Complaints

This profile includes complaints for The Management Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Management Group Inc

  7710 NE Vancouver Mall Dr Ste B Vancouver, WA 98662-6485

  
• 

  The Management Group Inc

  30 S Louisiana St Ste 1 Kennewick, WA 99336

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself my husband and daughter moved into this town home on 4/14/25 notarizing a very strong smell that we thought was paint. We tried opening all the windows , air fresheners and candles. We finaly went to our neighbors and asked, where we were told a women lived there and never left and she had a lot of cats . We realized the smell was cat pee. I am pregnant and my daughter is only 2 and a half . We reached out to the property Management letting them know and no one reached back until I kept calling and messaging . After a week someone finaly came out and the maintenance supervisor confirmed to the smell and stated it was on the first floor in the hall and out laundry room and where the water heater is. It took another week of no one contacting for me to get ***** the property manager to finaly return my call and state we could move into another unit. She called a week ago stating they would only give us 3-4 days and we should start packing now and it would probably be Wednesday or Thursday. She than again could not be reached for another week. Today is Thursday and I finaly got a supervisor to call me back and she simply stated they have meetings and are busy and Saturday we could move in. The fact that we paid almost five grand to move in here and have to **** down people . It took a month to get anyone to respond and all we get it that they are busy while we live in cat pee . I already reached out to the housing authority and they told me to report this you BBB. Renters are left with no options and left to deal with what is given to them by property management . My health and my unborn babies health has suffered due to this and all this management team has is that they are busy. I know I am not the only complaint for multiple neighbors have told us they cannot get ***** or TMG to call them back. The supervisor I spoke to was ****** who did not care that I had left a voicemail every single day for the last week with all my stuff packed

  

  Business Response

  Date: 06/24/2025

  Dear Megan Martinez,
  Thank you for taking the time to share your experience.
  We’re glad we were able to connect and work together toward a resolution,
  including a personal visit to your unit with one of our maintenance team
  members to assess and address your concerns.
  We understand that the timing of your relocation—over
  Memorial Day Weekend—added some challenges to completing the needed repairs
  immediately. That said, we’re pleased to hear your move is now complete and
  that the requested repairs in your new unit have been resolved.
  At TMG, the comfort and satisfaction of our residents is
  our highest priority. We sincerely apologize for the frustration caused by the
  odor issue in your original unit and for any delays in communication during
  this time. While our team works diligently to respond to all calls and messages
  in the order they’re received, we recognize that this experience did not meet
  your expectations. Your feedback is invaluable, and we’ll be using it to
  improve our processes and communication moving forward.
  If you have any lingering concerns or would like to speak
  further, please don’t hesitate to call us at (360) 892-4000 and ask for our
  Senior SCRP Property Manager. We’re here to help.
  Sincerely,
  TMG Property Management Services NW

• Initial Complaint

  Date:03/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow up- *********** in question has sent several pseudo-legal documents that are false representation of legal requirements and are essentially refusing contact in a timely manner. Additionally, they are charging several fees illegal in the state of ********** based on what they call 'Threats'.The threats? Paying in pennies and bringing a book to read.Scary I know. At this time they are vengefully compounding fees and essentially refusing all obvious proof that I paid rent on time, including the ***************, the call on March 6th, and countless other documents.

  

  Business Response

  Date: 03/19/2025

  ***** *******,
  
  The attached 10-Day Notice for Interference of Management issued 03/13/2025 is a legal document; this notice was issued after receiving two voicemails and multiple emails, using profane and offensive language and limits contact to emails at *************************************.  Additionally, attached is the email received from Flex regarding the March rent payment, confirming that the payment was returned for insufficient fund and missed March 5th Flex payment deadline, which incurred a charge per our policy regarding returned funds.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23085227
  
  I am rejecting this response because:
  

  Once again the leasing company is not even reading the *** properly. The leasing company received payment,  sent us confirmation, and our online portal showed our rent paid on time in full. It was not until several days after the 5th that the portal started to show non payment and the predatory practices began.

  They have messaged me no less than 5 times that I didnt make payment in time despite the fact that the ***il clearly states I paid and got a receipt.

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rental has multi homes all **nnected to the same water meter. Instead of a fair flat fee the management **mpany charges each tenant by square footage of unit. Which means I'm expected to pay $211 or more each month for one person usage. Water ** bills every other month stating I'm paying $400+ each billing cycle. The water **mpany charges by cubic feet not square feet. The average person uses 3000 cubic feet per month x $2.60 per 100 cubic feet. 100 cubic feet is ******* gallons. Not $2.60 x 825 square feet. Please make them fix their equation at TMG as I've been overcharged for 18 months. . My water bill should be a fraction of what I've been paying. I'm a 70 year old widow who's being taken advantage of. I work with the public and no one pays this much in water . I'm also charged $116 a month for garbage. Please help.

  

  Business Response

  Date: 01/24/2025

  We've spoken to the resident and resolved this issue. They've already requested that this review be removed. 

  Customer Answer

  Date: 01/24/2025

  Please close this complaint as it has been solved with all parties in agreement. Thank you for your time and effort regarding this matter.  
  R' Druschel 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The assistant property manager ****** ******* gave me wrong information when I was moving in, he told me I had to pay the post office to have a new key made. I went to the post office, the person there told me I had the wrong information. I trusted ****** ******* and I paid the post office money. The post office called me back a week later and told me they do not make new keys and to contact my landlord. After a month of going back and forth ****** ******* finally admitted that he was wrong and that he had the key in his office an forgot it. This was the same issue with the key to the laundry room. Having to go everyday to the post office and a laundry **** cost me alot of time and money. This is all the mistake of ****** ******* the assistant property manager.

