Complaints

This profile includes complaints for Seattle Yellow Cab's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seattle Yellow Cab

  2901 S 128th St Tukwila, WA 98168-3064

• 

  Seattle Yellow Cab

  912 Dexter Ave N Seattle, WA 98109-4613

• 

  Seattle Yellow Cab

  74 S Hudson St Seattle, WA 98134-2421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant: ****** ******** Business: Seattle Yellow Cab (App Service)Date of Incident: June 18, 2025 Service: Taxi ride from ************************************************************************************* to PRECOR INCORPORATED HEADQUARTERS, ******************************************************** Initial Complaint:On June 18, 2025, ****** ******** booked a ride via the Seattle Yellow Cab app, which provided an initial estimated fare of $48.00. Immediately upon reserving the ride, a hold of $70.00 was placed on Mr. ********** credit card. Upon completion of the ride, the full $70.00 was charged, representing a 46% increase over the quoted estimate. Mr. ******** possesses a screenshot of the initial $48.00 estimated cost. He maintains that had he known the true cost would be $70.00, he would have chosen an alternative car service.Seattle Yellow Cab's Response:Seattle Yellow Cab acknowledged the inquiry, stating that the actual fare was $68.10 with an additional $2.10 waiting fee, totaling $70.20 (slight discrepancy from $70.00 charged, but close). They explained that the $48.00 was "an estimated only, still depends on the traffic."Complainant's Rebuttal and Core Issue:Mr. ********** central point of contention, which remains unaddressed by Seattle Yellow Cab, is the discrepancy between the initial estimate and the immediate hold placed on his card. If the app's system was capable of calculating a $70.00 hold at the time of reservation, implying it had a more accurate understanding of the potential final cost (including traffic or other factors), then why was the estimated price displayed to the customer still $48.00? This suggests misleading advertising or a fundamental flaw in the app's pricing transparency, as the actual cost was known internally but not presented to the customer upfront. Mr. ******** seeks a refund for the $22.00 difference between the estimated and charged amount.

  Business Response

  Date: 06/19/2025

  Have to reviewing the trip it does appear that the driver took a longer route than expected the estimate mileage on the trip was 14.86 Miles our rate is $3 per mile plus a $3.60 drop rate and he had waiting time of $2.10 for a total of $50.28 I have refunded his credit card to only reflect a total of $50.28 I will speak to the driver and find out why he chose that route and this we're going to his record we're so sorry for the inconvenience this caused thank you for bringing this to our attention I have refunded $30.51 to your card you should see payment at your source of payment in one to three days

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted yellowcab and took a ride on Mar 10 2024 about 315ish, started from ************************* and ended at **************.when i got to the airport he didnt let me leave i said i paid through the app,he said the payment didnt go through (i think he might have turned off data or something)and I needed to do payment through his. so he had his private square machine to take ccs he put in a higher amount than the fare and forced 20% tip then told me to call the company to say i paid in cash and to cancel the payment so i did that because I didnt want to **** him off.But i didnt pay in cash, and i think he is scamming customers with higher fares Driver Name: *********************** Mar 10 2024 3:48pm ***** (32 + 20% tip)Supposed to be about 27$

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Driver never showed up to the correct location. I called the support line that was supposed to redirect the driver, but the cab never came. I was charged for a ride that never happened. The Yellow Cab support team acknowledge that the ride did not occur but they will not process the refund. I took a Lyft ride instead. Attached is the proof of taking Lyft instead of the cab ride. I also included the posted credit card transactions.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website advertises a flat $40 rate for anywhere in the downtown Seattle area, to the airport, for a single fee. I was charged $10 in excess over the promised fee from the website and from booking. When I called they company to tell them my complaint, I was told that I couldnt receive this discount because I wasnt picked up from a hotel. When I mentioned that it is not a requirement on the website that says that, I was told well we are working on the website. I mentioned this is false advertisement, and was told sorry, but there is nothing we can do we are working on fixing the wording. And I feel that Ive been scammed. I would have never gone with a company who knowingly mislead me for a price they did not intend to honor. They blatantly lied

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two issues with different drivers. I have called on multiple occasions and left messages as well as submitted my grievance via email only to be ignored.First, on 10/8 driver **** did not run the meter and then charged me $30 from ******* to downtown. When I arrive at the hotel I was informed the only flat rate is what's posted inside the cab ($40 to the airport from downtown). When I asked for a receipt he oddly tore off the bottom of the paper for some reason; I'm imaging that contained some incriminating information. I was told it should have been a $20 ride. On top of this the driver crammed my suitcase into the back, wheels out and crushed it breaking the wheel off.I was forced to take another cab to the airport on 10/13. On this occasion driver ***************************************** the flat rate of $40. This time when I asked for a receipt the driver pulled out his phone and made me pay him personally using a Square device. I will happily provide images of the receipts if needed. I am including the broken wheel for reference to the damages.