Complaints

This profile includes complaints for The Management Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Management Group Inc

  7710 NE Vancouver Mall Dr Ste B Vancouver, WA 98662-6485

  
• 

  The Management Group Inc

  30 S Louisiana St Ste 1 Kennewick, WA 99336

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from TMG in 10/2021 I requested a 1 bedroom 1 bath on the bottom floor. I put down a $600.00 deposit with the understanding a bottom floor apt. would not be available until November. I was fine with that as I am a Federal Employee and I traveled 99%of the time. I was working in ******* and was coming back to ****** a week before Thanksgiving. While in ******* I was able to sign and pay for the apartment. I set up a meeting to walk through the apartment and pick up the key. When I got to said apartment I could not get into it. The maintenance man happened to be at the complex and he helped me get into the apartment that had a lickbox on it. It was UPSTAIRS #4 I was so upset!I had movers waiting to pack up my apartment and move me, now I had no apartment to move to.After calling TMG they would have a bottom floor in the next week but it was a 2 bed 2 bath for way more than I had wanted to pay. I ended up getting the apartment, however I lost my movers and my deposit!I had to take another week off work to move in on Thanksgiving day??So now I have my bank start paying my rent as the portal want to charge me to use it. Also the water and garbage is also added in as extra to the rent. I am being charge for 2 bathroom for water. I do not have a wash machine nor do I use the dish washer.Now I get a late notice tapped to my door in 2/8/2022 with a 14 day pay or vacat, I called and appoligized and the late fee was removed. Now over a year later I get another 14 day notice. I call and go in circles with my point of contact. Now I am finding that the late fees are due to the post office being late when my checks sure posted by the *****th depending on the day it gets mailed. I'm being told I am responsible for the post office not delivering the mail by the 7th. I tried the **** of command but the property manager ignored me and had my point of contact email me with a sorry not sorry pay it!!So here I am !! Now What? HELP PLEASE Thank you ****

  Customer Answer

  Date: 02/06/2024

  When I set up my rent payment with ********************* in Bill *** I had them include on the **** Line Water and Garbage Extortion Included. 

  I don't know if whoever sees my check holds it making it late due to my comment on the check. 

  

  Business Response

  Date: 02/27/2024

  Dear *******,
  
  Thank you for bringing your concerns to our attention. We have carefully reviewed your feedback and have made numerous attempts to connect with you via phone to discuss these matters further, unfortunately without success.
  
  I understand that there have been some misunderstandings regarding the terms of your lease agreement and the specifics of the unit you rented. While it was documented in the legal forms that the apartment you rented was not a ground level unit, we did accommodate your request for a ground-level apartment when it was brought to our attention as important during your home search.
  
  Regarding the utility responsibilities and apartment size, these terms were outlined in your lease agreement, which you acknowledged upon move-in. Additionally, our billing process for utilities is standardized for all residents based on a usage formula, as detailed in the lease agreement.
  
  Regarding rent payments, I have investigated the postmark and receipt date of your December rent check, which was received by TMG on December 8th, 2023. As per the terms of your lease agreement, rent is due on the 1st of each month and considered late after the 7th, with applicable late fees. While we have provided a one-time late fee waiver in February 2022 and another in August 2023, we were unable to ***** another waiver for December 2023 due to previous waivers utilized.
  
  We understand the frustration this situation may have caused you, and we sincerely apologize for any inconvenience. In an effort to prevent such occurrences in the future, we offer several convenient alternatives for rent payment, including our Online Portal with e-check, in-person payments at our office located at ***********************************************************************************, or setting up bill pay to ensure timely processing.
  
  Please know that we take pride in the level of customer ********************** we provide, and we are committed to addressing your concerns promptly and effectively. While we are unable to waive the late fee from December 2023 at this time, we remain open to further discussion and resolution either over the phone or in person.
  
  Thank you again for your feedback, *******. We value your tenancy and hope to work towards a positive resolution.
  