  

  Business Response

  Date: 10/14/2024

  Hi Alexei,
  
  Thank you for sharing your feedback. After looking into the situation with the mail and laundry room key,we completely understand your frustration, and we sincerely apologize for the inconvenience. While its not accurate that ****** had the key in his office and forgot, there was an internal miscommunication regarding whether the mailboxes were managed by the post office or if we had a copy of the key on file to provide to you. I am glad to hear that youre in receipt of both keys now.
  
  As for the *** violation, I want to clarify that it is unrelated to the key issue. Violations with the *** are material lease violations and fines assessed impact the owners as well.Unfortunately, we cannot waive a fine that is owed to the *** for noncompliance,as its a separate matter. However, in light of the inconvenience you experienced, I will waive the $50 posting fee for the violation notice once the violation is corrected and the *** fine is paid.
  
  I hope this is satisfactory,and again, we appreciate your understanding and your feedback.

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was given wrong information about removing a privacy screen, then was charged a $150 non compliance fee. I was told by the property manager that I had 10 days to remove privacy screen.I informed the property manager I was out of town on business and I would remove it when I return.I removed it prior to the 10 day ********** I have been charged $150 to my rent

  

  Business Response

  Date: 10/03/2024

  ******* thank you for reaching out and sharing your concerns regarding the recent $150 charge. We understand that unexpected fees can be frustrating, and we are sorry to hear about your experience. Please know that the fee was applied in accordance with the ********************** (***)guidelines, which are a part of the lease agreement you signed at move-in. As a resident, it is important to adhere to both the terms of your lease and the HOA's rules. We understand that you were out of town, but the timeline and requirements for addressing the privacy screen issue were communicated clearly,and unfortunately, the violation resulted in the charge.
  
  We appreciate your cooperation and understanding, and were happy to assist you in the future if you have any questions about the **** policies or any other aspect of your lease.

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22350292
  
  I am rejecting this response because: I was asked to remove this privacy screen which falls under TMGs own guidelines which states: OWNER/AGENT MAY NOT UNREASONABLY PROHIBIT PLACEMENT ON BALCONIES/ PATIOS 

  There are tenants in the same building that have Patio furniture that block the hallways and other tenants that have flower pots etc. 

  Yet a privacy screen I put up is an issue? 
  

  this sounds a lot like discrimination to me. 
  

  I also did not receive my mail key for over a month as the assistant property manager ****** ******* gave me completely wrong information. 
  

  he had me go to the post office, pay them for a key wait a month only to have ****** ******* tell me he had made a mistake and the key was in his office. 
  

  ****** ******* also had me wait for the washing machine room key for a whole month. The same reason he forgot he had it in his office. 
  

  An entire month without my mail key and washing room key should suffice to have this fee waived. Beside the fact that in my lease agreement it states that the owner should not unreasonably prohibit certain items on my balcony. 

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a single-family residential rental house located at ***************************************. I have a contract with The Management Group, **** to manage the day-to-day operations of this rental property on my behalf. ************************* is the property manager for my rental house. From September 2023 to December 2023, I had a considerable number of discussions via email with ************** about replacing the gutters on my rental house. We were trying to ascertain the exact scope of work that needed to be done and who could install the new gutters on the house. ************** sent an email to me on January 4, 2024 stating that she had a quote from ***************** Service, **** to replace the gutters stating (quote) ********** bid is in now and attached but is not clear to me on if full replacement or partial, so I have asked for clarification to get back to you on it. (end quote) ************** sent an email to me on January 18, 2024 stating (quote) ********* advised their bid is in fact for full replacement. (end quote) I sent an email to ************** on January 22, 2024 stating (quote) Please authorize ***************** Service to perform the gutter work per their quote of $1,391.78 (this is full replacement of all gutters). (end quote) On February 9, 2024 I paid $1,391.78 to The Management Group, **** for the gutter replacement that was done by *********** Gutter Service **** On June 24, 2024 I conducted an on-site walk-through of my rental house with **************. During this walk-through I noted that four (4) separate individual sections of gutter on the front of the house had not been replaced; they were in fact the gutters originally installed on the house when it was built in 1989. ************************* (The Management Group, ****) sent an email to me on August 1, 2024 stating (quote) ... "TMG will not cover the cost of the four old front gutters. However, to acknowledge the communication difficulties, TMG will cover 10% of the cost for the remaining gutters."

  

  Business Response

  Date: 08/19/2024

  Hi *****,
  
  Thank you for taking the time to share your concerns with us. We sincerely apologize for the inconvenience and confusion youve experienced regarding the gutter replacement at your rental property. Per our previous email communication, we acknowledged that we recognize that there was a miscommunication about the scope of the work performed by ***************** Service, ***** and we regret that this led to incomplete service. During that communication, I also shared that there has been no over payment and that per the contract TMG would not be responsible for the cost of the additional repairs. However, I had previously brought the scenario to my supervisor. Before receiving your review, we had already planned to cover the cost of the remaining gutter replacement. Unfortunately, I did not have a chance to communicate those intentions to you in time, and we apologize for that.
  
  Again, to make things right, we will cover the full cost of the remaining gutter replacement. We will arrange for ***************** Service, **** to complete the work as soon as possible and ensure that it meets your expectations.
  
  Our priority is to make sure that your property is well-maintained and that you are completely satisfied with our services. We will also improve our communication processes to prevent similar issues in the future.
  
