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Business Profile

Hot Tub Service and Repair

National Sales Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for National Sales Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Sales Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a hot tub from this company brand new. I received it late August 2021 I've had to call several times for service as it was leaking after it was delivered but not moved to another spot *** the manager called screaming and yelling today. I did contact the owner down in waukesha about this They are refusing to come out and repair the hot tub. I spent $10,000 on this spa just for them to be playing games. I'm a disabled veteran this should not be happening They were supposed to come out 2 days before I was leaving for Europe but made excuses and then the office made an appointment to come out and fix knowing that I was gone The manager while screaming at me said he tried to call me but when I tried to tell him that I was in Europe he got even more irate The person in his office knew and told me I didn't have to be home The problem wasn't fixed and made things worse. When I finally got home and saw how bad it was still leaking I called this company They said we will be out next week Well on Tuesday I called and was told they couldn't make it then they rescheduled for Wednesday afternoon and Wednesday came and they called saying they couldn't make it out and it would take another 2 weeks before they could get someone out here. This is bull c*** I have spent to much money just to have a severely leaking hot tub sitting on my front porch I'm ready to file a lawsuit but will give the BBB a chance to resolve this

      Business Response

      Date: 08/05/2022

      I have been emailing back and forth with you all morning.  We cannot show up unless you make a service appointment, which you were refusing to do.  My last email you said you will have them come out, so we should be able to get the issue resolved now that you will make an appointment.

       

      Customer Answer

      Date: 08/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear be

      I have been trying to get this company to fix the problem for over a month and Ben  the manager made the leak worse

      I have tried too many times to get this company out here to fix this leak. I have talked with the owner ***** and still nothing

      ***** told me to email *** in ******** which I did for service after been was yelling on the phone this morning and I have witnesses to that phone call

      I haven't been able to get this company to come out for repairs because everytime the schedle something they make excuses on why they cannot come out and it will be another 2 weeks of waiting to get another person to come out

      By that time it will be 2 months trying to get this problem fixed

      They have cancelled on me 4 times in the last 5-6 weeks and two of those were just this past week

      Regards,

      *****************************

    National Sales Inc. is BBB Accredited.

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