  Warm regards,
  
  *********************
  Director of Operations, Residential Services
  TMG

  Customer Answer

  Date: 02/28/2024

  I have not received any phone calls from TMG missed calls if a voice mail was left I would have responded. I am fully aware of the option to use the portal with a charge to use it. My bank has mailed my rent to two other landlords and I have never had an issue with my rent being late. 

  The 12/1/23 rent was mailed out in time, however the post office was late not me. The 7th was also on a Sunday is that my responsibility as well? 

  I will be paying my rent with my bank, I would like to get a separate bill for the water and garbage.

   

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21250333
  
  I am rejecting this response because: I have no control over the post office. My check was mailed on 11/24/2023 to be delivered by 11/30/2023

  the check was cleared on 12/11/2023 the 7th was a Sunday which TMG are not opened. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/15/2024

  Hi *******,
  
  We empathize with your frustration regarding the late fee situation. In response, I've taken the liberty of waiving the late fee for December 2023, considering the discrepancy between the date on the check (11/24/23) and its arrival at our office on 12/8/23, which unfortunately is still considered late per your lease agreement, despite the delay with the post office.
  
  We acknowledge the estimate provided by your bank regarding mail delivery times (11/30/23), yet regrettably, we did not receive the check in a timely manner. It's my sincere desire to find a mutually beneficial solution to prevent these occurrences in the future. We understand the inconvenience of relying solely on mail-based transactions, as delays are not uncommon. Therefore, we'd like to offer alternative payment methods such as e-check via our online portal or in-person payments at our offices.
  
  I've already processed the waiver of your late fee, and I ask you to reach out to me at ************ to explore these alternative payment options further. Alternatively, you're welcome to schedule an appointment to discuss this matter in person by calling or emailing me at ***************************** We genuinely apologize for any frustration this situation has caused and hope to work together towards smoother transactions in the future.
  
  Warm regards,
  *********************, Director of Operations

  Customer Answer

  Date: 03/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waited for over 4 months initially to get my dishwasher fixed. Got it fixed then it broke down after a few months then we had to wait another 4 months to get it replaced again. Everything is falling apart / terrible build quality / terrible management / was given a free parking space then it was removed then I was towed. Easily the biggest waste of money when it comes to renting this place is a s*** hole for the price. Over time my faith with the management has completely diminished and I am formally putting in this complaint to warn other tenants. We have spent close to 500$ on dishes becuase we were tired of handwashing and paying for amenities that were unusable. Our dryer door was not even fastened / AC unit connecter did not work / cabinets dont open and close / the bathroom fan was leaking foul fluid / the sliding door doesnt open / I could go on. For a brand new apartment complex this feels more like a *** the builder and its degrading day in and day out. The apartment has switched management companies which caused new managers to be hired. I believe there have been 4 different managers over the span of not even 2 years (this is how you know its a s*** show) / for the cost of rent and the area the living experience has been absolutely terrible. Worst of all the manager will not cooperate or work with you specifcally when you NEED it the most. Looking back I would have taken legal action against the management company due to lack of repair under oregon lanlord laws.STAY AWAY

  

  Business Response

  Date: 02/16/2024

  Hi ***** - thank you for taking the time to speak with me today. We discussed the frustrations and agreed to a $500 rent credit which will be applied to your ledger today. We are looking forward to moving forward on a positive note, and appreciate your tenancy. Thank you for reaching out to us and providing your feedback!

