We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Tuffy's Auto Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our brakes done on our For F150 about the end of February 2024. We have problems ever since. First the brake fluid was low. Took it back and they said a line was attached wrong and fixed it. Drove off only to lose brakes. Took right back and they had forgotten to bleed the lines. Next week oil change at dealer. Asked them to review breaks cause the low fluid was coming on again only to find out lines were all bad and it will cost us $350 to fix. After paying Tuffy $1750for brake job. Very disappointing. Will be attempting to be reimbursed for the $350 and will never take a vehicle there again.

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I'm looking for a refund of my purchase due to an absolutely horrendous first experience. I had an oil change and a tire rotation. When I first arrived, after being checked in, one of the service associates asked me my license plate number. I stated I did not know, as I recently got new plates and could not remember exactly the plate number. The service associate made the tangent that "illegal aliens" probably gets "license plates for free" and probably gets "$2000 if they willingly go back to ****** from **********." Whether or not this is true, this is quite rude to bring up to a first time customer in order to build rapport. Next, they indicated they broke an oil filter part "due to the cold and being brittle" and yet they did not carry anything in stock besides a metal upgrade. So, not only did they break this part during the service, they also did not have a plastic part in stock and I was forced to pay for an upgraded part. This is the worst experience I have had. Lastly, this location is now charging 3% for people using credit card. As a car repair place, this is insane considering the average costs of repairs these days. I would like to connect with you for a refund.

    Business Response

    Date: 02/06/2024

    We have attempted to contact this customer in regard to the replacement cap. Firstly, he was not willing to wait for us to get the plastic one from the dealer, as it was 1 day out. We have the new upgraded tool to remove these caps, as these caps break. We did not design this cap, nor buy the vehicle, ****** recommends replacement every ****** miles as they are plastic and subject to breakage. The metal replacement is an upgrade over the plastic and will last longer. Also, it was the only one we could get fairly fast. We require this customer to come back to the store for a refund on the cap and to sign a release form. 

Tuffy's Auto Service Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.