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Business Profile

Property Management

All Property Management

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for All Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my subscription for All Property Management in 2021. In October of 2022 I noticed that my card was being charged for the service every month even though I had canceled the service. For the next four months I was told that the problem was resolved only to have another charge appear on my bank statement the following month. Finally in Jan, 2023 the extra charges stopped. Since that time I have contacted APM at least monthly about these extra charges only to be told that they were working on it. ************************* last contacted me April 7th of this year to tell me they would resolve the issue. I have reached out three more times since then and not gotten a response.

      Business Response

      Date: 05/24/2023

      Hi ****, 

      Thank you for reaching out. We read every review and take your comments very seriously. We take great pride in our commitment to customer success, and we want to make sure all of our customers have a positive and helpful experience.  We are genuinely sorry for the long process this has taken. Our payments team issued a check for a total of $2500 on May 8th, 2023, and sent you an email notification on the same day. Please note that the process can take 23 weeks to complete, so if you have not received the check in the mail yet, keep an eye on your mailbox over the next week or so. 

      I understand this process has not been easy and as quick as we would expect. We at APM and Buildium always try to do right by our customers. We appreciate your time with APM and wish you the best of luck in your new endeavors. 

      Best, 
      The Buildium Team


    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approved for Section 8 on 3-21-2022 and I overpaid the amount of $3020. and have to pay only $235.00 a month and they took out over $1400.00 in one month. Devide $235.00 into $3020.00== **** months.they claim the ledger is correct and taking $700. instead of $235.00. I would like someone to help me out and correct this and make things right

      Business Response

      Date: 09/26/2022

      Hello,

      Please reach out to your Property Manager regarding the payment issue you referenced, this is a matter that they will need to help resolve.

       

      Best,

      The Buildium Team

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