• Initial Complaint

  Date:08/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/23 I paid The Management Group $3140 to secure a property listing. I continually followed up to ensure that my funds were processed, including multiple emails, texts, and calls to the various employees I had access to. Some of these communications were handled, many went unanswered, many were ignored, and some were responded to. On 8/1/23 I traveled from ************* to ****** then to Washington to deliver a cashiers check of $4642.80. Employees there didnt know what to do and said my rental was the weird one, and had me wait for three hours until I got access to the property I rented. I moved into the property and found it was not clean according to the contracts I signed. After documenting the property I was offered a point-by-point cleaning and also put in touch w a carpet cleaner who hung up on me when I tried to secure cleaning of carpets soaked w urine and f**** I ve spent 72 hours cleaning the unit (my billable hour rate for my profession is $10k/hour) and hundreds of dollars on cleaning supplies and many injuries for which I will see a physician as soon as possible in advance of the arrival of my children tomorrow/as my work schedule permits. The property owner has acted in good faith in trying to resolve the malfeasance of The Management Group. Given that along w my children Im tribally enrolled, and my landlord is also from non-dominant identity, and observed discrimination and harassment during my hours waiting, Im also concerned about racism and ethnic discrimination for which I will seek address as counsel and my schedule permit. However, I wish to be reimbursed for my time, labor, and all expenses incurred in the last week. I also wish for The Management Group to be held accountable for malfeasance, non-delivery,, injuries sustained, and, in addition to as-yet-undetermined charges, contempt.

  

  Business Response

  Date: 08/08/2023

  Hi ****, I understand that you have had a frustrating experience moving into this new property. The property you rented is one we call a Finder's Fee where we find a qualified tenant to move into the home, and the owner self manages. We are not a full-service management company for this property. I understand that the communication and response times were frustrating for you prior to move-in as well. I appreciate you taking the time to leave that feedback as we take pride in the customer ********************** we provide and will be sure to pass along this feedback to any team members that provided less than stellar service. Regarding the cleanliness of the home: mistakes do happen. We tried to send out a carpet cleaner as well as a cleaner to correct this situation for you but it's my understanding from your review that you have already completed the work. TMG abides by all Fair Housing laws and takes our responsibility to be inclusive and provide a positive experience for all of our clients and residents seriously. We in no way acted in a discriminatory manner or would treat a resident differently based on any of the factors that you named above. Regarding the comment made of the home being "the weird one" - TMG acknowledges this can be an unsettling comment to hear regarding the home you have just agreed to move into. For context, we do significantly more full service management agreements with owners than we do finder's fees (which explains the origin of the comment). We deeply apologize for your frustration and acknowledge that your move-in experience was not up to TMG's standards. We do wish you all the best in your new home and are here and happy to discuss any further matters you wish. 

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20429080
  
  I am rejecting this response because in no way have I completed the staggering amount of work it takes to clean this hazardous property (and there is absolutely no documentation that communicates this message at all) and the racist, rude, and unprofessional carpet cleaner The Management Group gave my private contact information to who has harassed and intimidated me on that private contact information after *** ***** ignored my reply to her request to have me ensure that I would not allow my **** year old child to be home (she wrote that I would not be allowed to have un supervised minor [sic] while her racist, rude and unprofessional carpet cleaner entered the property to clean the carpets while I was at work hung up on me when I tried to schedule a time to have the property cleaned. Despite nearly 96 hours of cleaning, plus almost $1000 on cleaning supplies and equipment, and vacuuming many pounds of disgusting f**** and cat or other animal hair up from the carpet, as well as countless hours contacting other carpet cleaners to see if I could have the carpet clean enough for my children when they were scheduled to arrive, the carpet still smells of urine, ammonia, f**** and/or even possibly methamphetamine byproducts. 

  Sincerely,
  
  *****************

  

  Business Response

  Date: 08/17/2023

  Hi ****, We've been trying to get ahold of you to address your concerns and requests. Please see the attached email that was sent to you. We hope to hear from you soon!

