Complaints

This profile includes complaints for Earhart's Collision Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Earhart's Collision Repair

  null Wenatchee, WA 98801-6702

  
• 

  Earhart's Collision Repair

  PO Box 3011 Wenatchee, WA 98807

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******* own a **************************************************************** March. The damages were all located on the outside of the suburban. The hood had a dent, key marks to the driver side mirrordoor, small dent by gas lid and a cracked windshield. The ******* contracted the repair work with ******** Collision in Wenatchee, WA around the beginning of April . ******** ******** has scheduled for the suburban to be dropped off and repaired with a 3-day repair timeframe. On ******** without ANY prior communication from ******** on the status of the job . the ******* called ******** Collision to see the status of the repair. ***** a associate from ******** told the ******* to come in 30 minutes to pick it up that they are putting it back together now .Upon arrival the ******* noticed associates inside of the engine bay of the suburban messing with things still , ******* continued walking into the office. ***** instructed the ******* to pay the bill immediately upon walking in before answering any questions. The ******* did so and then ***** instructed the ******* that the windshield has not been fixed and didnt know when it could be fixed.Despite just paying for it in full, waiting for 4 months and days past the expected repair date it was still not installed.Upon further inspection of the Suburban, a large white paint like substance was poured all over the seats of the suburban, backsplash of the spill on the dashboard, floors, steering wheel, engine bay . all the electronics, motors, door panels whilst leaving a unbearable toxic fumes inside of the suburban making it undrivable. the paint job has numerous bubbles present that will fail, they did NOT replace the suburban logo after removing despite also paying for that The ******* went back inside of the office of ******** Collision to demand an explanation of the damages to the custom suburban, the associate ***** said he did not know what happened and asked his co workers to clean

  

  Business Response

  Date: 09/09/2022

  I have included a copy of the complaint **************** filed with the State ************************ and my response letter.
  
  Please call if you need any more information. 
  
  Thank you,
  **** Earhart