Business Profile
Furniture Stores
Ashley Furniture HomeStore RockledgeHeadquarters
Reviews
This profile includes reviews for Ashley Furniture HomeStore Rockledge's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 785 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDaniel S
Date: 06/21/2023
5 starsDaniel S
Date: 06/21/2023
Super experience!! My wife & I go there & enjoy looking around. We often find something we like & purchase it. All employees are always helpful. We highly recommend this location in ********, Wisconsin!!!
Ashley Furniture HomeStore Rockledge
Date: 06/22/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future.Regards, Ashley Furniture *********** **** Corporate Office JDReview fromChristopher D
Date: 06/08/2023
1 starChristopher D
Date: 06/08/2023
Purchased furniture last year from outlet center in ******** **. Great experience great product. I just purchased an outdoor umbrella stand and umbrella. The stand is defective and the umbrella is the wrong advertised umbrella and no one from the online team will assist as they say it's a 3rd party. This is a warning. Don't ever use the online purchase option if you have an issue you're stuck..Ashley Furniture HomeStore Rockledge
Date: 06/09/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we have sent the consumer an email to get better clarification of their concerns. Our email may have gone to their spam folder.Regards, Ashley Furniture *********** ****Corporate Office JDReview fromDave S
Date: 06/03/2023
2 starsDave S
Date: 06/03/2023
Be careful of their pricing policies. I found some products carried by Ashley home store cheaper from the manufacturer site.Ashley Furniture HomeStore Rockledge
Date: 06/05/2023
Thank you for contacting Ashley Furniture Industries, Inc. Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future.
Regards,
Ashley Furniture Industries, Inc.
Corporate Office
JDReview fromKiley P
Date: 05/19/2023
1 starKiley P
Date: 05/19/2023
Ordered a new mattress online only a couple months ago and now my whole apartment is covered in fiberglass. I did not open the cover, but there is still fiberglass everywhere. I have asthma and now Im very concerned for my health. I contacted customer support and told them I do not want a replacement of the same mattress because of the horrible experience Im having with this one. Instead I requested a refund and she said to send videos of the damage to move forward in the process. The next day I get a notification they are sending a replacement of the same mattress despite telling them repeatedly I did not want the same mattress. I asked for a refund instead because it has only been a few months and now my health is at risk. A mattress shouldnt be a health hazard when its basically brand new. They didnt even offer to dispose of the defective mattress. I contacted customer support again to cancel the delivery, and they said its too late. I finally got through to a manager and she said shed have to get back to me after seeing the videos. I am beyond frustrated with this service. I live in a studio apartment so my entire home now has to be deep cleaned from fiberglass. This is beyond absurd, never buying anything from Ashley Furniture ever again.Ashley Furniture HomeStore Rockledge
Date: 05/22/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to ****************** We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture *********** ****Corporate Office JDReview fromJulie K
Date: 05/07/2023
5 starsJulie K
Date: 05/07/2023
Our salesperson in *** ******, WI was Holly and she did a great job of walking us around the store, answering our questions, and showing us all of the things we were looking into purchasing. She was very patient with us and helped us look for quite a long time. Not only was she friendly and helpful, but so was her coworker Justin and her manager David. We had a very positive experience and we love our Purple Mattress with an adjustable base and our bar stools. When you go into the store, be sure to ask for Holly.Ashley Furniture HomeStore Rockledge
Date: 05/09/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ***** and her supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office JDReview fromUtina M
Date: 05/05/2023
5 starsUtina M
Date: 05/05/2023
From the moment we walked in the door, Justin made us feel welcome and made the shopping and decision making process easy. He listened to what we wanted and helped us select the right product. Thanks for making this shopping experience enjoyable.Ashley Furniture HomeStore Rockledge
Date: 05/08/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ****** and his supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office JDReview fromAmanda K
Date: 05/03/2023
2 starsAmanda K
Date: 05/03/2023
Honestly I am satisfied with the furniture and even with the delivery. It’s the salespeople, their lies, lack of follow up and follow through that I am rating them on. I lost EVERYTHING in Hurricane Ian, and when my condo finally had drywall again, I knew I could start furniture shopping. Before purchasing anything at Ashley, I made sure #1, could I schedule delivery 1-2 months post purchase? (I only had dry wall.) And #2 what was their price adjustment policy? I didn’t have to purchase anything right then, and could have waited for sales. I was told that if anything went on sale between the time of purchase and up to 14 days post delivery, all I had to do was call/email salesperson. Cue about 4 days post delivery and I see one mattress is close to $200 cheaper, night tables are $20 less, and I was actually over charged for bar stools as they were $100 each or $180 for 2 and I bought 4 and was