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my review and situation with this company. We did our walk through on the 6th, applied the 7th, and their text on the 12th.I will consider our situation as dodging a bullet. First of all they we specifically told the women we wanted to view a 2bdrm townhouse but if we were not happy with that we'd consider looking at the 3bdrm on the same street. She sent me the info, we arrived, got inside and the place was disgustingly dirty and stunk terribly, we walked in a walked right back out. In addition they sent us to the 3bdrm, so the wrong unit) I called them and informed them, they apologized and then we had to wait an additional 3 hours to view the 2bdrm. We got there and although there were a few things needing tending to we decided we'd go ahead and apply. They never informed us there were any other applicants ahead of us. The application fee was more than I'd ever paid but figured we'd be approved since we met all their guidelines so it was worth $65 each ($130) in total. I called after 3 days and was informed that the woman in charge of our application was out sick and give it another day or 2, which was fine. But then yesterday my boyfriend and I received a text (not a phone call) basically telling us someone else put down a deposit and the unit we were interested in was no longer available but our application that they never ended up processing was good for 90 days if something else caught our eye. They took our money, never ran the application, and refused to give us back our money that they basically stole since it was never applied to anything. Feels very much like a scam and a good one at that. I'll attach the very unprofessional text that was sent with all the bad grammar included. If this is how they are just starting things out I couldn't imagine having to deal with them as my landlords. I reached out more than once and was basically told I'm out of luck. This is unacceptable. Attached is the text we received.

  

  Business Response

  Date: 08/10/2023

  Hi ****, thank you for taking the time to provide your feedback. We are disappointed to hear that you had a negative experience while viewing the properties you were interested in renting. We take pride in the customer ********************** we provide and apologize that there were any delays in receiving answers regarding your applications. We do work on a first-come, first-served basis and will accept multiple applications on a property if it is not secured with a deposit. Our applications are valid for all of our properties for 90 days, and we would be happy to transfer your application to another property of your choosing or address your concerns with the units you toured. When your application is submitted, you agree that the application fees are nonrefundable, regardless of the outcome. We are unable to make an exception for this rule, but would love the opportunity to create a positive outcome. Please feel free to contact our office and request to speak with the Director of Operations, *********************, if you would like to move forward and select a different home. We value your feedback and the time you took to share your experience; while we are disappointed it was not the right fit at the time, we are happy to do what we can to make it right.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed a service call with management company I rent from to look at the downstairs heat thermostat and slider which are in the same room. On Thursday 4/13/23 a maintenance worker came. I have video cameras throughout my apartment. He went upstairs, opened my bedroom door went in and looked at my personal pictures, came out and proceeded to open my dirty clothes hamper and touch my clothes!! Went through the bathroom and spare bedroom where he saw the video camera, commenting to this, ****** then went downstairs saying, no ones home. He continued looking at personal pictures on his way to the kitchen, opening my coat closet then to my fridge to view what was on it then called a coworker and confirmed they dont work on thermostats when there are renters. He did repair the slider.I had called my manager asking him to remove the worker from my house, not once but twice and he wasnt. I tried sending video clips to the number provided but number only supports photos!! So I drove home and worker was still there. I asked why he was upstairs he responded by saying he had to see what kind of heaters were there. Didnt answer why he was looking at my pictures. Then when asked why he was in my dirty clothes hamper he just looked at me for a minute then said ya, Im sorry. I asked him to leave and never return to my unit for any maintenance work. He left. I received an email address the next day to send the video which I did.Then 4/19/23 maintenance from the company sent me a text saying that an electrician will be going to my place next week to do thermostat repair. I said no, not without me in attendance, which by the way is an option when placing a maintenance request,**** with maintenance then proceeds to tell me dont take this in a negative way but your contract says we can enter if we give you 48 hours!! I have not heard a word from my manager or the maintenance department at all with an apology or acknowledgment regarding the situation of the worker.

  

  Business Response

  Date: 05/05/2023

  Hi *****,
  
  We understand your concerns regarding your recent maintenance visit. Our Resident Services Assistant Manager spoke with you regarding this situation and let you know that we have taken necessary action with the staff member involved. While we acknowledge that this was an upsetting situation, we have extended our apologies to you as a valued resident. Regarding our maintenance coordinator communication, your lease does state we are able to enter with 48hrs notice for reasonable maintenance requests or sooner for emergencies, however, our top priority is the health and safety of our residents, and we will always do our due diligence to schedule ahead and ensure you are able to be present for the appointment if that is your preference. Please dont hesitate to reach out with any further questions.

