Complaints

This profile includes complaints for Oregon HotSpring Spas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oregon HotSpring Spas has 6 locations, listed below.

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  Oregon HotSpring Spas

  915 SE 164th Ave Ste 103 Vancouver, WA 98683-4469

• 

  Oregon HotSpring Spas

  16112 SE 82nd Dr Clackamas, OR 97015-8594

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  Oregon HotSpring Spas

  25725 SW Gwen Dr Wilsonville, OR 97070

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  Oregon HotSpring Spas

  16205 NW Bethany Ct Ste 108 Beaverton, OR 97006-4687

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  Oregon HotSpring Spas

  10367 SW Canyon Rd Beaverton, OR 97005-1918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order for a hot tub with an expected delivery date of 4-6 weeks. 2 days before 6 weeks (the last day they would be open for pickup) I called asking if there was any info on our hot tub. For the second time in a row calling, **** was rude over the phone and eventually hung up on me. I called another Oregon hot tub location asking for the manager and was given a phone number. I called it and he said it was delayed due to higher order volume. Then today 10/3/24 I received an email stating that there was an error on our legally binding contact and he was going to have to change us about $330 for tax due to us being out of state. Now this company has a policy where you have 14 days to cancel or you have to pay 20% of the deposit. Had this been told to me prior to the 14 days I would have cancelled and bought my hot tub in ********** where I live. Be they waited 7 weeks to email us the mistake. I then told the manager I am done with the rudeness of the employee, not following up with what we were told, it being late and them trying to breach the contract with suddenly adding $330 and I just want my money back and he said he can't do that without the 20% being held. But had they told us from the beginning I would have cancelled in the time period.

  Business Response

  Date: 10/14/2024

   

  As the hot tub was being purchased for a home in Washington state, sales tax is not negotiable.  Tax being left off the purchase order was an oversight, but we expected the customer to know they are required to pay tax as well.  As the customer did not want to pay sales tax, and we are obligated to collect sales tax, we agreed to charge tax but to give them a store credit in that amount.  The customer agreed, paid for the spa, and picked it up last week. I'm assuming this complaint is older as the issue has been resolved to my understanding.

  Customer Answer

  Date: 10/14/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22378917, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Rylee Pelkey

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in to file a complaint with the headquarters of Oregon Hottubs and Spas. They recently crafted an email marketing campaign for black friday sales and emailed it out to an unknown number of consumers. In the email they advertised 5 hot tubs at a special price point. In the same email they request consumer information. I filled out the form as I was interested in a couple of the hot tubs included in that email at that price. I got a call on thanksgiving day/morning. I was told that the hot tub I wanted in the email was not the price advertised and that they were only selling a brown one at that price. They said it was a marketing error and just used the wrong color hot tub in photo, I was also told that they had none of the hot tubs in the email left for sale. The email also offered no disclaimers such as limited quantities, specific model numbers/ colors etc. The following day (actual black friday) I followed up and was once again told that none of the hot tubs in the email were available/left at that price. Essentially they had sold out of every single hotub in that email, all five models, at that price. I questioned stores across the state of oregon and was given that same response as well. I am filing a complaint with you in regards to the nature of their marketing and client information collection practices and would like to refer specifically to oregon's anti trust regulation and fair trade practices law ors_646.607. When I visited a show room, the advertised models (some of them not all) were sitting on the showroom floor. When questioned about this I was told it was not the model number they were selling in the email nor the color. I specifically stated this was considered deceptive marketing tactics. I was told to forget about the email. This is highly deceptive marketing. The company needs to be held accountable for this and remove the email or provide the models advertised in the email campaign when I am standing right in front of it.

  Business Response

  Date: 11/30/2022

  Good Morning,

   

  I apologize if there was any confusion. It looks like there was an error in the email that was sent out to our customer base that did not specify that there were only select models that the special pricing applied to. We would like to honor the pricing you received on the flair model you were interested in.  We normally do not offer our floor models for sale as we set our floors for the year. We do currently have the Flair model available in the Tuscan Coastal Gray,  Alpine White ****** Ice Gray Expresso. If you would like to explore those options please reach out to me directly and I can work to facilitate with our onsite sales staff. My direct email is *********************************.

   

  Have a great day,

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18464724
  
  I am rejecting this response because:I did follow up with the respondent *********************************
  and have not heard back yet. I sent another follow up email again today and would like to re-open the case please
  
  Sincerely,
  
  ***********************