  Please let us know if there is anything else we can do to assist you. We appreciate your understanding and patience, and we are committed to resolving this matter to your full satisfaction.

  Customer Answer

  Date: 08/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TMG charged me $585 as a move-out cleaning fee plus held $2200 as security deposit but only returned $1,065.58. Upon multiple attempts to collect the full amount they issued another check for $224.82. They still owe me $909.60 in unethical charges from my deposit. I rented a new construction townhouse that wasn't movein ready. They took an excessive amount of time to address issues I filed (6- 18 months). The paint job was not good to begin with. I never touched paint but they charged me out of my security deposit to repaint after only 2 years. The walls were in good condition when I left. I steam cleaned the carpets before I left but they decide to charge me to have them steam cleaned. They charged me for "excessive dirt" on the floor and counter tops after my move out, although I'd specifically asked the rep if I needed to sweep or to hire a cleaner. She said no because I'd prepaid $585 for cleaning. It takes no extra time to vacuum the same amount of space if it has no dust vs. some dust from moving. I notified the company that I'd requested trash pickup and of one item left behind on the porch for a neighbor. I paid for this trash removal and had confirmation that the item was collected, however they charged me for both. I requested an inspection upon my moveout and it was not granted until after I flew across the county. I asked 2 months in advance for a record of the recent property inspection and was told there would be no issue with my security deposit. The week I moved out, one of my neighbors told me TMG had held their security deposit and encouraged me to seek legal counsel. I operated in good faith by over communicating in advance. My efforts were not acknowledged. I should have listened to my neighbor. As a realtor for over 10 years and licensed in 4 states with hundreds of hours of ethics training, I have never dealt with a property management company that acted this unethically. They should have their license revoked. I also have phone logs.

  

  Business Response

  Date: 06/17/2024

  Hi *******,
  
  I wanted to provide some clarification regarding your concerns about the move-out process at ******************************************. I've reviewed all previous correspondence as the adjustments that were made by your property manager in July of 2023. At the time, we were clear that we considered the matter closed. I have summarized below the same communications we had last year below, detailing the condition of the property and the charges against your security deposit. 
  
  Regarding your security deposit and the associated charges, we conducted a move-out condition report when you vacated the property. This report compared the property's condition at move-out to its condition at your move-in. Given that you were the first tenant in this newly constructed property, we took extra care in assessing the charges.
  
  Upon moving in, your security deposit was $2,200. You also paid a Non-Refundable Pre-Paid Cleaning Fee of $585, covering basic interior and carpet cleaning upon your departure. You were refunded a total of $1,289.40.
  
  Total charged: $910.60 for tenant-caused repairs and excessive cleaning. Here's the breakdown of the charges:

  - $260 for an excessive cleaning charge by the hired company due to the unit not being left in broom-clean condition.
  - $258.23 for extensive painting required throughout the home.
  - $200 for hauling away items left behind.
  - $100 for addressing excessive staining and soiling.
  - $70 for a beam repair (no tax charged).
  - $22.37 for remaining utility charges for that billing period.
  
  In our previous correspondence, ****** outlined that these charges are fair and reasonable considering the state of the unit upon vacating. While I cannot speak to conversations you may have had with others, there was ample information provided regarding the expectations for leaving a unit. You were charged for items beyond ordinary wear and tear, including carpet soiling and trash left behind.
  
  To demonstrate diligence in attributing the expenses accurately, ****** sent you invoices representing the costs associated with restoring the home to its original condition at move-in. Per our previous discussions, no new credits will be issued. Thank you for your understanding.
  
  Sincerely,

  *********************, Director of Operations

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have communicated with TMG Property Management since November 2023 regarding the state my property was left in by the first renter and a request that photos are sent at the time of checks on the property. In addition, money was kept from the renters security deposit to return the yard to its original condition. However, the money was not spent to do this nor has an accounting been given as there is still money left from the security deposit. The yard was in excellent condition at the time of rental to *****************************. She was the first renter in the residence after the house was completely remodeled. The grass was green and free of weeds, as it had been treated with Scotts weed and feed. There were no weeds in any of the bark or rock areas. The bushes and trees were all trimmed and ready for residence.Numerous requests have been made to provide a plan to restore the yard. I have also requested in writing that photos are taken and sent at the time of property checks, and this is not occurring. I have driven by and taken my own pictures which show the current state of my property with a different renter, and they are indicative that no one is doing the checks that are a part of the billed service.

  

  Business Response

  Date: 04/19/2024

  Hi *****,
  
  Thank you for your ongoing communication regarding this matter. We truly value your input and are committed to resolving any issues to your satisfaction.
  
  Upon reviewing the documentation you provided, it's clear there's a discrepancy in our perspectives regarding the condition of the lawn at move-in and move-out. We acknowledge your concerns but continue to reiterate that the condition of the lawn at move-in was not fully alive or green. Regarding the security deposit chargeback, we disbursed the full $500 refund to you by August 3rd, 2023, as evidenced by our monthly owner statements. While we understand your desire for a detailed accounting, rest assured that all financial transactions have been transparently documented. ****, your property accountant, has been on all threads of communication and is available to answer any questions you might have on this.
  
  We recognize your expectations for restoring the lawn, and we propose utilizing the $500 towards this effort. Your property manager, ******, has suggested an irrigation system as a potential investment, I have not heard a response on this yet. However, if it's not something you would like to move forward with right now, we're ready to proceed with laying seed, fertilizer treatment, and all other efforts with your approval and contribution for additional restoration expenses above the $500.
  
