Complaints

This profile includes complaints for Banfield Pet Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Banfield Pet Hospital

  18101 SE 6th Way Vancouver, WA 98683-7509

• 

  Banfield Pet Hospital

  7501 SW Dartmouth St Tigard, OR 97223-8655

• 

  Banfield Pet Hospital

  14405 NE Fourth Plain Blvd # 124 Vancouver, WA 98682

• 

  Banfield Pet Hospital

  130 SE 192nd Ave Vancouver, WA 98683-9504

• 

  Banfield Pet Hospital

  7535 SW Barnes Rd STE 109 Portland, OR 97225-6269

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do NOT go to Banfield. If youre an animal lover you want the best care possible for your animals right? This is a place you need to stay far from. They did absolutely NOTHING to help me but charged me almost $700!? The practice manager is awful and very unprofessional. And to get a hold of someone to resolve the issue is literally impossible. (Trust me Ive tried). Ive been with Banfield since 2014 but this was enough to get me to realize I will not ever go to a vet clinic and trust them with the care of my animals if they have clinics like this using their name.

  Business Response

  Date: 09/01/2022

  Thank you for providing us this feedback and the opportunity to review and address these concerns. Banfield strives to partner with every client to provide quality medical care and client experiences, and we appreciate the opportunity to respond to concerns. 
  
  While we certainly understand how difficult it can be to keep a young ***** calm while they recover from a broken bone, the Banfield medical team provided appropriate care, recommendations, sedatives,and pain medications. We are sorry to hear that **** was able to chew through her e-collar and bandages, however we will not be providing a refund for the appropriate care that was provided.
  
  Furthermore, we do have records of several conversations that took place regarding this matter and while the leadership was not able to resolve this concern to your satisfaction, they were available to you to discuss these concerns.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called ******* ********** ** to see about an appointment for Precious Peanut drop off for her issue was told by ******* we are not allowed to to change Dr if we choose to do this they will run all new labs and exrays and more test for new diagnosis on her this is not the first this this company has done this this us! Nor the second nor the third it would be the fourth time with the same result! As a customer for twelve years! Not missing any payments! For a staff member to tell us that we are not allowed to come to this location when clearly we are to use any its allowed it is what we pay for and the tell us we will be charged for all kinds of tests that have already been done three or four times is unacceptable is the reason for this complaint

  Business Response

  Date: 09/01/2022

  We have escalated this concern to the local Hospital and Field Leaders to follow up with you. We have instructed them to do so within 3-5 business days in order to discuss your concerns and your desired resolution.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are retired senior citizens and joined Banfield Wellness Program in August of 2009 for our Pomerania dog named Kojo. We have paid for his care on a regular basis with an automatic draft of $56.95. **** had developed a persistent cough. We advised Banfield of this on several occasions during wellness exams in 2020-2021 and we offered to show videos of this cough but were only allowed a drop-off and were denied a face-to-face with a veterinarian. Finally in June of 2021 he was prescribed hydorcodone-homtropic 5-1 but the cough persisted. We again advised Banfield on his next wellness exam (buy way of a veterinary technician in late 2021) of his coughing. Again, we were not allowed a face-to-face with a veterinarian, only a drop-off. During ****'s grooming session in March of 2022 at PetSmart he had a collapse. Thankfully the groomer took him to Banfield and they administered oxygen and it was then that we were first told that **** had congestive heart failure.**** was treated twice at VCA's emergency room in March and August of 2022. We had to have **** euthanized on August 23, 2022. ****'s last Banfield visit was July 11, 2022 for a heart worm treatment.We called to inform Banfield that **** had passed and, to add insult to injury, were told that we were on the hook for 11 more payments to Banfield. Come on folks! We lost our beloved dog.All we are asking for is forgiveness of the remaining portion of the contract. Inflation has hit us very hard.

  Business Response

  Date: 09/02/2022

  Thank you for providing us this feedback and the opportunity to review and address these concerns. Banfield strives to partner with every client to provide quality medical care and client experiences, and we appreciate the opportunity to respond to concerns. 
  
  We are deeply saddened to learn of *************** loss. Our thoughts go out to the Booth Family during this difficult time.
  
  While we certainly understand the frustrations our clients faced over the last 2 years regarding the limited availabilities and the lack of face-to-face care, we were severely limited in how we could provide care to our patients during the ******19 pandemic.
  
  Optimum Wellness Plans (***s) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy, wellness plans include nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chaton-demand support on the Banfield app and more. Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions; however, discounts would apply. The *** package of preventive care services is designed to be delivered over the course of a year and at any Banfield Pet Hospital. Clients can elect to spread the cost of the *** over a year with monthly payments or they can choose to pay up front for the entire annual cost of the ***.
  
