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Business Profile

Wood Product Sales

Crafthammer Design LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Product Sales.

Complaints

This profile includes complaints for Crafthammer Design LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave Crafthammer a $2,800 deposit for a number of items to be provide for a new house we were building. After four months he informed me he cracked one of the pieces of wood I provided for a powder room counter. I at that point informed Crafthammer that I would NOT be using him for the rest of the job given we were trying to complete the construction and get our certificate of occupancy so he was holding up all our plumbing. I asked for an invoice for the one bath counter he provided, and for my original wood back so I could use as accent pieces. Three months later, no wood, no invoice and no return of my deposit. Happy to pay for the one piece he didnt break but it was not worth $2,800, given the entire bid was $10,400 for two bathroom counters, an 12 mantle and a 14 concrete hearth. Of which, again he sanded and stained one piece that I provided the wood for and NOTHING else. I do not expect him to do anything but thought it best to file a complaint first so others know that a) his work is amateurish at best and b) he has more excuses than tools.

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2022 I gave ******************* of Crafthammer Designs a $4000 deposit for a table that he indicated it would take a month to a month and a half to complete. After after many attempts to keep ***** on track with the project, including purchasing additional materials myself and giving them to him, it had still not been completed by January 2023, at which time I was due with my first child and therefore requested a refund of the initial deposit made as it was more than 5 months past the timeframe he committed to. He agreed to issue a refund but it is now May and I havent seen any refund or even materials from the job he bid on and we contracted him for after numerous requests. **** also be following up with other entities for resolution.

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 2, 2022 I paid $3200 deposit to ******************* (aka Crafthammer Designs) as half payment for a commissioned desk and cabinets. He indicated it would *********** to 8 weeks to build (and deliver). After numerous excuses over seven months by Sept 6 2022 there was still no sign that he had even begun to build the desk. So I requested a refund of my deposit. ************ indicated he would refund the deposit but since then repeatedly promised to repay the deposit "next week", "tomorrow", or "by the end of the month." that he did not follow through on. While he did repay $500 in Nov, Dec, and Feb, bringing his outstanding debt to $1700, at the pace he has been repaying my deposit it would take him until summer 2023 to zero out his debt. Yet he has repeatedly stated that he had the funds in his account to repay my deposit and has never offered credible reasons why he could not simply return the balance of my money he took for something he never even started on. Instead he has been lying and delaying for almost 6 months dragging his feat on providing a deposit refund. He clearly earned his F rating from BBB.

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gave him a $2200 deposit for a project on 1/20/22 for a project he said would take roughly a month to complete. After months of excuses (when I could manage to get a hold of him at all), I finally asked for a full refund. He gave me $1000 of it back, and Ive been waiting 2 months for the remaining $1200 which I have yet to receive (though he keeps giving me more excuses and empty promises about when I can expect it, the dates of which come and go with no retribution). This guy cant be trusted and I want my money so I can hire a real professional with integrity. Ive attached the original estimate and PayPal receipt and have miles of text messages since asking for a refund, if you need to see them.

    • Initial Complaint

      Date:10/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired ***** to turn our heirloom family piano into three tables. We signed a contract last October with a completion dates of December 2021 (see screenshot). 12 months later we have no pieces, no response from him and continued excuses/promised of completion every week since March with nothing. I have text record of everything. We want either a deposit refund or completion of the work. This piano is priceless.

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted Crafthammer Designs about creating a outdoor patio table for us in June 2021. We got in touch with ******************* the owner, designer and fabricator. He told us he was able to create a fire table for us for $3,400 and wanted us to pay a deposit of $1,700 and also $740 for the fire producing element he would purchase from his distributor to use for the fire table he would create.He sent us a hand-sketch drawing of what the table would look like and a contract. He also sent us his Venmo info for us to pay the 50% deposit and amount for the heating element. Total of $2,440 was paid to him via Venmo.Over the course of 1 year, he has given us excuse after excuse as to why he hasn't been able to deliver or create the table. We have evidence of all communication via text and emails. We asked for a refund as we have not seen anything produced for us and it has been over 1 year now. He has stated he will refund us. We spoke with him and he agreed to refund us by a deadline which has passed. We have not seen the refund and he has stopped taking our calls and not returning texts.This is a scam and he is a fake contractor.

    Crafthammer Design LLC is NOT a BBB Accredited Business.

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