  Moving forward, we'll ensure our communication remains clear and transparent, providing you with regular updates and documentation, including photos at the time of monthly checks. We take your feedback seriously and are fully committed to addressing your concerns promptly.
  
  While we acknowledge your frustration, we must clarify that restoring a lawn during winter months is challenging, and our ability to charge back more than the $500 was limited due to the lawn's condition at move-in. As outlined in our contract, TMG is not responsible for the cost of lawn restoration, which falls under the owner's responsibility.
  
  We hope to move forward on a positive note, focusing on constructive solutions to enhance your property's condition and value. Your property manager will reach out shortly to discuss further and address any additional concerns you may have.
  
  Thank you for your understanding and cooperation.
  
  Best Regards,
  *********************

  Director of Operations, Residential Services

  Customer Answer

  Date: 04/21/2024

   
  Complaint: 21595668
  
  I am rejecting this response because:
  The focus seems to be on the fact that I used the word green to describe my grass at the time of renting. I have tried to also use the word dead to describe how my yard was left by the renter.As can be seen in the pictures the grass is gone or missing from my yard and all that is there is dirt and weeds. 
  
  Trying to take pictures from a distance to make it look as if there is grass does not solve the problem. At the time of rental in January the yard was full of grass as it would be in the winter months. It was not in the condition of dirt and weeds. 
  
  The renter ***************************** moved out in July 2023 therefore the condition of the yard would not have been categorized as winter months. Regardless of the color of the grass there still should have been an entire yard full of grass but what was left was dirt, where the grass had completely died, and weeds in the entire yard front and back. The grass was gone, regardless of its color. 
  
  As you can see from the text exchange with the previous property manager, ***********************, he also indicated that the yard was not in acceptable condition. 
  I have also included the text exchange with your current property manager that shows you paid money to a landscaper who did nothing towards applying weed and feed to the yard or fertilizing for restoration.  The landscaper your company chose was paid $140.00 and they did nothing towards the yard. After my last text message, I never heard back,and the work was not completed. 
  
  Another charge was interior cleaning billed at $427.97 which is $177.97 over the $250.00 you charged the tenant.  I took pictures of the interior when we changed the locks and as I have said before there was not enough cleaning needed to justify that amount. 
  
  The amount of security deposit paid by ***************************** was $1,650.00 and $900.00 was returned to her via check. With the $750.00 that remained there was a deduction of $140.00 to a landscaper and $177.97 for interior cleaning. This left a balance of $432.03.  It is unclear to me how this money was allocated.  It is unclear where you got the amount of $500.00 nor is it clear where I received that money as you indicated.  I have asked for a detailed explanation in multiple emails, however that question is ignored, or you tell me to contact another person.  The monthly statements are not easy to decipher therefore a detailed explanation in writing was requested. 
  
  I am unclear why the current tenant has not been instructed to maintain the property or received a violation notice.  The most recent pictures Ive included show that TMG property management is once again not doing the job they are receiving money to do. 
  
  I propose that the $432.03 is disbursed to me and notice is given to the tenant that I will be entering the property to apply weed and feed, spray the weeds in the gravel areas, as well as water and apply Triple 16 fertilizer.  The weeds in the yard will need to be mowed by the renter so the application of weed and feed as well as Triple 16 is effective. Please indicate when this notice is given to the tenant. 
  
  I have already answered you regarding the unrealistic estimate you sent me of $2,000.00 to install a sprinkler system.  If and when I chose that option, it would not be done through TMG. Also, paying more astronomical amounts for your company to send in businesses to overcharge to do the work is not an option.
  
  Unfortunately, I was already told several months ago that I would receive time and date stamped pictures at the time of the monthly check and that has not occurred. 
  
  I have never worked with a company that tries so hard to be right that they spend ten months debating with a customer instead of solving the problem in the month that it occurred. Word of mouth is a powerful thing, and it is how I found out about TMG property management. Rather than referring anyone to this company I will make sure to spread the word to stay clear. It is interesting that once you changed property managers the person who referred me also had problems with TMG and has since left. 
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/13/2024

  Hi *****,

  I was made aware of your rejection response on 4/29. Per your emails outside of the BBB site with our Director of Property Managers and your Property Accountant (****** and ****) on 5/4/24, 5/7/24, 5/8-5/9/24 - I have not responded on the website with a recap since you have been responsive to those communications and acknowledged receipt. 

  All involved parties have discussed at length the difference of opinion in the state of the lawn at move-in and what was an appropriate move-out charge for your previous tenant. I understand we don't see eye to eye on that and it doesn't seem like that is common ground we are going to reach.

  Additionally, we received the photos you have sent of the lawn this last weekend. We have given the tenant suggestions and time to improve the current status of the landscaping. I understand that there was a conversation about receiving monthly lawn photos and that did not happen consistently. We apologize that we were unable to meet this expectation for you. The matter has been addressed with your property manager's supervisor who works out of our corporate office in *********, ***

  I received your notice to terminate your management agreement; ****** will be reaching out to discuss timelines and expectations for close out.

  Thank you.

