Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach out to CCP to understand these charges on my accounts. They told us they would save us money but are actually more expensive than our previous processing company. One business is being sold and they are not reaching back out to me to cancel the services like they promised when it was sold with no charges. If I had around $800 to burn every month these guys are doing it. I am not sure how I can stay open with these charges being debted out of my account. $800 is a lot in this economy and to just be throwing that away is a lot for my family and means to survive. We were misled and would just like to go separate ways for all accounts and receive our entitled refunds. I have tried to reach out to my account rep who set us up but he has left the company because he did not trust them either based on my situation. I have called the company and leasing company multiple times but no responses. Please help us someway.

  Business Response

  Date: 02/09/2023

   

  Hello,

  As perviuosly discussed withour support staff the Guarantee of savings includes the equipment packeage and is compared to the processing fees paid from your previous provider. In order to show savings, your account must process for 30 days. We are happy to review the account and make adjustments if necessary to ensure savings. The support team has requested proof of the business sale and it still has not been provided. Please reach out to discuss the acount in further detail.

   

  Sinccerely,

  CCP

  
  

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told a new *** system could do what I needed for our business. It is actually multiple systems which did not require me purchasing a new system. I hadn't even plugged the system or had an appointment set up to do it when I was charged for the system and 2 other fees which I have no idea what they are for. I have contacted the original sales person as well as the *** company and clear choice. No one has returned my calls. They lied to me telling me I had to witch to a different *** system to get it to do what is needed for our business. They told me to leave my credit card fees at the highest rate even though the only reason changing merchants would be to lower the rates for our customers. I believe that it is illegal to overcharge customers so this company can make it look like they are saving us money every month while they apply the extra fees to the cost of the new *** system. I am locked into a contract charging me close to $500 a month for a full register system and 3 extra credit card machines I didn't need or want to start with. Lies by omission are lies just the same. We are a new store and are just a very small country store and this extra $500 a month can be the difference in our doors being open or closed. They were suppose to pay off the old system but we are still paying for both because the **** system they tricked us into buying is not what they said it was and wasn't even necessary. I know they record phone calls and there is no way they can they say that they were honest with me when I was specific over and over in that I didn't want a new *** system unless it could do what was needed without extra equipment. I'm really disappointed in how we we're manipulated into switching credit card companies to buy an unneeded item.

  Business Response

  Date: 08/16/2022

  Hello ******, Thank you for bringing this to our attention, we have started a ticket to help resolve this issue as soon as possible, we have tried to get in contact with you with no luck, if you could please get in contact with our customer service department to help expedite the process. We would love to get this taken care of for you as soon as possible! 
  **************

  Customer Answer

  Date: 08/16/2022

   
  Complaint: 17721538
  
  I am rejecting this response because:

  I have contacted multiple people and no one returns my calls. I contacted someone via email today as well. Even the original salesman wont contact me. The **** system support team can not do anything and they are the only ones I can contact. I will try once again to call. this whole runaround process is extremely annoying and time consuming while I am at work.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/25/2022

  Ok great!  It appears our customer service team is working with you currently.

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17721538
  
  I am rejecting this response because:

  I have been contacted 3 times by phone. They refunded the money they had previously taken ans said that someone would contact me to void the contract with no cancellation fees. I'm still waiting for the contract to be cancelled and make sure no more funds are withdrawn because all I have is a verbal commitment. I was told it will be done with no fees upon taking my complaint down. I will accept the request to remove the complaint once i have things done correctly. A phone call with verbal confirmation is not satisfactory and doesn't mean it will be followed through with if I comply with removing my complaint. I was led to from the beginning to get me to purchase unneeded equipment. i cant trust the word of the same people that they will fix things if I remove the complaint with just a verbal commitment. I feel like they want the complaint removed and will back out on the cancellation and add more fees because they refuse to reply saying such in writing.
  

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/13/2022

  Good Morning,  

   

  We have agreed to release you of any agreements with us at no cost to you.  We have also sent you an email confirming this for your records as well.  We will just need all equipment sent back to us if you havent already done so.  Please contact us if you have any further questions. 

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 17721538
  
  I am rejecting this response because:

  I have emailed copies of the 3 new charges that have been processed through our bank and am awaiting a refund for the new charges as well as I am waiting on shipping labels for the equipment to be returned. I do not know where to send them and no one has replied to my email asking for shipping labels. As of this morning someone has sent me an email regarding the new charges asking for screenshots of my bank account. I have contacted them multiple times and have sent them 3 times now. There is either a miscommunication between customer service and whoever is handling the issue or they are just dragging this out. We have not received anything showing they are cancelling the *** withdrawals at all so I'm guessing they will continue until they have they have the contract cancelled because if it had been taken care of i wouldn't be seeing payments taken out 3 times a month still. I asked for something in writing saying it was being taken care of and I have gotten the same thing via email that was posted here but I have NOT seen the charges stopped. I should not have to call back every week asking for refunds. If I could afford to throw away close to $600 a month I wouldnt be working so hard to get this taken care of.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/02/2022

  ******** has received all agreed upon refunds.  Per her email - she will update her response on here to confirm this information and resolve the complaint so it can be marked RESOLVED- CLOSED

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************