  The *** for Kojo had renewed on August 4, 2022. However, as no services were provided on the new *** there is no balance owed. The *** was cancelled as of the day of this response at no cost. There will be no further monthly withdrawals for this account.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for monthly wellness programs on both dogs.Both have been going for few months. Yesterday 8/28/22, we were advice the would be ready for pick up from Vet visit at 2:00 pm. At 1:30 I was called again advising me to pick up the dog sooner because he was aggressive. I arrived at Banfield to have to wait 20 minutes.**** had been going to the same Dadeland location with no issues. If he was aggressive, why did we have to wait? Home later that evening, I notice his s****** red and swollen. He was perfectly fine when he was dropped off. I called and was informed no possible side effects to the vaccine or pyrantel. Obviously, something happened while he was dropped of waiting alone inside.I am puzzled, highly concerned , and as I write this now ****** OFF. I wish I had read all the reviews prior to signing up to the program. I do not feel comfortable returning or trusting any of Banfield staff again.Please cancel the wellness program for both dogs immediately as of today! If this was your pet, you would not want to return. I have called 2x and there are no managers to speak with. I have left messages & emailed with no responses. I did not pay for my dogs to be left there and taken home injured.

  Business Response

  Date: 09/01/2022

  Thank you for providing us this feedback and the opportunity to review and address these concerns. Banfield strives to partner with every client to provide quality medical care and client experiences, and we appreciate the opportunity to respond to concerns. 

  **************** was contacted on August 30th and again on September 1st by the local hospital leaders to discuss her concerns and resolution options. **************** has opted to continue care for **** and Snow Ball at another Banfield location.

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17796550
  
  I am rejecting this response because considering it was a medical health injury on heir part, it took 3 days for a person to contact me.  It should not take this long for Banfield members or any pet owner to have to wait or escalate an issue for a response. 

  I am requesting Aug 2022 membership fee AND that of incident visit be refunded to me.   I should be compensated for the carelessness of whomever staff fault this was.  I should also be compensated with this refund for the waiting for my dog, for a responses to correct this and being UPSET.

   

  I hope your pet goes in healthy and comes out as dropped off.

   

  Sincerely,
  
  ***************************

  Business Response

  Date: 09/22/2022

  **************** was contacted on August 30th and again on September 1st by the local hospital leaders to discuss her concerns and resolution options. **************** has opted to continue care for **** and Snow Ball at another Banfield location.

  No refund was discussed at that time. If **************** would like to continue discussions regarding a desired refund she will need to speak with the local hospital leadership again. 

  We believe that this case has been addressed.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to bring ***** to a new vet to have his teeth checked again...that's initial visit, anesthesia, blood work, dental xrays. On ******* Well it's been a week and a half and I still haven't heard back from Banfield...Spent hundreds and still waiting Aug 16, 2022, 12:37 AM (9 days ago)to Banfield Well it was made clear to me that they would be taken. You all said that you would let me know what other teeth would need attention. My discussion with the vet was that ***** didn't need anything else done at that time. But yet, two weeks after his tooth cleaning with you all, he started rubbing the side of his mouth again. And yes, I should've addressed this sooner but between working two jobs, a mother that was dying and all of the other things on my plate, I couldn't address these things at that time. I must admit that I really didn't want to second guess a doctor that was trained specifically to take care of this. But now, I'm certain that he still has issues. If you took the xrays, after speaking with other vets...for sure, you would've seen that more needed to be addressed. I don't feel comfortable bringing him back in to you since my visit with *****...I walked out. Where every other vet in the area allows us to go back with our fur babies...you all are still on this useless covid kick. With how filthy the front office was on the morning of her appt, I can just imagine the condition of what it's like beyond the doors. So you tell me, where do we go from here?

  Business Response

  Date: 08/29/2022

  We have escalated this concern to the local Hospital and Field Leaders to follow up with you. We have instructed them to do so within 3-5 business days in order to discuss your concerns and your desired resolution.

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17789047
  
  I am rejecting this response to Banfield because I am never bringing either one of my pets back in to them.  All that can be done to kind of alleviate the issue is to reimburse me for what I've asked so that I can have his teeth addressed by another Vet.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/06/2022

  Representatives made several attempts to reach ******************** to discuss her concerns. As she is unwilling to speak with our representatives we are unable to resolve this complaint to her satisfactions. 