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21595668
  
  I am rejecting this response because:
  

  I have sent multiple emails regarding my property that have gone unrecognized nor acknowledged. There had not been a timely response to my Better Business Bureau communication which time has no bearing for TMG. For myself it involves my legal property that continues to deteriorate,which is important to me as a homeowner.
  The email sent this past weekend included pictures to document that there has still been no change to my property condition. I have included the string of emails in this communication to also be documented.  The additional communication related to withholding $400.00 from my account was a recent event that was resolved by ****, bookkeeper for TMG.
  In the recent communication on the Better Business Bureau website the following statement was made we have given the tenant suggestions and time to improve the current status of the landscaping.  Please clarify in detail what these suggestions were and what is the time frame given.  I had already previously sent pictures,documented through the Better Business Bureau website, that showed the yard in this condition.  There was no response,nor any directive given to the renter. 
  As you can see from the email that was sent to ********************* on May 8th there were questions posed, no notice was given to terminate. This was the exact verbiage Hello. Please advise as to the required steps to give notice that I will not be continuing with TMG management.  Please also advise the costs that will consist of this non-renewal. Thank you, *******************.  These are questions that I was requesting answers to, however if that is not an option I can go back and read the contract.
  While I understand the easy answer for TMG would be for me to terminate my contract and incur costly fees, this was an email asking questions only, which yet again I did not receive a response. I will clarify on this platform that I would like to know when I would have to give notice by to avoid fees and what is the cost to maintain the existing renter with a different management company. 
  I understand leaving TMG Property Management would be an easy fix to alleviate responsibility for this company to resolve the issues brought forth through the Better Business Bureau, however these issues need to be resolved.  Continuing to apologize for not sending property photos at the monthly check does nothing for me as the property owner.  I once again had to drive by my property and take pictures to show the condition of the entire property.  I am being charged for this monthly check, so it is fraudulent to say it is being done when it clearly is not happening.
  Please specifically and directly answer the questions I have asked in this communication.  Also, please advise as to what TMG is willing to put forth in returning my property to its original condition.
  Sincerely,
  
  *******************

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21595668
  
  I am rejecting this response because:
  

  I have sent multiple emails regarding my property that have gone unrecognized nor acknowledged. There had not been a timely response to my Better Business Bureau communication which time has no bearing for TMG. For myself it involves my legal property that continues to deteriorate,which is important to me as a homeowner.
  The email sent this past weekend included pictures to document that there has still been no change to my property condition. I have included the string of emails in this communication to also be documented.  The additional communication related to withholding $400.00 from my account was a recent event that was resolved by ****, bookkeeper for TMG.
  In the recent communication on the Better Business Bureau website the following statement was made we have given the tenant suggestions and time to improve the current status of the landscaping.  Please clarify in detail what these suggestions were and what is the time frame given.  I had already previously sent pictures,documented through the Better Business Bureau website, that showed the yard in this condition.  There was no response,nor any directive given to the renter. 
  As you can see from the email that was sent to ********************* on May 8th there were questions posed, no notice was given to terminate. This was the exact verbiage Hello. Please advise as to the required steps to give notice that I will not be continuing with TMG management.  Please also advise the costs that will consist of this non-renewal. Thank you, *******************.  These are questions that I was requesting answers to, however if that is not an option I can go back and read the contract.
  While I understand the easy answer for TMG would be for me to terminate my contract and incur costly fees, this was an email asking questions only, which yet again I did not receive a response. I will clarify on this platform that I would like to know when I would have to give notice by to avoid fees and what is the cost to maintain the existing renter with a different management company. 
  I understand leaving TMG Property Management would be an easy fix to alleviate responsibility for this company to resolve the issues brought forth through the Better Business Bureau, however these issues need to be resolved.  Continuing to apologize for not sending property photos at the monthly check does nothing for me as the property owner.  I once again had to drive by my property and take pictures to show the condition of the entire property.  I am being charged for this monthly check, so it is fraudulent to say it is being done when it clearly is not happening.
  Please specifically and directly answer the questions I have asked in this communication.  Also, please advise as to what TMG is willing to put forth in returning my property to its original condition.
  Sincerely,
  
  *******************

  Customer Answer

  Date: 05/26/2024

  Please add the following to the communication in my account as I am unable to figure out how to do so.

  -Email communication continuing to pursue termination rather than answering my questions and resolving my property issues.

  -Photos of property taken by owner, *******************, on 5-24-24 at 12:05 pm

  I have advised *** management that I would like to enter the property to take care of applying weed and feed and Triple 16 fertilizer to the lawn, spraying weeds, and watering.  It also appears from the pictures that ********* will also need to be maintained.  I would like *** to advise if they have notified the tenant that I will enter the outside of the property to take care of these issues.  The *** contract states that the property owner is prohibited from contacting the tenant.  My questions continue to not be answered therefore I would like *** property management to answer the questions I have asked directly on the Better Business Bureau website.

  Thank you for your assistance in this matter.

  *******************

  Customer Answer

  Date: 05/26/2024

  Please add the following to the communication in my account as I am unable to figure out how to do so.

  -Email communication continuing to pursue termination rather than answering my questions and resolving my property issues.

  -Photos of property taken by owner, *******************, on 5-24-24 at 12:05 pm

  I have advised *** management that I would like to enter the property to take care of applying weed and feed and Triple 16 fertilizer to the lawn, spraying weeds, and watering.  It also appears from the pictures that ********* will also need to be maintained.  I would like *** to advise if they have notified the tenant that I will enter the outside of the property to take care of these issues.  The *** contract states that the property owner is prohibited from contacting the tenant.  My questions continue to not be answered therefore I would like *** property management to answer the questions I have asked directly on the Better Business Bureau website.

  Thank you for your assistance in this matter.

  *******************

  Customer Answer

  Date: 05/26/2024

  Please add the following to the communication in my account as I am unable to figure out how to do so.

  -Email communication continuing to pursue termination rather than answering my questions and resolving my property issues.

