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Business Profile

Nursery Stock

Japanese Maples and Evergreens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursery Stock.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a carnival maple tree. It was supposedly 2 years old. I received what I would call a twig, not even 10 inches tall with a split in what would be the stem. Delivered in a small box. It cost $39.00 plus shipping. Everything about this is wrong. I doubt this small twig will survive. Consider it a rip off.

  • Initial Complaint

    Date:05/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Hippy fin mo Japanese Maple shrub for $39.97 + $9.97 shipping. It is supposed to be a 2 yr graft of the tree, but came looking like a 6mo graft. I planted it immediately and nurtured it thru the winter and shows no sign of growth.

  • Initial Complaint

    Date:11/02/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 18 I received confirmation that my order for a 3yr graft fireglow japanese maple was placed.After about 2 weeks I received a box (priority mail) which contained some ****** incense, candles, and tea, but no Japanese Maple. I notified Japanese Maples and Evergreens via email on their web site with photo of the wrong product received and requested they ship the Japanese Maple I ordered.To date, there has been absolutely no response from them. They do not answer repeated emails and phone call attempts. There has been no notification that they are going to ship the correct product.Would appreciate any help you folks can offer to get the 3yr graft Fireglow Japanese Maple tree I ordered.Thanks,***************** ******************************************** Ph: ************

  • Initial Complaint

    Date:09/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/8/22 I received a plant I had ordered..the plant was clearly not put in proper packaging or marked as a live plant or fragile..the plant arrived to.me broken in half several days after I was supposed to receive it and I have reached out for a refund or a replacement and have gotten no response or anything

Japanese Maples and Evergreens is NOT a BBB Accredited Business.

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