charged $400! Not a sale price either, everyday price. So I email salesperson Gabriella, multiple times, no response. I call and am told she is busy or not in. I go into store and am told she is not in, but another person takes info and says she will get back to me. I call customer service multiple times to no avail. When I call to ask to speak to a manager, they look up my info and finally Gabriella gives a message that she is going to email me. Her email is that she can’t give me the credit (which she was sure she sent me months ago, must have had the wrong email- my name@gmail) bc it has been too long since my purchase date. I told her it has nothing to do with my purchase date per what she told me and the store’s policy (sent screenshot of said policy). Her reply was she would speak to manager. Crickets. Via customer service I finally get in touch w/ a manger who tells me to send him all emails and says he has someone working on it. Work reply to emails and “busy” if I try to call. Which neither is often. I’m a night nurse so I sleep days. This is beyond absurd!Ashley Furniture HomeStore Rockledge
Date: 05/05/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.We are unable to locate your sales order. Would you mind sending us an email to ****************************************************** with the Sales Order Number and Phone Number associated with the order, so that we can look into this for you. Regards, Ashley Furniture *********** ****Corporate Office JDReview fromHannah H
Date: 04/29/2023
1 starHannah H
Date: 04/29/2023
Worst experience I’ve ever had buying furniture. The sales woman at the store was nice enough, made our purchase quickly. They didn’t have the California king captain bed frame (lots of drawers and storage shelves all around) in stock so we had to wait two weeks. They insisted that we had to have it delivered, instead of picking it up ourselves and assembling it at home. My boyfriend and I both work in the labor field so we prefer to do things ourselves, so they’re done right. We were heavily persuaded into paying for delivery and installation and were assured of their “white glove guarantee”. On my boyfriends birthday we come home to the biggest disaster I have ever seen from a paid service. Not only was the bed frame damaged, it was installed so poorly we had to finish tightening screws ourselves and will have to unassemble a large portion of it due to packaging material left between the pieces before tightening it down. Two of the right drawers were left uninstalled and laying on a brand new rug so it had been smashed and creased in four spots. As if that isn’t bad enough, there was so much styrofoam and cardboard in the room I’m still finding pieces and that was two days ago. Our big TV that is mounted on the wall was slammed into and knocked crooked on the wall, there is fingerprints all over the edges of it. There was garbage and packing material under the bed. The frame was build on top of my new sheets on one of the corners that had been put far aside and out of the way on the floor. Drywall (that had just been muddled textured primed and painted by my bf and I personally) was damaged. They moved the mattress onto the bed (to hide the garbage under it) then set the drawers all over the sheets so there was dust and styrofoam all over them. I am appalled at the service and the lack of respect that was had for the space we just put so much time into. They were not sympathetic nor apologetic on the phone whatsoever. We are still waiting to hear back from them.Ashley Furniture HomeStore Rockledge
Date: 05/01/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.We are unable to locate your order information. Please email us at ****************************************************** with your order details (sales order number, phone number associated with the order) and we will be happy to assist.Regards, Ashley Furniture *********** ****Corporate Office JDReview fromAmber R
Date: 04/25/2023
1 starAmber R
Date: 04/25/2023
TERRIBLE!! After waiting 30 days from online purchase date, our dresser was delivered today. The delivery guys unloaded very quickly and left. There are ball bearings falling out of one drawer, the track fell off another and 2 other drawers don’t even close right!! There is a crack on the backside of the dresser and an extra piece of wood laying in a drawer that I’m not sure where it came from yet. Tulsa customer service was extremely rude but offered to swap it out HOWEVER it will be another 30 days before they are back in our area. I will never purchase from them again. BUYER BEWARE!!Ashley Furniture HomeStore Rockledge
Date: 05/01/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to ****************** We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture *********** ****Corporate Office JDReview fromFayez A
Date: 04/15/2023
1 starFayez A
Date: 04/15/2023
liars, don't purchase from Ashley They are not trustable at allAshley Furniture HomeStore Rockledge
Date: 04/17/2023
Ashley Furniture **************** manufactures and distributes furniture to independent retailers. These independent retailers sell directly to consumers. You purchased from the independently owned and operated ASHLEY FURNITURE HOMESTORE retail furniture store identified on your sales order invoice Any information regarding the transaction between the customer and the ********************** must be addressed by the customer and the **********************. Please reach out to the HomeStore to resolve any allegations regarding the transaction and bring the matter to a satisfactory conclusion. Thank you. AK
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.