  -Photos of property taken by owner, *******************, on 5-24-24 at 12:05 pm

  I have advised *** management that I would like to enter the property to take care of applying weed and feed and Triple 16 fertilizer to the lawn, spraying weeds, and watering.  It also appears from the pictures that ********* will also need to be maintained.  I would like *** to advise if they have notified the tenant that I will enter the outside of the property to take care of these issues.  The *** contract states that the property owner is prohibited from contacting the tenant.  My questions continue to not be answered therefore I would like *** property management to answer the questions I have asked directly on the Better Business Bureau website.

  Thank you for your assistance in this matter.

  *******************

  Customer Answer

  Date: 05/26/2024

  Please add the following to the communication in my account as I am unable to figure out how to do so.

  -Email communication continuing to pursue termination rather than answering my questions and resolving my property issues.
  -Photos of property taken by owner, *******************, on 5-24-24 at 12:05 pm

  I have advised *** management that I would like to enter the property to take care of applying weed and feed and Triple 16 fertilizer to the lawn, spraying weeds, and watering.  It also appears from the pictures that ********* will also need to be maintained.  I would like *** to advise if they have notified the tenant that I will enter the outside of the property to take care of these issues.  The *** contract states that the property owner is prohibited from contacting the tenant.  My questions continue to not be answered therefore I would like *** property management to answer the questions I have asked directly on the Better Business Bureau website.
  Thank you for your assistance in this matter.
  *******************

  

  Business Response

  Date: 05/28/2024

  Hi *****,

  I have copied and pasted below my email response to you on Friday, 5/24/24 - in your most recent rejection response, it notes that your emails have gone unrecognized or have not been responded to -- we have addressed all of your communications, several times prior to the rejection response posted on 5/24.To address your specific questions:

  1. TMG is willing to waive all termination costs for you. We can have your account closed by 6/30/24 with your written notice to terminate once you provide.

  2. I will let ****** and ****** go into detail on the steps the tenant has taken to care for the lawn via email this week. 

  3. TMG is not responsible per the management agreement for any cost of reviving the lawn.

  Email from 5/24/24:

  "Hi *****,
  
  I hope this email finds you well. I've just reviewed your 2nd BBB rejection response the email below is not an email that I answered because it was addressed by ******. There are several active email threads in addition to the BBB thread happening, I was focused on ensuring all of your questions were answered regardless of the email address it came from. This email was addressed by ****** and it was addressed on BBB. 
  
  I will be responding again on BBB, but to reiterate from all communications, TMG is not responsible per the contract for any costs associated with reviving your lawn. ****** and ****** would be more than happy to go into detail on the steps the tenant has taken to improve the lawn. The photos from move-in to now show progress, but it does take time. There is nothing in our contract that requires us to do photographed drive-by's you mentioned that it is something you are being charged for, this is false. Our management agreement explains what your management fees are, and they do not encompass a monthly drive-by. We understand that you don't care to hear apologies about not meeting your expectations but providing weekly photos and monitoring the property at the level you are requesting is not feasible and it does not sound like we are a good fit. 
  
  ****** is the representative from TMG that will work with you on your termination. I will let you both discuss next steps and am confident ****** will be able to answer all of your questions. 
  
  I hope you have a nice holiday weekend."
  

  
  

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21595668
  
  I am rejecting this response because:
  These are photos of the property taken by owner, *******************, on 5-24-24 at 12:05 pm.  As you can see the front continues to not be watered.  I would like photos of the backyard uploaded to this complaint before June 1st. 
  I have asked that you advise the renter that I would like to enter the property to take care of applying weed and feed and Triple 16 fertilizer to the lawn, spraying weeds, and watering.  It also appears from the pictures that ********* will also need to be maintained.  I would like *** to advise if they have notified the tenant that I will enter the outside of the property to take care of these issues.  The *** contract states that the property owner is prohibited from contacting the tenant.  
  
  You would like me to respond regarding termination however I still do not have answers to my questions.  Please clarify in detail on the Better Business Bureau complaint what the specific directives were given to the renter in regards to the property and the time frame given to complete them.  Watering of the entire lawn is something that should be happening on a daily basis and the pictures attached show that is still not happening.  
  Also, you referenced pictures being sent regarding my property and they have not been received.  Please upload any pictures to this Better Business Bureau complaint as I have done with the pictures that I took.
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/05/2024

  *****:

  Attached is a photo of the backyard from yesterday. Here is a response from your property manager, Kryssy:

  In August 2023, when the tenant moved in, we thoroughly communicated with them the expectations for lawn maintenance. We disclosed that the owner had requested random drive-bys of the property and may ask for photos as needed. We explained that the goal was to rejuvenate the mature grass fully and address sparse areas once the spring season arrived.
  
  We did indeed inform the resident that the owner would send their landscaper for a one-time yard cleanup and fertilization, emphasizing the necessity of regular watering afterward. The resident kindly agreed and has been extremely friendly and cooperative throughout their tenancy.
  
  We've maintained continuous communication with the tenant. If we notice weeds or overgrowth, we kindly request that those areas be attended to, and the resident complies without hesitation. Additionally, we send friendly reminder texts such as: "Hope you're doing well! As we head into the sunny seasons, could you send us an updated photo of the lawn? Also, are you watering it regularly now that the weather's warmer? Just want to ensure we're keeping it in good shape to revive the yard. Thanks a bunch! -***** @ TMG."
  
  The Management Group does not believe there have been any violations by the tenant, nor any intent of negligence warranting legal notices. We agree that daily watering is necessary, given our desert climate and that yard does not have recommended irrigation. Considering the sparse state of the yard when TMG took over management, the approach of adding seed and fertilization at the owner's expense is ideal.

