primary care doctor to show its an *** for your Disability, we will waive it and refund the fee. She gave no time frame within which to do this. I had a letter from my PC Doctor at the VA ******, ******. She stated, It's too old. It's got to be current. I was also required to provide ************** with records of my ***s health. I got that from the ************** in ****** where I adopted my pet. It was acceptable. I then paid $285 thinking the **** Corporation would keep its word. I attempted to get an updated letter from my PC *********************, at *************************** Franciscan, but I was told he had retired. I found out later that hed been diagnosed with cancer and was no longer able to work. It took a month to get another primary care doctor, but I got one at the same hospital. His name is *****************************. I got a letter from him and I gave it to Staff member, ***********************, who put it in my file. He told me hed see about getting the refund for me, but it could take time. When I checked back with him weeks later, I he said that a Corporate Manager said that since I hadnt completed the task in 48 hours, they would not refund it. I got a second, stronger letter from my ************ Dr, which details my disability and how an Emotional Support Animal benefits help me cope with C-PTSD which, by the way, is 70% service connected from the ******* War. The staff, including Manager ***************************** still refused the refund.

  Business Response

  Date: 03/14/2024

  Hi ******, upon further review, the information you have provided is satisfactory to our policy. We appreciate you going the extra mile and sending over the new document from your new doctor. We have credited you the amount for the Pet Fee that you paid, which was $250.00. We sincerely apologize for any inconvenience this may have caused you.
  
  If you have any questions or concerns regarding this matter or any other aspect of your residency, please do not hesitate to stop by our office to speak with one of the Community Managers. Thank you for your understanding and patience and we hope to exceed your expectations in the future.

  Customer Answer

  Date: 03/22/2024

  Dear BBB Staff,

  I'm very satisfied with how my complaint was handled.  I got a call from the business to say they would refund the money they owed me. That saved me time & money in court fees since I didn't need to take it there. You guys did an excellent job.  Thank you for your work.  I couldn't figure out how to post this as a response to the final complaint outcome, so I've sent it to you.  

  Sincerely, RK

  Customer Answer

  Date: 03/22/2024

  Dear BBB Staff,

  I'm very satisfied with how my complaint was handled.  I got a call from the business to say they would refund the money they owed me. That saved me time & money in court fees since I didn't need to take it there. You guys did an excellent job.  Thank you for your work.  I couldn't figure out how to post this as a response to the final complaint outcome, so I've sent it to you.  

  Sincerely, RK

  Customer Answer

  Date: 03/22/2024

  Dear BBB Staff,

  I'm very satisfied with how my complaint was handled.  I got a call from the business to say they would refund the money they owed me. That saved me time & money in court fees since I didn't need to take it there. You guys did an excellent job.  Thank you for your work.  I couldn't figure out how to post this as a response to the final complaint outcome, so I've sent it to you.  

  Sincerely, RK

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment is large and has more that 100 seniors, On Feb 21, 2024, the water pipe busted and the facility turned the water off. Residents were to go next door to use their two bathrooms and get their water. The facility indicated they have a water hose outside for resident use. This is a health hazard for many seniors, one has already gone to the hospital, those who cant get to the facility next door to use the bathroom. Some residents had to leave the facility to have better care. The water is supposed to be restored on Feb 23, 2024, that is two or more days residents are at risk. Is there a law against this health hazard? the water is not yet repaired and it has been 4 days. No water for drinking, cooking, bathing, This is hazardous, please assist in helping 240 residents .

  Business Response

  Date: 03/13/2024

  Hello.
  Yes, on February 21,  ********* unfortunately experienced a broken water pipe at the community. We immediately began working with our plumbing contractors to fix the pipes. Repairing the pipes is a multi-step process that includes a waiting period to allow a sealant to cure before turning the water back on. This is not a simple process, and we worked as fast as possible to fix the problem. 

  After the first incident happened, there were two other pipes burst that happened in separate sections, which has caused a longer delay in getting the water turned on.
  
  We were consistently working with ************** Utilities and the local *************** to help determine the root cause of the problem.
  
  We opened up access to the public restrooms located in The Cambridge next door for all residents to use. We also arranged for water hoses and buckets to use in filling the toilet tank.The management team at ********* also continued to offer bottled water to be delivered directly to resident apartments.   
  
  This was an unfortunate situation that we could not predict, and even to know exactly when the problem would be completely fixed. Our management team worked to be very communicative on the situation as things progressed, and our maintenance and janitorial staff worked consistently to fix the problem and assist all residents that needed help.
  
  The water was turned back on at 10:30pm on February 23rd and thankfully no further issues were discovered. Please accept our sincere apologies for the trouble that this has caused.

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an application process fee of $376.86 on 4/26/23 for each property named ***************** West ******* and TriCourt in **** **. After speaking with agents of both properties I was either not financially qualified, or available units were way to small to accommodate my needs. I have spoken to an agent who contacted me saying the charges would be reversed. It has now been 3 months and no return of monies. That of which I am paying interest.

  Business Response

  Date: 08/17/2023

  Hi ****, according to our records, on June 28, 2023 we issued a refund of $365 ($325 for a holding deposit and $40 for the application fee) to a credit card that ends in ****. There was a post date of June 29th. The payment software company that we use is called Domuso, which would be the company that issued the refund back to you. Please check with your credit card company to confirm that the charge came through. If there are any issues, please give us a call at ************. 

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a little over a month now my 82yo elderly father, who resides at the **** property on ******, has been trying to reach out to management to correct a bedbug infestation. His neighbor and also my uncle who resides in another building also have bedbug issues! My father has left several notes in the mailbox, emails etc. with no response. I myself have called six times with no response. The management office never has anybody in there but five days ago my dad saw a lady in the office for the first time in a long time. He told her hes been trying to get a hold of somebody about his bedbug problem and she just said we have been really busy and short staffed we havent been able to get too many issues. No resolution, she did not address a bedbug infestation or anything. I still have yet to receive a return call. I now have my attorney involved as this is a serious issue! My elderly father told me last week that he is not even sleeping in his bed anymore and sleeping on his couch at night because they bother him so much! He has baseline underlying anxiety issues and this is literally pushing him over the edge. This is in so many ways its not OK. I understand bedbugs can happen but the lack of response to this severe issue is unacceptable!

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived here in the SHAG apartments for a little over 2 years. When we moved in we had 2 cars, and were told we could park one in the surface parking lot, and if we wished we could pay $65 per month to park our second car in the garage. This is what we chose to do. Now, suddenly, we have been informed that we may no longer park our car on the surface lot at any time, day or night. The written notices we received state that if the management finds any residents cars on the surface lot they will have the cars towed. We find this sudden change to be unwarranted and ludicrous. Who, knowingly, would ever rent an apartment where they would not be allowed to park their own car? There are no signs posted regarding this change, and there is no mention of where any visitors we might have would be allowed to park. Apparently, when these buildings were beginning to be built, there was an agreement signed stipulating that the surface lots were not to be used by the residents of the apartments. However, this information was not disclosed to us when we signed our lease and moved in back in August of 2020. We would not have moved in if we had know about this!

  Business Response

  Date: 11/10/2022

  We appreciate having you as a loyal resident in our community.  We have had issues with non-residents parking in our surface lot. When this happens it makes it difficult for residents and customers of the library and our commercial tenants to find space.  We are in the process of ensuring only residents and guests are using the designated spaces.  If you have not already met with our community manager at ******* Village, to secure a parking sticker and register your car, please do so.