• Initial Complaint

  Date:04/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management group routinely takes over 6 months to respond to property requests. Currently, they offered to keep my rental rate the same but have not been able or willing to correct the rate in their system and dont seem to be trying to fix it. When I call, they misreport or misremember original complaints and tell me Im wrong despite it being in writing. Their delayed responses affects my quality of life. They took months to correct a heating problem, a mold issue on a shower, and currently havent been able to resolve a rental renewal inquiry sent on Feb 17th. Its April 6th and I will incur penalties tomorrow if its not resolved. I dont know if they just refuse to contact the owner or are aggregiously disorganized and unprofessional. Im concerned that they will penalize me for this complaint on my move out but have no other recourse at this point. My contact ********************* doesnt listen or respond to my messages promptly or with professionalism. His job seems to be setting expectations that the company takes weeks to respond and always confirms that he doesnt truly understand the nature of any request sent or only partially relays messages. They like to misuse the fair housing act to support additional fees or their internal policies. Im a realtor and if anything, theyve treated me poorly as a pregnant woman and mother. Im paying a premium for good service and at minimum, communication. Id like a billing adjustment and $100/month of each month that Ive had to wait over 30 days for a repair for the last 2 years as restitution for pain and suffering and their inability to respond in a timely manner to maintence requests.

  Customer Answer

  Date: 04/20/2023

  Hello,

   

  While the management didnt directly acknowledge or address this complaint, my account manager did get back with me quickly about the most pressing concern that I had regarding my upcoming rental dues. Please do redact the employees name. I believe the company isnt structured in a way to allow its employees enough autonomy to be effective, which is why they have such high turnover. Ive had at least 5 property managers in my 2 years here. This contributes to the poor internal communication and their ineffective ability to address concerns in a timely manner. As this management company has a monopoly in the area, I felt that I had no other options despite their lack of responsiveness for months on end on several occasions. 

   

  Id suggest they either enhance their CRM tools or restructure. 

   

  Regards,

  Melissa 

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is very unprofessional and lies. They are telling me facts that are untrue and unsupported. When trying to reach a manager to help resolve the problem I was told I would get a call back and hung up on. I was put in hold to wait for a manager and left there for 30 min. Then was hung up on. The original person I was talking to witch was ********************* is very rude and doesn't know her facts about the law. This is absolutely the worst business I've had to deal with in years. If I can't talk to a business in order to resolve a problem then there is no other choice then to take that business to court. I wouldn't recommend this company to anyone!!

  

  Business Response

  Date: 11/18/2022

  As stated previously, to make vendor payments on behalf of the association, we must have the required legal documents such as insurance and tax forms for proper accounting purposes. Were sorry that a manger was not immediately available to you at the time of our call, our managers are frequently onsite and in meetings and not always readily available for immediate calls, however they do typically return calls within one business day when a voicemail is left. Our team member inadvertently ended the call as they understood the call was complete and did not realize you were expecting a transfer. We are apologize for that miscommunication. 

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyve constantly harrassed me with 10 day notices. Literally in the last 6wks theyve issued 8 of them, back to back, with NOBODY coming to survey at the end of that 10 day. Then ILLEGALLY claiming they came. Im home each time. This goes against your rental history. However, I have a lovely binder together to prove how incompetent they are, failed maintenance requests where issues sat for months. Im talking flooded rooms, bathrooms, kitchen, living room, all of it, sat for months and months. My kitchen still hasnt been addressed. This is showing straight up discrimination. upstairs neighbors (#**),who do CrossFit from 10pm-6am every night, then OF COURSE theyre okd to get a dog, that barks from 2am-11am faithfully, not a single break, TMG has NEVER addressed this. *** never received so many false notices in my life. Never. Not from anywhere. I didnt have a single notice until I made them fix my plumbing, which they still did not complete. Now every day, I have a 10 day comply notice.tmg is the absolute WORST company Ive ever rented from.