  We must decline the requested resolutions

  Customer Answer

  Date: 09/13/2022

   
  Complaint: 17789047
  
  I am rejecting this response because: I work two jobs and do not have the availability to speak on my phone at my leisure. I've responded to them several times through email. They clearly don't want to put anything in writing.  They clearly don't want to come to any sort of compromise. They clearly don't want to be held accountable for anything. In the interim, folks continue to bring their pets to this clinic. I know that when I first started calling around for a vet in my area, appts were super slim with a pretty descent wait period. Banfield was the only animal clinic I could get in quickly and now we all know why. Shameful...absolutely shameful. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/21/2022

  The local hospital leaders attempted to speak with ******************** and responded to her email on 8/31/22. While ******************** declined to reply or respond to the hospital leaders to discuss her concerns she continued to escalate her concerns to outside agencies.

  As ******************** has indicated she will not be returning to our facilities, and she is unwilling to communicate with the hospital team (who is available 7 days a week) we must continue to deny the requested reimbursements. 

  Banfield has addressed this concern to the extent that we have been able to.

• Initial Complaint

  Date:08/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Baffled offers a wellness plan for dogs. When we started with banfield well over 5-6 years ago our dog had allergies. Banfield provided her with shots. As she was getting older the allergies were worsening and they could not figure out why she was not reacting to the treatment. We have been paying a tremendous amount of money for medicines, shampoos, we even paid for them to send off for testing, on what she is allergic too, On the phone the doctor told us on two occasions she encouraged us to get a second opinion because she knows it is frustrating not knowing why the dog is not reacting to treatment. At this point our dog is suffering she is in clear pain and the vet told us to get the second opinion. We did as she told us. The second option was not cheap out of pocket we paid 192 for that, For banfield alone we were paying monthly for their plan, now we are told we have to pay another 192 to cancel their wellness plan. They have done nothing for our dog. She is in constant pain, we are spinning in circles and were told it could take up to another 12 weeks to see if a food trial will even work. You see when we were told to get a second opion we did. We were happy we did because she is already feeling better and does not lick like she was before. Scary thing is had we not done so when we did who knows what would have happened. Banfield though needs to take a look at the plan, their decision that we need to pay them more is outrage, We have paid more than enough not to mention she is not getting her teeth cleaned and will not be back there. Cancel the plan and we will not pay them another cent.

  Business Response

  Date: 08/29/2022

  While we appreciate every opportunity to review, discuss and address our clients concerns we have been unable to locate the medical records for this client/pet. If we are provided with the owner of record (name on medical file), pet name and/or the phone number on the file we will be able to review and address this matter.

  Customer Answer

  Date: 09/03/2022

   
  Complaint: 17783865
  
  I am rejecting this response because:
  Name on account is ********************************* and ******* (****) ******** phone ********** or ********** which is tied to this better business bureau complaint. The same email address ********************* is also on the account and our dog name is *****. There was no reason they could not find it the first time with the information given. 
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/09/2022

  Thank you for providing the additional information as this proved to be extremely helpful in locating both the medical records and the local hospital.

  We have escalated this concern to the local Hospital and Field Leaders to follow up with you. We have instructed them to do so within 3-5 business days in order to discuss your concerns and your desired resolution.

  Optimum Wellness Plans (***s) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy, wellness plans include nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chaton-demand support on the Banfield app and more. Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions; however, discounts would apply. The *** package of preventive care services is designed to be delivered over the course of a year and at any Banfield Pet Hospital. Clients can elect to spread the cost of the *** over a year with monthly payments or they can choose to pay up front for the entire annual cost of the ***.
  
  Typically,a client can cancel an *** at any time but if cancelled four or more business days after the effective date, Banfield is entitled to recover the lesser of (1) retail value of services and discounts used under the *** minus the monthly payments made or (2) remaining monthly payments due under the term of the ***. 

  We will provide the local hospital with your requested resolution for review.

  Customer Answer

  Date: 09/13/2022

   
  Complaint: 17783865
  
  I am rejecting this response because , as a business they are charging for something in which we are not receiving. We were told not once but on at least three ocassions to get a second opinion. We did that, our pet has not only thrived from the second opinion but she has gotten better. I do not see how making a pet miserable with no resolution money being paid to try medicine and no we are being forced to pay a plan that with not be used? We refuse to bring our pet back. She did not get her dental  cleaning it was canceled she was given box of heart worm pills that she cannot have  so we had to buy another again at banfield you are we paid double for tons of stuff we have been out all the extra money in some cases triple and now you want us to pay for a **** That will never be used. Do the right thing and cancel and refund our money since this complaint started. They have wrongfully taken money out of our account even thought the debit card was removed. Our next step is to dispute with the bank. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my pet with this vet service for years and I received a call for an appointment for both of my dogs , as the renewal time for another contract is coming soon. I explained and made sure the tech I was talking to came from the Posner store in ***********, ** *************, she said she was I explained about how I take care of my Mother with ******** and I need an early morning appointment, she said she would do that and send me an email with the appointment date and time, I get the email with 9/22/22 at 4 pm and 4:30 pm , so I called the store and spoke with ******** she informed me they only have one Dr *** and she does surgery in the AM and that is the ONLY time available in the WHOLE month of Sept and going into October, so I called the ******** center the rep there told me they only have one vet there and they dont have availability too. So I requested the headquarters phone at ************ spoke with ********* at 2pm on 8/26/22 she informed me that I needed to call the Posner store back and request the practice manager I have tried several times and keep getting disconnected. I paid the year in advance which was over $1000. and I dont do dental work which is covered by the plan saving them $$ of which I shared with them, I didnt have issues with them until we moved to the area. All I wanted was a before noon appointment and they keep their contractual obligations to see my Dogs when I am available so I do not leave my dogs all day in a cage to see the vet, they have a duty to honor their part and what I was told on the phone due to my situation. Its not my fault they cant keep vets