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21595668
  
  I am rejecting this response because:
  To clarify an important point, at no point have I ever stated to anyone that I would send a landscaper for a one-time yard cleanup and fertilizationas stated by ******, property manager, in your reply.
  
  I will restate that I would like you to notify the renter that myself,owner of the property, will be entering the property sometime in the next couple of weeks to apply Triple 16 fertilizer and weed and feed.  As I have asked before, please specifically and clearly state on this forum that this notification has been made.
  
  Regarding the following statement, TMG is willing to waive all termination costs for you. We can have your account closed by 6/30/24 with your written notice to terminate once you provide.  I would like to know if this would also involve obtaining all rental forms from the tenant at no cost.
  
  The property has most definitely been in a state that required intervention or notices.  Sending a text message is not a valid excuse for the condition of the property.  The property manager confirms the request that I had made to receive monthly photos and that was not done.  The photos are still not being sent to this date.
  
  June 30, 2024, would not be enough time to tend to the yard and see if the tenant is able to bring the property to its original condition.  Please answer the questions stated in this response.  I can consider the date of July 31st depending upon the condition of my property.
  Sincerely,
  
  *******************

  Customer Answer

  Date: 06/26/2024

  Hello 
  I replied to the most recent message from the business however I have additional information to add to that message and I am unable to see how to do that on the website.  The Management Group business provided a picture of the backyard at this property that is not accurate and may have been altered.  I would like to add the following pictures taken on 6-17-24 at 10:30 am and 11:05 am to the complaint showing the definitive contrast between their picture on 6-4-24 and the actual state of the property.  It was clear that the front and side yard have never received any water.
  Thank you in advance for your assistance,
  *******************

  

  Business Response

  Date: 07/18/2024

  Hi *****, to answer your specific questions in your last response:
  
  I understand that you requested us to notify the renter that you will be entering the property sometime within the next couple of weeks to apply Triple 16 fertilizer and weed and feed. TMG notified the tenant that your account would be closed 6/30/24 per our previous email correspondence and that he would be able to coordinate directly with you.
  We did waive all termination costs; your question I would like to know if this would also involve obtaining all rental forms from the tenant at no cost. Yes, we did provide those to you electronically and via mail with the address listed on your management agreement.
  
  We have terminated your account as of 6/30/24 with no termination fees charged and provided all tenant documentation at no cost to you. We wish you all the best.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21595668
  
  I am rejecting this response because:
  
  Please see attached email received by TMG Property Management on 6-26-24 through private email rather than the Better Business Bureau complaint.  I would like the email and attached photo comparison uploaded to the complaint in addition to my response detailed below.
  
  "I have never in any manner insinuated that the renter has altered or modified the photo.  I have repeatedly expressed to your company my dissatisfaction with the current property manager, ***************************, in addition to asking multiple times to be assigned a different property manager.  I have spent the better part of a year communicating with your company regarding multiple issues including the restoration of my outside property after the first renter left it in a condition that was not as it was at the time of signing with your company.  I have multiple witnesses to the state of my property prior to the first property rental including text messages from ***** who was the original property manager that I entered into a contract with.
  On 6-19-24 I was at my property to water and was advised by the renter that a representative from TMG Property Management instructed him not to water the front yard because I was going to be putting in a sprinkler system.  At no point did I ever state to *************************** that I would be putting in a sprinkler system and it is clearly documented that I immediately responded to her message stating this in clear form.  This consistent disregard for my property is reprehensible and the reason I chose to communicate on the Better Business Bureau complaint website was to allow for all communication to be transparent and visible for other homeowners to see."

  The actions and behavior from TMG management company need to be visible to others who are considering this company as the treatment I received as a customer is not representative of a business who puts the needs of the customer as top priority.

  
  Thank you to Better Business Bureau for their assistance in this matter.
  

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my leased apartment early due to purchasing a home. 11/03/2022, I was informed I will be sent a letter from TMG set payment plan or pay in full. I received the first letter a few. months from moving out and I called and left a voice mail for ***** requesting to set up a payment plan. A few weeks later and four voice mails later I had yet to receive a return call or email or letter and called leaving another voice mail with the same request. I no longer received any notifications and assumed that because my apartment was rented within days I was released from payment. I received a new notification 08/22/2023 stating my account still has a balance of $1,778.33. A new I called and left an voice mail for ***** 08/24/2022 stating this was my 4th message and if she is having difficulty contacting me she can also ask the mother of. my granddaughter, ************************* the previous manager and now training other property. managers. Still no response. The previous manager, ************************* is my granddaughter mother, so I told her about the event and she stated she would give the message directly to *****. ****** stated ***** had left and a man has taken her position and ****** also gave the information to this person. I still never received a phone call, email or any type of new notification. Today I received an email that a collection company is now trying to collect the debt. This is outrageous and I am disgusted with the way this property management company works. I have made numerous attempts to contact them and make a payment arrangement with NO response to me. The following is the copied message from Solverity Collections:This is an attempt to collect a debt by a debt collector any information obtained will be used for that purpose only. You may opt out of email communications at any time by contacting us at ************ or by replying to this email. *********************************************** ************ Fax: ************ www.solveritynw.com

  

  Business Response

  Date: 04/15/2024

  Dear ******,
  
  Thank you for bringing this to our attention. We have attempted to contact you recently to correct this issue. We apologize for the frustrations this has caused. Please contact us at your earliest convenience so we can take care of this matter. You can reach us at ************ or toll free at **************. Thank you!

  Customer Answer

  Date: 04/29/2024

  I just called the number in you message and left a message to return my call and gave my complaint number, name and phone number. Date 04/29/2024 at 3:05 p.m.

