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Business Profile

Sales Lead Generation

Credit Yes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Lead Generation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They told me that they help bad credit and would be able to help me but then they ran my credit report tons of times and it was not accepted they wanted this outrageous down payment and they didn't want to help me once they seen my credit. They had so many hits on my credit report it dropped by 100 points I had no idea that it would lower my credit even more. They didn't call to follow up with me or anything treated me so horrible and wouldn't even try to help me.

    Business Response

    Date: 04/25/2024

    Hello, it looks as though your inquiry was made on 06/17/2022. Unfortunately since so much time has passed I am unable to see what lenders you were sent to. However I would like to help shed some light on how credit inquiries actually work. Keep in mind that credit inquiries stay on your credit report for only 2 years. Which mean if you had your credit pulled on 06/17/2022 then they should all fall off your credit shortly.


    Here is a direct quote on Experian website: 
    Most Credit Scores Will Count Multiple Car Loan Inquiries As One
    Lenders know that multiple applications for a car loan within a short period of time indicate you are shopping for the best terms, not buying multiple cars. Scoring systems have been designed to reflect that reality.
    Therefore, as long as the inquiries were all made within a certain period of time, usually 14 days but sometimes longer, they are counted as just one when calculating your score.
    The practice of counting multiple auto loan inquiries as just one enables you to shop for the best rates and terms without hurting your credit scores. The same applies when shopping for a mortgage loan.
    However, each inquiry made will still appear individually on your credit report so that you have a complete record of who has accessed it. At ********, inquiries remain on the credit report for two years.

    Here is the link to Experian explaining credit pulls in detail. *********************************************************************************************


    Thank you for your time.


  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sale was completed in January and they are holding my car tags wanting more money. It is causing me problems

    Business Response

    Date: 09/07/2022

    We have contacted the customer and he is on his way to pickup his tags and plates right now.  Just a miss-communication.

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 18th we purchased a GMC Acadia from Credit Yes. We were told by *************************** that a 30 point inspection is done on their vehicles. We signed paperwork for Santander Consumer USA to be our lender. We immediately noticed there were major issues with the vehicle and were asked to bring it back for it to be looked at. They kept the vehicle quite some time and supposedly new rotors were put on and rear differential replaced. They used half tank of gas we payed for. We continued to have problems. After having it looked at for repairs, we were told that there was significant suspension issues. Over 2K was spent trying to fix the vehicle over a 60 day period. When my first drive out tag was expiring, I went to retrieve a new one and was told by ***** that "we are really good at selling cars but not funding them". I proceeded to ask if there was any problem with the financing as I was concerned we were putting money into a vehicle we would not end up owning. I was told there was no issue. We continued driving the vehicle (for work) as they were aware that we would be doing. 2 days before our second temp tag was set to expire and after receiving a letter from Santander that our financing wasn't approved we returned the vehicle. Including down payment we were 3K in the whole not including loss of income. We were lied to, saying corporate had to approve reimbursement. Apparently there is no corporate. They never finalized funding on our vehicle and refuse to reimburse even the down payment. It is not our fault that they did not get funding. We began being treated as if we "just couldn't afford" the payment and noted the miles on the car. We were then told to pay them directly until financing went through. This was not the "deal". In addition, the owners were consuming alcohol during the signing. While I understand they may not be legally liable for repairs, this is bad business and they did not get the financing so we are owed our 1K down payment.

    Business Response

    Date: 08/11/2022

    Thank you for bringing this to our attention, we are looking into the detail of this and will respond quickly.

     

    Regards,

    ***********************

    CreditYes

    Customer Answer

    Date: 08/12/2022

    Appreciated.  If further documentation is needed, please advise.  

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Credit Yes is NOT a BBB Accredited Business.

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