  

  Business Response

  Date: 10/26/2022

  Hi *****,
  
  We are disappointed to have received this review and are concerned that there are items mentioned in your review that are not accurately telling of the events based on TMGs records and the history of your tenancy.  We performed a property inspection on August 26th,2022. During the inspection, TMG was made aware of extensive damage made to the unit. We provided you documentation listing the damages needing to be repaired as this also serves as your first 10-Day Non-Compliance notice. Per your signed and acknowledged Rental Agreement, you as the resident authorized access to the landlord for any maintenance items needing follow-up after a property survey.However, maintenance has reached out numerous times to coordinate a time with you to fix the damages and you are denying them access each time. You also mentioned that you have unresolved maintenance issues.  According to our records, every maintenance request you have submitted to us has been addressed and completed within a timely manner. I do not have any maintenance requests from you regarding your kitchen. If youd like, please submit a maintenance request through your tenant portal and we would be happy to address the issue. As for the 3 , 10- Day Non-Compliance Notices that were issued to you;these were all issued within our rights as they each state how you have not abided by the terms and conditions listed in your rental agreement. We are not required to follow up on the remedy with a property survey after each non-compliance notice is served. At this time, you have been issued a total of 4, 10-Day Non-Compliance Notices. We are disappointed to hear that we have not met your expectations during your tenancy with us, however, based on the documentation and records TMG hold regarding maintenance concerns and violations to your Rental Agreement, we have acted within the law and have made timely repairs.
  
  Thank you.

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This realty company has supposidly lost two or more of my money orders that where directly dropped into there drop box causing me to have to pay double rent payments there is a camera where the drop box is located so proof of me dropping off payments is available. They have openly admitted to having issues with the drop box and other tenants having the same issue of the loss of the money orders it is negelgance on there part and they are making me pay double the rent. They have no regard or care that these money orders supposodly go missing i believe someone in there office is taking the money orders causing financial hardship on the tenants something needs to be done here they are taking advantage of the elderly to my understanding this is a big realty company but im not the only tenant with this issue they need to be investigated ive gone in there and tried to speak to them and they are extremely unprofessional rude and are also reporting late rent chargers when im having to come up with double rent . rent is not late bur because they are loosing the money orders they are asking for another money order or threatening to evict then reporting late rent to the rentors records . attached is the proof of obtaining a money order in the amount of $1,149.44 purchased from the grocery store

  

  Business Response

  Date: 10/13/2022

  Hi *****, I was concerned to read your review as according to our records we have already discussed your September rent and believe I had addressed your concerns.  During our conversations it was understood paying double rent was not a requirement and I personally addressed TMGs drop box situation and how to submit a claim for reimbursement and offered to assist you with setting up your online portal. I understand this situation is frustrating; TMG has security measures in place to do everything we can to ensure the safety and security of our residents ability to pay rent.Unfortunately, sometimes the unforeseeable will happen and as previously discussed, we have taken further measures to avoid anything like this in the future. Im disappointed to hear we have not met your expectations but am hopeful you will consider this matter settled based on our in-person conversations. Once I receive your claim number, we can take next steps on September rent that is still owed. Thank you and I look forward to continuing to assist you.

• Initial Complaint

  Date:08/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts via email with descriptions, pictures and other information to settle a move out fee. I have been ignored as if my complaints have no legitimacy. I left the home in better shape when I moved out then in. I am being charge astronomical charges for things that I complained about before moving out.

  

  Business Response

  Date: 08/18/2022

  Hi ***, we have responded to all of your accounting questions regarding your move out charge backs and last we spoke we were in agreement on amounts owed. Please reach out to me, *********************, Director of Operations if you have further questions. Thank you.