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Business Profile

Wholesale Electronic Supplies

Moment Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electronic Supplies.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there. I placed an order for this company on 01/18/2022 ORDER #4a57096 and have yet to receive my entire order. After contacting this company multiple times they keep telling me that the items that I ordered are on back order but these exact items are available on their website to purchase now for 3 times the price than what I placed my original order at. I have tried contacting the company multiple times to receive my order and they keep informing me of the same thing. After complaining, they were able to send me part of my order but not the full order. They have now held my money for over 18 months now and I would like the items that I ordered at the price that I ordered them at. I have gone back and forth with this company and I am so frustrated that they that have held on to my money and have yet to fill my order and keep promising me that as soon as they get a shipment in they will send my order.

    Business Response

    Date: 08/28/2023

    Hello, 

    The following information by the customer was unfortunately inaccurate. Customer is referencing different SKUs. Customer bought ******* of a product instead of the singles that are currently listed as in stock on our site. These items are different and not priced the same. Customer is locked in price is in reference to the multipacks which unfortunately are not yet available. Customer is also able to cancel these items at any time prior to the items being shipped but has opted to wait for the products to arrive. Consumable/disposable film is currently at an all time scarcity right now and very difficult to come by. We have confirmed that we will have some units in transit for one of the SKUs requested/mentioned by the customer but they are not yet available. 

     

    Please refer to the screenshots provided for additional clarity. Customer also only reached out to us back in January as the last point of contact and has not reached out to us recently. 

     

    Best, 

    Moment **************** Manager

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company through a Kickstarter campaign on 7/21/22. I received the item in January 2023 but it no longer fit my needs, and it was returned on February 6th, *********************************************************** exchange for full refund. I was promised by customer support that the refund would be processed 3-4 weeks from that date, and currently (March 20th, 2023) still have not received the refund (nearly 6 weeks since it was returned). In addition to this, their customer support team has not responded to my inquiries regarding this refund, and have essentially cut all communication with me regarding this issue. Im seeking a full refund for the amount of $999.00 plus tax and shipping from this company.

    Business Response

    Date: 03/21/2023

    To whom it may concern,

    All of our returns are processed 3-4 weeks after having been received and this is still accurate. However, our company was slightly affected by the *** issue and had to transfer funds to a new bank. Kickstarter only allows for refunds to be processed from a credit card. Since our company was waiting on the new credit cards to arrive, refunds via Kickstarter were delayed because of this. 

    This customer's order has been refunded via Kickstarter sans the 8% Kickstarter fee that is charged to us and non-refundable. Additional taxes were refunded separately since these are calculated after the Kickstarter survey has been completed. However, our return policy states that standard returns are not eligible for a refund of original shipping costs. Please see attachments for further clarification. 

    If you have any additional questions or concerns, please do not hesitate to reach back out to us. This customer has also been contacted and notified of his refund that has been processed. 

    Best, 

    Moment Team

Moment Inc is NOT a BBB Accredited Business.

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