  Business Response

  Date: 09/01/2022

  We have escalated this concern to the local Hospital and Field Leaders to follow up with you. We have instructed them to do so within 3-5 business days in order to discuss your concerns and your desired resolution.

• Initial Complaint

  Date:08/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were threatened with collections to pay a past due amount of $312 for services we were never asked to renew. We had signed up for 1 year and Banfield kept on billing us after the year was over. We tried calling to resolve the issue but all they kept on saying is " we will send you to collections" instead of trying to help us.

  Business Response

  Date: 08/27/2022

  We would be happy to look into this concern for you, unfortunately that contact information provided in your complaint does not match a client record. Can you provide us the owner of record on the account? pet name? phone number?

• Initial Complaint

  Date:08/26/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/26/2022: I have 3 dogs and have had wellness insurance for the last 12 years that is $1,800 a year plus any additional out of pocket cost. In the past few months I have been very dissatisfied with Banfield and the Vet which by the way there is only 1 Vet left at this ******* Park Location ****************. I canceled my Wellness Plan today for good and will not return to Banfield again my pets had a dental appt and after I called and said I was running 15 minutes late(road closer/construction) if it was still ok if I take my pets they said "Yes" and when I walk in through the doors I am being told your appointment is canceled after waiting 2 months for this appointment. I would have not been upset if I was told to reschedule when I called but, they made me come in to tell me I had to reschedule. Also, I am always having to struggle to book cytopoint injections for my pet because, we have to wait weeks for 2 second injection and I'm out the door. I am very disappointed with the care from the vet I believe she is being setup for failure being the only Vet at this location and she cannot make a solid decision (ear infection) without a test being done and me being charged more money! I am happy to be out of this contract and take my furry babies to a Vet who is experienced and make solid medical decisions with compassion for pets! I do not mind paying as long as my pets are being taken care with compassion and confidence. Think twice before coming here unless there are drastic changes in the future because, this place was not like this in the past years! Maybe they need to clean house and start with management because, this place is lacking leadership skills.

  Business Response

  Date: 08/27/2022

  We would like to opportunity to escalate this concern to the local Hospital and Field Leaders to follow up with you, however you indicate that you desire no follow up.

  Please let us know if you are willing to discuss your concerns.
  

  Customer Answer

  Date: 08/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a puppy and applied to the wellness plan at Banfield hospital located in ******* *********. I was told my monthly charges will be ***** and this is want is needed for the well being of my puppy so I went along with what was being told I had to have for his health. Their was an Al cart charge that was never told to myself or to my husband that it was optional to receive my puppy has not been to the vet since April and the usage of this product was used four times after being told we had to have this product at the front desk with the plan. Well I called back in April about the charges and was told by customer service this service was optional not required to maintain the health of my pup I asked back then for the agent to Remove the service and it never was removed I asked them To removed any other service that was not use and was optional and that was not use now I have a balance of ****** that is due for services that has not been used since April of this is and paid and Al cart price for ****** for heat and flea prevention when we never needed it from the start I am asking for a refund for the service that was charged to us that was unhanded and cramping to myself And my family this is unethically and a poor judgment of intergy to make your customer pay for something that is optional by telling them it has to be in the plan. My pets name is ******************

  Business Response

  Date: 08/27/2022

  We have escalated this concern to the local Hospital and Field Leaders to follow up with you. We have instructed them to do so within 3-5 business days in order to discuss your concerns and your desired resolution.

  Customer Answer

  Date: 08/27/2022

   
  Complaint: 17744664
  
  I am rejecting this response because:  there is no proof of solutions I spoke to someone and still have no prooof of solutions in written form
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/02/2022

  **************** spoke with a representative on August 26th to discuss concerns and resolution options. As the representative needed to research OWP options **************** was informed that they would follow up with her after 8/31. We ask that **************** provide the representative a few days to finalize details and reach back out to her.