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Business Profile

Water Heater Dealers

Fast Water Heater Company
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wed. 2022-08-03 between about 9am and noon, two installers from Fast Water Heater arrived and installed a hot water heater. Prior to the installation, l asked them to make sure that the hot water heater operated without any power from the electrical grid. They told me that it was a push-button start, and no electrical was required. I said that was good, because I didn't want to rely on the electrical grid for my hot water.On Wed 8/3/2022 3:43 PM, When I was entering the hot water heater installation transaction in Quicken, I entered each line item. I saw a $346 line item for installing the Flood Stop. I had not agreed to that being installed, so I replied to one of the emails I received from them, and said I wanted the Flood Stop removed and a refund because I didn't ask for it and didn't want it. .On Thu 8/4/2022 9:06 AM, I received 3 emails. One had an attachment with a contract that someone else signed (not me) dated 2022-08-04. The other emails included attachments of my rights to cancel within the 3rd business day after the signed agreement.On Wed 8/4/2022 10:34am, I received call denying refund.On Fri 8/5/2022 4:00 PM, I sent another email asking to confirm they would not refund any money.On Mon 8/8/2022 7:52 AM, I received an email from **************** that said they were denying the refund. "Good morning ***. Yes we are denying the refund of the flood stop. After talking with the area manager and technician there was a conversation had about the flood stop valve prior to install. You also signed the form okaying the work to be done. "There was no conversation about the flood stop prior to the install, and I definitely did not agree to the charge prior to the install. The "form" that I signed states the following immediately below my signature - "This is not a legal contract".Fraud should be punished. I request a refund of $346, plus the cost of having a *different* contractor remove the Flood Stop from my hot water heater.

    Business Response

    Date: 08/18/2022

    We have spoken with the customer and offered a full refund on the flood stop valve.

     

    *************************

    VP Sales

Fast Water Heater Company is BBB Accredited.

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