  Customer Answer

  Date: 05/08/2024

  Complaint ******** : I received a new message for BBB that TMG said they have tried to contact me and for me to call them. This is not true! As usual they never call or return a message. I received another letter about being sent to collections. Although they agreed that if I moved out a few days earlier they could rent the apartment, which they DID. Now I am making $200 dollar payments. They steal from their tenants and lie about contact tenants.

  

  Business Response

  Date: 06/20/2024

  Hi ******,
  
  We left a voice mail at ************ on April 8, 2024 and never received a response.  We would like the opportunity to investigate your additional feedback further. Please call our team; as we would like to work with you to resolve any issues as quickly as possible.  Again, we are sorry for your experience and hope to correct this. 
  

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21527247
  
  I am rejecting this response because: I do not know what the companies answer was. Out of frustration I just paid the amount. They continue to overcharge their residents and get away with it.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/28/2024

  I never received any other information from The *** management group and it seems you have not either. I sold the home I lived in and needed to make sure my prior rent history needed to be clear so I paid the amount *** was requesting even though they overcharged me. *** continues to overcharge its renters and brags to other employees how they get awarywith it.

  

  Business Response

  Date: 07/03/2024

  Hi ******,

  We would like to speak with you directly and invite you to reach out to us at ************** OR ********************* so we can resolve these ongoing issues. Thank you.

   

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21527247
  
  I am rejecting this response because:

  My experience with TMG is that you can call and you will always be asked via message to leave a voice message which is never returned. I do not believe TMG is interested in helping any customer that contacts them. It seem their moto is never return a call, wait 30 to 90 days and start sending past due. letter. The letters ask you to call and the routine starts again.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/11/2024

  ******, We have called and emailed you multiple times without a response. We would like to connect with you to discuss this. Please tell us what the best way would be to contact you.Thank you.

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21527247
  
  I am rejecting this response because: ************ always states they have contacted or emailed me. This is not the case.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/01/2024

  ******, 
  We're sorry to see that you've rejected our response and would like to speak with you to come to a resolution. Please call us directly at ************** and ask specifically to speak with *********************** regarding this matter. 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot provide photos because they are videos, but I have provided them to TMG many times. All I want is this company to do the job that I am paying for them to do. The house at **************************** has a gutter that overflows like a waterfall this makes a flood between the houses and it has washed away my bark dust. Also they have 20 years of **** on the roof, The *** required me to remove my **** so I expect them to require the same of my neighbor. The house is a rental. In our CCR rules state that TMG is supposed to send the property owner a letter of non compliance and if the defect is not resolved then another letter after that then they are supposed to be fined every month until this is corrected. This is their job which they refuse to do even with my constant calls and detailed letters. These violations have been going on for years. The owners are not maintaining the home by not cleaning the gutters and roof. The ground is so saturated that I fear my homes foundation may crack. Also Im tired of wading through water and mud now just to take out my garbage Please I pay $75 a month for this service of which Im not getting a remedy. Also have had $200 in bark dust washed away. So yes I want TMG do their job filing a complaint about this and follow up to make sure its corrected.

  

  Business Response

  Date: 04/03/2024

  Dear ***********************,
  
  You are correct, your Association has a Fine and Enforcement policy that states the Association may send enforcement letters,including fines for items that are not in compliance per your CC&Rs and Association Rules. As the Management Company for Legacy *****, AMS has the authority to send notices on behalf of the Association as well as fines for these violations per the Enforcement Policy. AMS can continue to send notices and fines, however AMS does not have the authority to physically correct the violations. While it may not always appear that notices are being sent in accordance with your documents, they are sent when reported and when we perform compliance, as long as they are within the allotted timeframe of the policy.The best resource an Owner has, is to continue reporting the violation until it is resolved. While the Owners may not resolve the issue, they will receive fines, which they may pay and if they dont will eventually fall under the Collection Policy for the Community and receive late letters, and eventually a Lien on the home.
  
  Thank you,
  Association Management Services NW

  Customer Answer

  Date: 04/08/2024

  This is my response to AMS my homeowners association.  Like I stated these problems have been going on for over 2 years, how many letters and phone calls do you expect an owner to have to do?  If you would have been doing your job it wouldn't take two years!  The gutter issue has finally been addressed half-ass job they had the renters clean them but they did not clean the downspouts so I expect another flood of water when the rain returns.  Since you were not timely in addressing this issue you owe me $300 in bark dust, I would prefer you pay someone to replace it for me since I had nice bark washed away and already had done the work.  Now the roof is still in very poor shape with **** ***** the size of my fist!  It states clearly in our rules that the homeowner is responsible for maintenance of the gutter system and roof.  This roof has never been cared for the house was built in 2001 so over 20 years of ****.  In your response you state that the Association "may" send enforcement...In our bylaws it says under #4 Upon notification of 1st violation a homeowner WILL receive a friendly reminder to correct the violation then the owner has 15 days to comply.  #5  Another letter is to be sent if the violation is not corrected within 15 days. Then the fine structure is supposed to start.... You clearly are not doing your job if it takes 2 years to get a gutter cleaned!  Now what about the roof?  Who is on the board of directors?  I wonder if it is the owner of this problem home or an associate,  is this why this SPECIAL house does not have to comply with our rules?  This house needs paint too!  You made me remove my **** and paint my house so this house is I'd say is the worst one in the neighborhood now and why are you protecting this owner from complying with the rules which are clearly stated?  You are telling me that I have to keep hounding you to do your job?  If so you need to pay me for my time.