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Business Profile

Clinic

Vancouver Clinic Inc PS

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vancouver Clinic Inc PS's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vancouver Clinic Inc PS has 4 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/10/25, I visited Vancouver Clinic as an uninsured patient to get a rapid strep test. I was told by staff that the visit would require a $200 deposit, and if I only received the test without additional services, the final cost would likely be less, and I might receive a refund.I only received the rapid strep test no additional exams, treatments, or lab work. During the visit, the provider told me the office visit would cost around $100 and the test would be about $50, which aligned with the initial estimate.However, not only did I not receive any refund, I was later told by the billing department that I owe a total of $360, far above the $200 I already paid. I was not informed of this at any point during or after the visit, and no itemized bill was provided until I followed up myself.I believe this is a case of misleading billing, lack of price transparency, and potentially predatory behavior toward uninsured patients. Had I known the final cost would be this high, I would have sought care elsewhere or not at all.They lied to me multiple times, used a bait-and-switch to lure me into the office, and the whole time there was zero transparency.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had three visits at the Vancouver Clinic in February of 2024. I believed it was still covered by my insurance and at no point was I notified otherwise. One visit was a very brief and unprofessional encounter over telehealth which I had to contest as not being appropriate healthcare, I needed another visit to get healthcare and they attempted to bill for the non-appointment anyway. The third visit was a follow-up because I had an allergic reaction to the antibiotics prescribed at the one actual visit I had. They took more than 9 months trying to "resolve" the non-appointment, I called several times and they said they were still working on it. This week I was served with papers for small claims court. They may have sent something in the mail, although many people online say they were sent to collections without being notified. I definitely received no voicemail from the Vancouver Clinic.

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed a bill from here it was a routine physical ,once a year they billed my insurance for two office visits for that one visit my insurance is not going to pay the second one . Have a copay for the physical then it is covered completely . They sent me a bill for a second office visit for over 300 dollars claiming because we talked about medications that it is a seperate office visit. I have been going for over two years for the same thing we have always discussed medications etc and I have never been charged for this. To me this is deceptive and I should have been informed ahead of time that this would incur additional fees so I had the option to decline . Is this not what your yearly checkup is for?

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was dupped to take an allergy test by a doctor when my issue was a dermatology department , I still don't have an answer on what my issue is , I was sent a full bill because my insurance did not cover the test , I contacted Vancouver Clinic billing department customer service and wanted to file a complaint and claim , 1st ****** told me to file a claim with the insurance company , 2nd ****** took down information , 3rd ****** told me there is no way to file a complain and just pay the bill or it will go to the collection agency , 4th ****** took down the information and told me a supervisor will contact me , I just received a bill from the collection agency , my first interaction with the customer service department was in June of 2024 , it is January of ********************************************

    • Initial Complaint

      Date:08/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was inpatient at ********************************** in February of 2023. Somehow The Vancouver Clinic got an old billing address that I have not lived at for ********************************************************************************** full within days of receiving the statement. They did not have my correct phone number either. As a result, they turned my account over to ***************************** They are telling me it was my responsibility to update my demographics and they got the address from the hospital which I know is not accurate if EVERY other provider including the ambulance company had the correct billing address. I expect The Vancouver Clinic to make this right or I will continue to escalate and am not opposed to contacting the Washington Attorney General ******************** to file an Attorney General complaint. They need to make this right and remove this from **************************** and my credit report.

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for a wellness visit to a new doctor. I was charged ****** for talking about things outside of the wellness visit. I don't even know what that means anymore but I thought I would explain the 5 different things that were a concern to me. I'm on ******** and can't afford extra bills. Especially not on something that should have been covered. This seems really shady too me and seems like they are billing people extra because they can get away with it. Please at least look into this practice. I would have been more than happy to pay a copay but not this.

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/8/24 I transported a 80yr old friend to the Vancouver Clinic in ************ for MOHS surgery. It started at 10am and on average takes 3-4 hours or more. At 1215pm I received a call from my friend stating they still had a little bit left to get but that the Dr decided they needed an hour lunch break and to come back at 130pm. This is unheard of and I said it was not ok to stop mid-procedure for an hour lunch break. I was met with attitude from the receptionist, Well the Dr has to eat or they might get shaky hands. Are you kidding? This is beyond unprofessional and borders on elder abuse. This is a complete error on this companys judgement. The level of care here is atrocious for people with ********* elderly and afraid to advocate for themselves.

    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Feb 2023 I had my eyes examined at the Ophthalmolgy Clinic. I was told my prescription had not changed and I have glaucoma. Used my insurance and paid $500 for new glasses and lenses. I complained about the scrip, and was given another examination. In March 2023 Ophthalmology Clinic admitted they were wrong, had another examination, and they said I didn't have glaucoma, and provided new prescription. I spent $684 for another pair of glassed and new lenses. When I picked up the glasses, the calculation of the progressive was off and I could not see through the glasses. They did them again, but were unable to fix them on my face properly. I filed a complaint with administration. Only received a call from the supervisor, who was not very helpful. Finally, I had to wait, but I made an appointment with Peace Health Ophthalmology Clinic for a second opinion, so at least I would have something in writing. I had a doctor examine me. I was told that for my eyes, the second prescription from Vancouver Clinic was wrong, the lenses were wrong, and the fitting was wrong. I filed a second complaint with Vancouver Clinic but again they refuse to respond. When I asked for the chain of command, because there was no follow up on my first complaint, administration was very vague and unwilling to reach any resolution. Administration did not have a viable process for my complaint, and if they had one, they did not want to provide one. I do not want to be seen at Vancouver Clinic Ophthalmology for any reason. I want a return for the amount I paid for the two pairs of lens.

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *****, ************ The visit was in November 2022; I already paid $188 towards this bill, insurance paid $219, and today, I got hit by the last portion of this bill: *****. Just a day before my appointment with them. This brought up my old grievances with Vancouver Clinic. ****************************** treated me then. I told the doctos that I only agreed to the tests if they would change the course of my treatment. I had had a low-degree fever for weeks by then. He tested me for viral infections. It appeared that he wanted to rule out viral infection so he could describe antibiotics to me. When I walked in, I told him that I thought I would need antibiotics. After all tests came back negative, he said I did not need antibiotics. Those tests did not change the course of my treatment. And also there is no treatment available for those viral infections if I had tested positive. I messaged the doctor, but he did not give me the courtesy to reply. The other issue I had with the clinic was with a different doctor, in 2022. My daughter (*******************) had a stomach ache. She was not in visible pain when we arrived. We talked to the doctor ******* and I told him that if the problem came back, we would get the ultrasound done. He told me that if I did not go that day, my daughter could not have children. This wording is unprofessional, and guilt-tripping me into a procedure. A professional doctor would have explained what made him worried and the chances of that possible diagnosis and allowed me to make an informed decision. When I contacted the clinic about the issue with ************** they brushed me off; they did not even try to understand my point. They demanded payment, which I took care of. **** they demand more payment just a say before my appointment- without acknowledging my complaint, learning from it, and improving their services and communication. We go to doctors because we need help and not for unnecessary medical procedures that are not clearly communicated to us.

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took our Daughter to ****** hospital on June 19th, her appendix needed to be removed. We had her appendix removed. After dealing with ****** billing (which was very helpful) we got a bill from Vancouver Clinic with just a total - no explanation of costs. We didnt even know Vancouver clinic saw our daughter. When I asked for a breakdown of the bill they wouldnt send it because of company policy they needed approval from my daughter. We finally got them to send a breakdown of the bill and now I am in collections. I feel I should not be in collections over their company policy now that theyve sent me what I needed, we have started the claim process- if you can get them to take me out of collections that would be very helpful. I dont even want to pay this since I feel bated - we did not go to ****** ER in Salmon Creek to be billed by Vancouver clinic on Millplain - this whole charge of $1,814 is theft in my opinion. Please ask them to remove me from collections- we have started the claim

    Vancouver Clinic Inc PS is NOT a BBB Accredited Business.

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